Admin

Question 1

Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities
Which feature should a system administrator use to meet the requirements?

a. Look-up Field
b. Roll-up summary field
c. Workflow field update
d. Cross-object formula field

Answer 1

d. Cross-object formula field

Question 2

An opportunity record created with a close date of July 30, meets the criteria of time –dependent workflow rule. The time dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?

a. The time dependent action is automatically removed from the queue
b. The time dependent action is put on hold
c. The time dependent action will execute on July 30.
d. The time dependent action will execute on July 23.

Answer 2

a. The time dependent action is automatically removed from the queue

Question 3

Universal container has two sales groups; each group has its own unique sales process.
What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?

a. Record Types
b. Multi-Select Picklists
c. Page Layouts
d. Roles

Answer 3

a. Record Types

Question 4

A marketing user needs to create a new campaign, but the New Button is NOT visible from the campaign home page. The system administrator has verified that the user has the “Create” profile permission for the campaign object.
How should the system administrator resolve the issue?

a. Select the Marketing User checkbox in the user record.
b. Select the “Manage Campaigns” profile permission.
c. Grant the user “Read” profile permission for the campaign.
d. Add the New button to the page layout using the page layout

Answer 4

a. Select the Marketing User checkbox in the user record.

Question 5

What can an administrator configure for users on the search results?(3 answers)

a. Filters by which users can narrow down results
b. Objects included in the search
c. Fields being searched on for each object.
d. Number of records displayed for each object.
e. Columns displayed for each object.

Answer 5

c. Fields being searched on for each object.
d. Number of records displayed for each object.
e. Columns displayed for each object.

Question 6

What user interface setting must be enabled for users to edit records in a list view? (2 answers)

a. Enhanced lists
b. Enhanced page layout editor
c. Inline editing
d. Enhanced profile list views

Answer 6

a. Enhanced lists

c. Inline editing

Question 7

The support group at universal container wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases
What feature should an administrator use to meet the requirement? (3 answers)

a. Permission sets
b. Record Types
c. Support processes
d. Page layouts
e. Field-level Security

Answer 7

b. Record Types
c. Support processes
d. Page layouts

Question 8

Sales management at universal containers needs to display the information listed below in each account record
- Amount of all closed won opportunities
- Amount of all open opportunities
Which feature should a system administrator use to meet this requirement?

a. Calculated columns in the related list
b. Roll-up summary fields
c. Cross-Object formula fields
d. Workflow rules with field updates

Answer 8

b. Roll-up summary fields

Question 9

What type of field allows users to input text, images, and links?

a. Input area
b. Text and Image area
c. Text area
d. Text area (rich)

Answer 9

d. Text area (rich)

Question 10

When case assignment rules are being setup, cases can be assigned to whom?(2 answers)

a. Queue
b. User
c. Case Team
d. Contact

Answer 10

a. Queue

b. User

Question 11

What should an administrator consider when setting up case feed?

a. Case feed replaces the standard case detail page by default
b. The Use Case Feed permission is automatically active for all profiles
c. Case feed requires the Service Cloud User feature license
d. Chatter Feed tracking must be enabled for the case object.

Answer 11

a. Case feed replaces the standard case detail page by default

Question 12

What type of record access can an administrator grant(2 answers)

a. Read/Write only
b. Read only
c. Read/Write/Delete
d. Read/Write/Transfer

Answer 12

a. Read/Write only

b. Read only

Question 13

Which statement is true if a custom fiscal year is enabled?(2 answers)

a. The custom fiscal year automatically updates product schedules.
b. The custom fiscal year must be defined manually
c. The defined custom fiscal year only affects forecasts
d. The custom fiscal year setting CANNOT be disabled

Answer 13

b. The custom fiscal year must be defined manually

d. The custom fiscal year setting CANNOT be disabled

Question 14

A system administrator at Universal Containers needs to transfer records from one user to another.
What object can be transferred using the mass transfer tool?(2 answers)

a. Leads
b. Campaigns
c. Quotas
d. Accounts

Answer 14

a. Leads

d. Accounts

Question 15

What must an administrator do when creating a record type?

a. Create a new page layout for the record type
b. Set the field-level security for the record type
c. Assign the record type to the appropriate profiles
d. Add the record type to the required user records

Answer 15

c. Assign the record type to the appropriate profiles

Question 16

A system administrator at universal containers created a new account record type. However, sales users are unable to select record type when creating new account records.
What is a possible reason for this?(2 answers)

a. The record type does not have an assigned page layout
b. The record type has not been added to the sales user profile
c. The record type has not been set as the default record type
d. The record type has not been activated.

