AICE exam

Question 1

what is gdp

Answer 1

Determines the economic state of a whole region and compares it to others

Question 2

outline 4 economic factors effecting travel and tourism

Answer 2

Ageing population, infastructure development and improvment, leisure time, changes to security measures

Question 3

outline 4 ecological factors effecting travel and tourism

Answer 3

protection and conservation of the enviorment, change in attitudes and taste, sustainable and responsible tourism

Question 4

examples of private sectors

Answer 4

travel agencies, airlines, tour guide services

Question 5

main types of tourism

Answer 5

domestic, international, inbound,outbound, speacialised, independent, packaged, mass

Question 6

types of destinations

Answer 6

resorts-beach, purpose built, integrated
town, coastal/island, MEDC, LEDC

Question 7

main reasons people travel

Answer 7

leisure, buisness, visiting friends and family

Question 8

speacilized types of tourism

Answer 8

medical tourism, sports tourism, health and wellness tourism, culutural tourism, adventure tourism

Question 9

appealing characteristics to destinations

Answer 9

accesibility, natural attractions, climate, culture, leisure, history, religion

Question 10

challenges of travel and tourism industry

Answer 10

seasonality, intagibility, perishability

Question 11

seasonality

Answer 11

a measurable feature with significant economic and social impacts

Question 12

intagibility

Answer 12

inability of being touched or held

Question 13

perishability

Answer 13

if a product or service is not sold in a given time (a day, a night, a week) that product cannot later be sold.

Question 14

key patterns in local, global, national tourism

Answer 14

the number of tourist arrivals in key destinations, visitor spending on tourism, number of people employed by the industry

Question 15

social factors effecting t&t

Answer 15

ageing pop,. new family structures, increased awarness of health

Question 16

political factors effecting t&t

Answer 16

terrorism, changes to security measures, crime rates, changes to law

Question 17

technological factors effecting t&t

Answer 17

developments in transport technology (brightline) development in information technology

Question 18

factors effecting changing consumer needs and expectations

Answer 18

changes in attitude and taste, changing to cost, speacilised packages

Question 19

two aspects of buisness ownership

Answer 19

profits and non profits

Question 20

what is business ownership

Answer 20

relationship between business objectives, income generation and buisness activities for differnt types of organizations

Question 21

organizations

Answer 21

World Tourism Organization, industry groups and trade associations, and regional and local tourism organizations

Question 22

subsectors of the industry

Answer 22

traansport, accomidations and catering, tour operations/agencies, visitor attractions, ancillary service provison.

Question 23

accomidations

Answer 23

products provided and their appeal to visitors (hotels, self catering, campsites)

Question 24

ancillary service provison

Answer 24

currency exchnage, car hire, tourist information, bookings

Question 25

types of external customers

Answer 25

individuals, groups, families, people with disabilities

Question 26

needs of external customers

Answer 26

products that meet specific needs, information and advice, assistance, resolving problems

Question 27

types of internal customers

Answer 27

members of staff in an organization, organizations supplier, employees of other organizations

Question 28

needs of internal customers

Answer 28

safe working enviorment, appropriate training, knowlodge of procedures and routines, job satisfation, incentives and rewards

Question 29

impacts of quality service for the customer

Answer 29

positive experience, satisfied with the organization, sense of gaining value for money

Question 30

impacts of quality service for the employee

Answer 30

increased job satisfaction, increased skill development enhancment, works as part of an effective team

Question 31

impacts of quality service for the organisation

Answer 31

more effective workforce, increased levels of customer satisfaction, customer loyalty, increased likelyhood of increased buisness, increase in income, positive reputation for organization

Question 32

techniques to asses the quality of customer service

Answer 32

setting functional customer service standards, performence managment involving supervisors, general customer feedback, specific market research

Question 33

how does cambridge define tourism

Answer 33

the temporary short term movement of people to destinations outside of where they usually live or work