Administrative Medical Assisting

Question 1

Which of the following words is required in the heading of a memorandum?

Answer 1

Date

Question 2

Which of the following converts printed matter into a form that can be read by a computer?

Answer 2

Scanner

Question 3

Which of the following types of magazines or journals should not be in the reception area?

Answer 3

Physician’s professional journals.

Question 4

The justification of behavior with socially acceptable reasons and the tendency to ignore the real reasons underlying the behavior is a defense mechanism. An example is, “I dieted strictly all day; therefore, it’s okay to eat a couple of candy bars later in the evening after supper.” This defense mechanism is known as

Answer 4

rationalization

Question 5

If a caring family member asks about a patient’s treatment, the medical assistant should

Answer 5

provide information that has been authorized by the pt

Question 6

A patient’s implied consent usually covers which one of the following procedures?

Answer 6

Blood test

Question 7

A medical assistant made an incorrect entry into her patient’s medical record. She understands that corrections in the medical record are made by

Answer 7

drawing a line through the text to be corrected, writing the new information above the old, dating the new entry, and signing it.

Question 8

The purpose of HIPAA security standards is to set national standards for safeguarding the confidentiality of

Answer 8

electronic exchange of pt information

Question 9

A medical assistant wants to order boxes of 21-gauge, 1/2-inch needles. If the clinic uses four boxes weekly and supplies are ordered once every four weeks, how many boxes should she order?

Answer 9

16

Question 10

When dealing with a seriously ill patient, you should

Answer 10

respond with empathy

Question 11

When a patient fails to keep an appointment, the medical assistant should

Answer 11

document the failed appointment in the pt’s chart

Question 12

Substitution of another surgeon without the patient’s consent when the patient has already received anesthesia and has no idea that a substitution has been made is called

Answer 12

ghost surgery

Question 13

The Committee on Medicolegal Problems of the American Medical Association (AMA) has determined that patients must present evidence of four elements before negligence has been proven. Which of the following is NOT one of the four elements of negligence?

Answer 13

Defamation

Question 14

A method of prioritizing patients so that the most urgent receive care first is called

Answer 14

Triage

Question 15

Speaking clearly and articulating carefully during telephone conversations is referred to as

Answer 15

enunciation

Question 16

Self-esteem, prestige, love, safety, and survival are components of the humanistic hierarchy of needs developed by which of the following psychologists?

Answer 16

Maslow

Question 17

In the absence of the employing physician, a medical assistant determines that a patient needs a prescription drug and dispenses the wrong drug from the physician’s supply. The performance of this totally wrongful and unlawful act is known as

Answer 17

malfeasance

Question 18

The method used to accommodate appointments for minor emergencies in the physician’s office is to

Answer 18

leave unassigned slots in the appointment schedule.

Question 19

Which of the following is an appropriate responsibility for the medical assistant when assisting the physician with a surgical procedure?

Answer 19

Ensuring that there is a signed pt consent form on file

Question 20

The avoidance of confronting a personal problem or reality by acting as if the problem or reality never existed is a defense mechanism known as

Answer 20

denial

Question 21

Under this doctrine, physicians are legally responsible for the acts of their employees when they are acting within the scope of their duties or employment

Answer 21

respondeat superior

Question 22

Which of the following is the best method of interacting with an angry patient in the reception area?

Answer 22

invite the pt into a room out of the reception area

Question 23

An example of a medical assistant illegally practicing medicine is

Answer 23

giving advice on a pt condition

Question 24

When patients arrive at the physician’s office, medical records should not be found lying on the reception desk in view of patients signing in or approaching the desk. Avoiding this situation prevents violation of regulations established by the

Answer 24

HIPAA

Question 25

Which one of the following represents the statistical characteristics of human populations (as in date of birth, address, telephone number, occupation, place of employment) used for identification?

Answer 25

demographic

Question 26

Medicare pt’s treated by a non-participating physician

Answer 26

are responsible for a portion of the fee

Question 27

The term “total permanent impairment” means that the patient

Answer 27

is unable to perform previous occupational duties

Question 28

Where are the diagnosis codes found that are descriptive of the disease or condition presented by the patient?