Answer 16

b. The record type has not been added to the sales user profile
d. The record type has not been activated.

Question 17

How can a sales user relate an opportunity to a campaign?(2 answers)

a. Use the campaign hierarchy related list on the opportunity.
b. Select the primary campaign source for the opportunity.
c. Use the campaign influence related list on the opportunity.
d. Select the campaign record type when creating the opportunity.

Answer 17

b. Select the primary campaign source for the opportunity.

c. Use the campaign influence related list on the opportunity.

Question 18

What will happen when a user attempts to log in to Salesforce from an IP outside the users profile but within the organization-wide trusted IP range?

a. The user will not be able to log in at all.
b. The user will be able to log in after the computer is activated.
c. The user will be able to log in without activating the computer.
d. The user will be able to log in after answering the security question.

Answer 18

a. The user will not be able to log in at all.

Question 19

When importing data, what happens if some records do NOT met the data validation criteria?

a. Import process ignores the data validation criteria
b. Import process aborts when it encounters the first invalid record
c. Import process fails only for the records with invalid data.
d. Import process requires user authorization to import the invalid records

Answer 19

c. Import process fails only for the records with invalid data.

Question 20

What can be modified on standard object fields?(3 answers)

a. Field type
b. Label
c. Default text
d. Help text
e. Picklist Values

Answer 20

b. Label
d. Help text
e. Picklist Values

Question 21

What is the purpose of the service cloud (customer) portal?(2 answers)

a. To share support reports and dashboards with high profile accounts
b. To provide Web self-service by exposing knowledge articles
c. To allow customers to log and check the status cases online
d. To allow partners to access contact records for case collaboration.

Answer 21

b. To provide Web self-service by exposing knowledge articles
c. To allow customers to log and check the status cases online

Question 22

What is the capability of the service cloud (customer) portal?(2 answers)

a. Customer can log, view, edit, and close their own cases.
b. Customers can view and edit contacts related to their own accounts.
c. The portal and its users can be created without additional licenses.
d. The portal can be customized with corporate branding.

Answer 22

a. Customer can log, view, edit, and close their own cases.

d. The portal can be customized with corporate branding.

Question 23

What are the valid organization-wide default options for the Account Object?

a. Public Read/Write/Transfer
b. Private
c. No Access
d. Public Read/Write/Delete

Answer 23

b. Private

Question 24

What standard object has a one-to-many relationship with the account object?(3 answers)

a. Lead
b. Opportunity
c. Campaign
d. Contact
e. Case

Answer 24

b. Opportunity
d. Contact
e. Case

Question 25

A marketing user has received a file of leads to import. What tool can be used to avoid duplicate leads? a. Merge Leads function b. Validation Rules c. Data Loader d. Import Wizard

Answer 25

d. Import Wizard

Question 26

How can a system administrator restrict users from viewing certain fields in list views, searches, page layouts and reports? a. Set the field to hidden on the user role b. Remove the field from page layouts c. Set the field to hidden using field-level security d. Remove the field from reports and list views

Answer 26

c. Set the field to hidden using field-level security

Question 27

What can be done with a workflow field update action? (2 answers) a. Change the record type of a record b. Update the value of a formula field c. Apply a specific value to a field d. Update the value of a field on a child object.

