addition Flashcards
(54 cards)
involves deep discussion about travel documents, visas, and preferences
Consultation Proper
T or F: Travel management starts with identifying travel needs
True
is where budgets and supply options are reviewed
Planning/Counter Counseling
is when options and choices are shown to the traveler
- Initial Presentation
focuses on showing the consultant’s expertise and service quality
- Product Presentation
includes handing over documents and doing predeparture orientation
- Document Turn Over
T or F: If face-to-face orientation isn’t possible, digital document sharing is not recommended
False: it is recommended
involves monitoring the traveler and ensuring smooth delivery
Implementation stage
collects feedback and checks service performance
Post-arrangement Evaluation
helps prevent penalties and controls entitlements
Validating travel policies
requires following strict travel policy and usually includes premium services
- Corporate travel
T or F: Booking earlier gives better fares and more choices, not higher costs
True
T or F: Organizing the trip in detail helps avoid unexpected issues and costs
True
They must consider customer preferences, not just policy
Travel consultants
T or F: Travel consultants should support travelers during issues like delays or cancellations
True
include corporate travelers, groups, students, families, honeymooners, etc.
- Market segments
T or F: Different travelers require the same documentation, depending on the purpose and destination
FALSE: Different travelers require different documentation
T or F: Travel insurance, accommodation, transportation, and activities are all part of planning
True
They should highlight the pros and cons of each travel service or activity
Travel consultants
They handle more than booking—they plan, monitor, and follow up
- Travel management companies
They assist with rebooking and emergency arrangements
Travel Consultants
often needs special arrangements and pre-departure coordination
Group Travel
provide detailed itineraries to make the trip go smoothly
Consultants
T or F: Monitoring and client communication are not essential during the trip
False: They are essential during the trip