Answer 28

ICD

Question 29

Medical records in this medical office are filed via terminal digit order. Arrange the following medical record numbers in terminal digit order from the lowest to the highest. Select the correct terminal digit order sequence.

(1) 06 14 06
(2) 06 06 06
(3) 06 05 06
(4) 05 01 06

Answer 29

(4), (3), (2), (1).

Question 30

Claims for Medicaid patients enrolled in a managed care plan are paid according to what fee schedule?

Answer 30

Capitated

Question 31

Which of the following terms describes calling an insurance carrier to determine if medical procedures are covered under a patient’s health insurance policy?

Answer 31

Precertification

Question 32

The routine waiving of co-payments

Answer 32

is against federal guidelines

Question 33

Which of the following is the correct way to write the first line of an inside address in a letter to Susan Martin, a pediatrician?

Answer 33

Susan Martin, MD

Question 34

If a physician accepts payment from another physician solely for the referral of a patient, both are guilty of

Answer 34

fee splitting

Question 35

A written authorization by the patient giving the insurance company the right to pay the physician directly for billed services is known as the

Answer 35

assignment of benefits

Question 36

The Controlled Substances Act is a United States law that regulates controlled drugs. The law is administered by the Drug Enforcement Administration (DEA). Which of the following is a responsibility of the medical assistant in the medical setting when dealing with controlled substances?

Answer 36

Reporting loss or theft of controlled substances

Question 37

A patient should be advised to bring an insurance card to each appointment for which of the following reasons?

Answer 37

To identify changes in the insurance coverage

Question 38

Which of the following is a scheduling system wherein patients with similar problems are booked consecutively?

Answer 38

Clustering

Question 39

The physician informs the medical assistant that they will no longer treat a patient who refuses to follow their medical advice and treatment plan. The procedure that the medical assistant should follow is to

Answer 39

send a letter of formal withdrawal to the pt by certified mail, return receipt requested

Question 40

A military medical insurance plan that is administered by the government is

Answer 40

TRICARE

Question 41

According to the Patient Care Partnership (formerly the Patient’s Bill of Rights), which of the following is a patient right?

Answer 41

to expect continuity of care

Question 42

The purpose of the Good Samaritan Act is to protect healthcare providers rendering First Aid from

Answer 42

civil and criminal liability

Question 43

Medicare Part B covers

Answer 43

prescription medical equipment

Question 44

Which type of listening is highly recommended for health care providers and patients in communicating needs? It involves participation in a conversation with another by means of repeating words and phrases or giving approving or disapproving nods.

Answer 44

active listening

Question 45

Accepting assignment on a Medicare claim means that the physician is compensated

Answer 45

80% of approved amount

Question 46

When making travel arrangements for the physician to attend a medical seminar or convention, the medical assistant should provide the physician with details of the entire trip, including dates and times of arrival and departure, flight and hotel confirmation numbers, and other details all in one document. This detailed description is called

Answer 46

an itinerary

Question 47

In some states, a minor is legally unable to make treatment decisions with limited exceptions. Under what circumstances would a patient such as Jane Doe, a 16-year-old minor, suffering from cancer, be allowed to refuse continued chemotherapy treatments?

Answer 47

Being an emancipated minor

Question 48

Which of the following is a type of tickler file?

Answer 48

Chronological

Question 49

Claims with a signed assignment of benefits are paid to the

Answer 49

physician

Question 50

Workers’ Compensation insurance provides benefits for

Answer 50

occupational injuries

Question 51

To comply with Medicare guidelines, the physician must write off which of the following charges if not covered by Medigap?

Answer 51

disallowed charges

Question 52

Which of the following is an example of insurance abuse?

Answer 52

Submitting a claim for a procedure that is not medically necessary

Question 53

The law requires which one of the following to be reported to the appropriate authorities?

Answer 53

suspected child abuse

Question 54

The policy describing a period of non-coverage for conditions diagnosed before the issuance of an insurance benefit plan is called

Answer 54

a pre-existing conditions waiver

Question 55

Positioning or sitting behind a desk communicates the message of

Answer 55

authority

Question 56

The medical assistant develops a matrix or a template prior to creating the physician’s schedule in order to

Answer 56

block out time slots when the physician is not available to see pt’s