Answer 27

a. Change the record type of a record | c. Apply a specific value to a field

Question 28

Universal containers is using a private sharing model. The US sales director needs full access to all records of the US sales representatives. How can this be accomplished? a. Place the US sales director in a queue with the US sales representative’s b. Define a role hierarchy where the US sales representatives roll up to the US sales director c. Give the US sales director read/write/edit/delete object permissions on the profile d. Define a role hierarchy where the US sales director rolls up to the CEO

Answer 28

b. Define a role hierarchy where the US sales representatives roll up to the US sales director

Question 29

What permission is set in a user’s profile? (3 answers) a. Mass email b. Marketing user c. Active d. Run Reports e. Object Permissions

Answer 29

a. Mass email d. Run Reports e. Object Permissions

Question 30

What setting is controlled by a user’s profile?(3 answers) a. Field level security b. Feature license assignment c. Record type assignment d. Locale settings e. Assigned apps

Answer 30

a. Field level security c. Record type assignment e. Assigned apps

Question 31

What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps? a. Read-Only b. Default On c. Default Off d. Tab Hidden

Answer 31

d. Tab Hidden

Question 32

A sales executive at Universal containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an administrator meet this requirement? a. Create an escalation rule based on the opportunity amount. b. Create the workflow rule on opportunity object. c. Create an auto-response rule on the opportunity amount. d. Create a validation rule that evaluates the account rating

Answer 32

b. Create the workflow rule on opportunity object.

Question 33

Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity. What should the sales representative do to ensure the marketing team can access the opportunity? a. Add the public group to an opportunity queue. b. Manually share the record with the public group. c. Change the opportunity owner to the public group. d. Add the public group to the opportunity team.

Answer 33

b. Manually share the record with the public group.

Question 34

What should an administrator consider when configuring workflow rules?(2 answers) a. Rules can be evaluated when records are created or edited b. Rules must be deactivated before using an import wizard c. All existing records are evaluated when a new rule is activated d. Rule actions can take place immediately or on a specific date

Answer 34

a. Rules can be evaluated when records are created or edited | d. Rule actions can take place immediately or on a specific date

Question 35

The support team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account`s support plan expires What should an administrator configure to meet this requirement? a. Assignment rule b. Workflow rule c. Auto-Response rule d. Escalation rule

Answer 35

b. Workflow rule

Question 36

Which statement is true regarding an approval process? (2 answers) a. A delegated approver can reassign approval requests b. An approval action defines the result of record approval or rejection c. An assignment rule defines the approver for each process step d. The approval history related list can be used to track the process

Answer 36

b. An approval action defines the result of record approval or rejection d. The approval history related list can be used to track the process

Question 37

The sales team at universal containers wants an easy solution to gather customer requirements and share presentations with their customers What should an administrator do to help the sales team achieve this? (2 answers) a. Use chatter files to share presentations. b. Create opportunity teams for customers. c. Add customers to libraries. d. Add customers to private Chatter groups.

Answer 37

a. Use chatter files to share presentations. | d. Add customers to private Chatter groups.

Question 38

What should be considered when configuring the lead conversion process?(2 answers) a. Standard lead fields are automatically converted into account, contact and opportunity fields b. Custom Lead fields can be mapped to custom object fields c. Roll-up Summary Lead Fields can be mapped to custom contact fields d. Custom Lead fields can be mapped to account, contact and opportunity fields

Answer 38

a. Standard lead fields are automatically converted into account, contact and opportunity fields d. Custom Lead fields can be mapped to account, contact and opportunity fields

Question 39

A time dependent action is placed in the work flow queue when the record is created. When will the action be removed from the queue? (2 answers) a. When the record no longer matches he rule criteria. b. When the action is deleted from the workflow queue. c. When a validation rule is triggered for the record d. When another record triggers the same workflow rule

Answer 39

a. When the record no longer matches the rule criteria. | b. When the action is deleted from the workflow queue.

Question 40

Universal Containers needs to synchronize data between salesforce and an external financial system. How can a system administrator accomplish this? a. Use an external ID field to match records between systems b. Use the excel connector to export records from both systems c. Use the data loader to match records between the systems d. Use the data loader to upsert Salesforce records into the financial system

Answer 40

a. Use an external ID field to match records between systems

Question 41

A user at Universal container reports an error message when attempting to log in. the administrator checks the user’s login history, but there is no record of the attempted login. What could be cause of this issue? a. The user is attempting to log in outside of the profile login range b. The user is attempting to log in outside of the profile IP c. The user is attempting to log in with wrong username d. The user is attempting to log in with wrong password

Answer 41

c. The user is attempting to log in with wrong username

Question 42

If two objects have a parent child relationship, how can a user access the child record from the parent record? a. Lookup field b. Related list c. Custom link d. Child field

Answer 42

b. Related list

Question 43

When converting a lead, how can an administrator capture custom lead data on the converted contact? a. Use the lead conversion wizard to select the fields b. Map custom lead field to the standard lead field c. Use the data loader to move the custom lead data d. Map custom lead fields to custom contact fields

Answer 43

d. Map custom lead fields to custom contact fields

Question 44

Universal container uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific Opportunities to help sales representatives close deals faster. How can an administrator meet this requirement? a. Add sales engineers to account teams. b. Add chatter groups to opportunities. c. Enable chatter Feed Tracking on opportunities. d. Add sales engineers to opportunity teams.

Answer 44

d. Add sales engineers to opportunity teams.

Question 45

The administrator at universal containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used while creating this custom field? a. Hierarchical relationship b. Lookup relationship c. Formula d. Lookup Filter

Answer 45

b. Lookup relationship

Question 46

A user profile has a login hour restrictions set to Monday through A user profile has login hour restrictions set to Monday through Friday 8am to 5pm. It is Tuesday and it is now 5.PM. Which behavior of the application should the user expect? a. The user will be logged out and any unsaved work-in-progress will be lost b. The user will be logged out and any unsaved work-in-progress will be saved c. The user will be able to continue working and start new sessions d. The user will be able to continue working, but will be unable to start any new sessions

Answer 46

a. The user will be logged out and any unsaved work-in-progress will be lost

Question 47

When the multiple currencies feature is enabled, which currency is used as the basics for all currency conversion rates? a. Active currency b. Personal currency c. Corporate currency d. Record currency

Answer 47

c. Corporate currency

Question 48

Which Option is available when using the process visualizer? (2 answers) a. Share annotated approval process diagrams b. View approval processes as a flow chart c. Add approval steps from the process visualizer d. Edit the criteria used to trigger the approval process

Answer 48

a. Share annotated approval process diagrams | b. View approval processes as a flow chart

Question 49

A user is having trouble logging into Salesforce. The users login history shows that this person has attempted to log in multiple times and has been locked out of the organization. How can the system administrator help the user log into Salesforce? (2 answers) a. Click reset password on the users record detail page. b. Send an email to the user containing the user’s password c. Log in as the user and enter a new password d. Click unlock on the users record detail page

Answer 49

a. Click reset password on the users record detail page. | d. Click unlock on the users record detail page

Question 50

How can knowledge articles be used? (2 answers) a. To display Salesforce answers b. To display Salesforce solutions c. To display for customer self-service d. To resolve customer cases

Answer 50

c. To display for customer self-service | d. To resolve customer cases

Question 51

Sales representatives at universal containers should not be able to create leads, delete their own accounts, or send mass emails How can an administrator meet these requirements? a. Modify a standard profile. b. Create a custom profile. c. Change the organization-wide default settings. d. Create a sharing rule.

Answer 51

b. Create a custom profile.

Question 52

The marketing team at universal containers wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sentto the lead. How can the system administrator automate this process? a. Create an email template for each language and an assignment rule to send appropriate template b. Create an email template for each language and an auto response rule to send appropriate template c. Create an email template for each language and a workflow alert to send appropriate template d. Create a single email template and use the translation workbench to translate and send the appropriate template

Answer 52

d. Create a single email template and use the translation workbench to translate and send the appropriate template

Question 53

The VP of sales at universal containers requested that "Verbal Agreement" be added as a new opportunity stage. The Administrator added this new picklist value to the stage field, but found that the new value was not available to users. What should the administrator do? a. Ensure the limit of stage values was not exceeded b. Ensure the new value was marked as active c. Add the new value to the appropriate record type d. Add the new value to the appropriate sales process

Answer 53

d. Add the new value to the appropriate sales process

Question 54

Universal Containers currently assigns its users from the facilities and IT teams to the same profile. Universal container recently created a custom object to track company cars and wants only usersfrom the facilities team to have access to this new object. How can an administrator meet this requirement? a. Modify the standard profile currently shared by both teams b. Configure field-level security on the new object for the facilities team. c. Assign the facilities team to a new role in the role hierarchy. d. Create a custom profile for users on the facilities team.

Answer 54

d. Create a custom profile for users on the facilities team.

Question 55

Universal Containers has two business groups, products and services.Both groups will be using to track deals, but different fields are required by each group. How should a system administrator meet this requirement? (2 answers) a. Create two record types b. Create two permission sets c. Create two page layouts d. Create two sales processes.

Answer 55

a. Create two record types | c. Create two page layouts

Question 56

Universal containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to Tier 2 support agent. How can a system administrator give the sales operation team read/write access to all escalated cases? a. Create a case escalation rule. b. Create a case assignment rule. c. Create a criteria-based sharing rule. d. Create an ownership-based sharing rule.

Answer 56

c. Create a criteria-based sharing rule.

Question 57

Universal Containers uses Web-to-Case to convert support requestssubmitted through its website into cases. The support team would like Salesforce to automatically send an email containingpassword reset instructions to the customer when the case subject contains the words "forgot" and "password". What does the administrator need to configure to meet this requirement? a. Email-to-case b. Auto-response rule c. Validation rule d. Support settings

Answer 57

b. Auto-response rule

Question 58

Universal Containers wants to automatically back up all the Salesforce data on a monthly basis. Which tool can a system administrator use to meet this requirement? a. Data export service b. Analytic snapshot c. Import wizard d. Scheduled report.

Answer 58

a. Data export service

Question 59

Universal Containers wants to create a custom object to capture account survey dat a. Users must be able to select an account from the survey record. Users also need the ability to view relatedsurveys on the account record. How should the system administrator meet this requirement?(2 answers) a. Create a lookup relationship field on the account object. b. Add the account related list to the survey page layout. c. Create a lookup relationship field on the survey object. d. Add the survey related list to the account page layout.

Answer 59

c. Create a lookup relationship field on the survey object. | d. Add the survey related list to the account page layout.

Question 60

Universal Container wants to ensure that users complete the standard industry field when creating a new account record. To address the concern the administrator set the Industry field as required. However, some users are still able to create a new account record without completing the Industry Field. What should an administrator do to troubleshoot the issues?(2 answers) a. Verify the field-level security for the industry field is not set to “Read Only” on the user profiles. b. Verify the industry field is set as required on all the account page layouts assigned to the users c. Verify the users have the “Modify all data” permission for account on their profiles d. Verify the users have the “Edit” permission for accounts on their profiles

Answer 60

a. Verify the field-level security for the industry field is not set to “Read Only” on the user profiles. b. Verify the industry field is set as required on all the account page layouts assigned to the users

Question 61

What can be transferred from one use to another user during mass transfer of account records?(3 answers) a. Closed activities b. Open cases c. Closed cases d. Open activities e. Related custom object records

Answer 61

b. Open cases c. Closed cases d. Open activities

Question 62

What does a page layout allow an administrator to control? a. The record types available to each role and profile b. The fields users see on detail and edit pages c. The business process and related picklist values displayed d. The fields users see in reports and list views

Answer 62

b. The fields users see on detail and edit pages

Question 63

What feature allows a user to group campaigns within a specific marketing program or initiative? a. Campaign members b. Campaign lists c. Campaign hierarchy d. Campaign influence

Answer 63

c. Campaign hierarchy

Question 64

What is a method for adding content to Salesforce CRM content? (2 answers) a. Attachments b. Chatter files c. Libraries d. Documents

Answer 64

b. Chatter files | c. Libraries

Question 65

What is an option when customizing a report? (3 answers) a. Add a filter b. Summarize fields c. Schedule a refresh time d. Add a gauge component e. Add a grouping

Answer 65

a. Add a filter b. Summarize fields e. Add a grouping

Question 66

What is the purpose of the AppExchange? (2 answers) a. Administrators can download and customize pre-built dashboards and reports b. Customers can share and install apps published by Salesforce partners c. Support users can install the Salesforce Console for Service customers d. Partners can download accounts and contacts to collaborate on sales deals

Answer 66

a. Administrators can download and customize pre-built dashboards and reports b. Customers can share and install apps published by Salesforce partners

Question 67

What is the purpose of the ideas community? (2 answers) a. To invite customers, partners, and employees to submit ideas b. To comment on and vote for ideas posted by other community members c. To provide access to articles that answer questions around an idea theme d. To post customer ideas by logging cases on the Ideas tab of the portal

Answer 67

a. To invite customers, partners, and employees to submit ideas b. To comment on and vote for ideas posted by other community members

Question 68

What item appears in a user’s My Unresolved items after synchronization (2 answers) a. Contacts not assigned to an account b. Cases not assigned to a contact c. Note not associated to a record d. Emails not associated to a record.

Answer 68

a. Contacts not assigned to an account | d. Emails not associated to a record.

Question 69

What level of access can be set when sharing a document folder with users?(2 answers) a. Read/write/create/delete b. Read-only c. Read/write/create d. Read/write

Answer 69

b. Read-only | d. Read/write

Question 70

What option is available in when scheduling a dashboard refresh? (2 answers) a. Define refresh times for specific dashboard components b. View and remove a scheduled dashboard refresh c. Schedule the dashboard to refresh in different time zones d. Send a refresh notification to users with access to the dashboard.

Answer 70

b. View and remove a scheduled dashboard refresh | d. Send a refresh notification to users with access to the dashboard.

Question 71

What relationship can be selected in a custom report type where accounts is the primary object and contacts is the related object? a. Each account may or may not have related contacts. b. Each account must have a related account c. Each contact may or may or may not have a related account. d. Each account must not have related contacts

Answer 71

a. Each account may or may not have related contacts.

Question 72

When can a validation rule be used to prevent invalid data?(3 answers) a. When records are edited by a user b. When records are deleted by a user c. When records are submitted using web-to-lead d. When records are imported e. When records are updated by a workflow rule

Answer 72

a. When records are edited by a user c. When records are submitted using web-to-lead d. When records are imported

Question 73

When using sharing rules, what can records be shared with?(2 answers) a. Roles and subordinates b. Profiles c. Queues d. Public Groups

Answer 73

a. Roles and subordinates | d. Public Groups

Question 74

Where can the multilingual solution search feature be enabled?(2 answers) a. Public knowledge base b. Solution tab search c. Self-service portal d. Salesforce content

Answer 74

a. Public knowledge base | c. Self-service portal

Question 75

Which accounts are automatically synchronized on Salesforce classic a. Accounts that the users own b. All recently accessed accounts c. Accounts selected with the sync button d. Any account created in the last days

Answer 75

b. All recently accessed accounts

Question 76

Which chart type can be used to display summary values from two different levels of grouping in a report.(2 answers) a. Stacked bar chart b. Funnel chart c. Donut chart d. Grouped line chart

Answer 76

a. Stacked bar chart | d. Grouped line chart

Question 77

Which circumstances will prevent a system administrator from deleting a custom field? a. The field is part of a field dependency. b. The field is used in a workflow field update. c. The field is used in a report. d. The field is used in a page layout.

Answer 77

b. The field is used in a workflow field update.

Question 78

Which dashboard component can display data from the summary rowsof reports?(2 answers) a. Chart b. Metric c. Table d. Gauge

Answer 78

a. Chart | c. Table

Question 79

Which is a feature of Chatter? (3 answers) a. Feeds b. Events c. Bookmarks d. Recommendations e. Notes

Answer 79

a. Feeds c. Bookmarks d. Recommendations

Question 80

Which setting can a system administrator enable in the user interface? (2 answers) a. Customizable recent tags b. Printable list views c. Chatter messenger for specific users d. Related list hover links

Answer 80

b. Printable list views | d. Related list hover links

Question 81

Which statement about the products and price books is true?(2 answers) a. A product can have a different list price in different pricebooks b. A standard and list price for product can be listed in multiple currencies c. Products without a price are automatically added to the standard price book d. Price Books that contain assets cannot contain products.

Answer 81

a. A product can have a different list price in different pricebooks b. A standard and list price for product can be listed in multiple currencies

Question 82

Which feature license can be assigned to a user record in Salesforce (2 answers) a. Knowledge user b. Opportunity user c. Service cloud user d. Console user

Answer 82

a. Knowledge user | c. Service cloud user

Question 83

Universal Containers requires that the organization-wide default for opportunities be set to public read/write. However, sales users are complaining that opportunity reports return too many results, making it difficult to find their team’s opportunities in the report results. How can the system administrator address this problem? a. Use the show filter to filter report results and reduce records returned b. Move the opportunity reports into each user’s personal reports c. Update the sharing rules to limit user access to certain opportunity d. Move the opportunity reports into a folder with restricted access

Answer 83

a. Use the show filter to filter report results and reduce records returned

Question 84

What type of customization can be done on Activities? (Tasks and Events)(3 answers) a. Workflow Rules b. Custom Fields c. Field Tracking d. Assignment Rules e. Validation Rules

Answer 84

a. Workflow Rules b. Custom Fields e. Validation Rules

Question 85

What functionality enables sales representatives to manage their own sales territories in Lightning Experience? A. Enterprise Territory Management B. Advanced Territory Management C. Community Territory Management D. Corporate Territory Management

Answer 85

A. Enterprise Territory Management

Question 86

When does an emoji icon appear in the Chatter publisher in Lightning Experience? A. When a user creates a new Chatter Quip file B. When a user creates new Chatter posts and comments C. When a user creates a new Chatter profile D. When a user creates a new Chatter group

Answer 86

B. When a user creates new Chatter posts and comments

Question 87

Which three functions are available to a Collaborative Forecast user in Lightning Experience? A. Create a Locked Forecast to prevent editing B. Access Collaborative Forecasts in Lightning Sales Console C. Designate a Delegated Forecast Administrator D. Adjust their own Product Family Forecast E. See User Quota Attainment information

Answer 87

B. Access Collaborative Forecasts in Lightning Sales Console D. Adjust their own Product Family Forecast E. See User Quota Attainment information

Question 88

The sales teams at Universal Containers need to easily access the Sales Pipeline Dashboard. How can an administrator accomplish this in Lightning Experience? A. Create a embedded dashboard and add to the Home tab B. Create a new component for each sales user and add to their profile C. Create a new object and add a dashboard component D. Create a cross object dashboard component and add to the record

Answer 88

A. Create a embedded dashboard and add to the Home tab

Question 89

What functionality is available to users when adding files in Lightning Experience? A. Access an external file provider and request secure Quip access B. Create, share, and collaborate on documents with Quip without an external file provider C. Mass upload Quip documents using the data loader D. Create a new Quip file and add security from a downloaded file in Chatter

Answer 89

B. Create, share, and collaborate on documents with Quip without an external file provider

Question 90

What action can be taken in Lightning, if you receive an approval request that someone else should approve? A. Delete the associated record B. Re-assign the approval request C. Edit Approval Process Manager D. Change Approval Entry Criteria

Answer 90

B. Re-assign the approval request

Question 91

Where are the files and related records attached when a sales user converts a lead? A. Contact, account, person account, opportunity records B. Contact, account, person account records C. Contact, account, opportunity, quote records D. Contact, account, opportunity records

Answer 91

A. Contact, account, person account, opportunity records

Question 92

How can an administrator allow users to choose different views of a dashboard in Lightning Experience? A. Dashboard designer B. Dashboard filters C. Report creator D. Report filters

Answer 92

B. Dashboard filters

Question 93

Which two Chatter Groups will show a seen-by count of people who viewed the post, in the Lightning Experience? Choose 2 answers A. Private B. Public C. Unlisted D. Restricted

Answer 93

A. Private | C. Unlisted

Question 94

Which two features best describe the new Lightning-optimized Log a Call action? Choose 2 answers A. Autolink the Call Log to the Case B. Autolink the Audit Log to the Case C. Autopopulate the Case Contact D. Autopopulate the Case Team

Answer 94

A. Autolink the Call Log to the Case | C. Autopopulate the Case Contact