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Z Health and Social Care > Aim A > Flashcards

Aim A Flashcards

1
Q

Examples of healthcare settings

A

GP Surgeries & Local Health Centres, Hospitals, Clinics, Home

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2
Q

GP surgeries and local health centres

A

go there first for medical advice,
diagnose illnesses,
may give a prescription or refer to other services,
nurses may carry out treatment, health screening, or blood tests

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3
Q

Hospital

A

go here for treatment a GP cannot give,
it has A&E and walk in centers,
patients are referred to a specialist who may issue prescription or refer for operation

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4
Q

Clinics

A

go here to be treated for specific medical conditions,
referred by GPs to specialist clinics based in hospitals and community,
trained professionals work there

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4
Q

Home

A

care is provided for housebound people or recovering from operation or those wanting a home birth,
treated by community based nursing and midwifery staff,
doctors carry out home visits

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5
Q

Doctor’s responsibilities

A

provide medical care for patients,
diagnose, treat, monitor, and prevent illness,
provide prescriptions and arrange preventative care,
refer to specialist professionals

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6
Q

Doctor’s skills and qualifications

A

technical medical skills,
teamwork,
problem solving,
work under pressure

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7
Q

Doctor’s personal qualities

A

sensitive,
organisation,
empathetic,
approachable

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8
Q

Nurse’s responsibilities

A

carry out medical duties at their level of seniority and specialism in all settings,
monitor and care for daily medical needs of patients,
support doctors in giving drugs,
restore health and wellbeing,
carry out routine investigations and prep them for surgery

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9
Q

Nurse’s skills and qualifications

A

technical medical skills,
communication,
teamwork,
problem solving

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10
Q

Nurse’s personal qualities

A

compassion,
empathy,
understanding,
friendly

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11
Q

Types of nurses

A

adult, mental health, paediatric, learning disability, district, neonatal, practice, school, and health visitor

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12
Q

Adult nurse

A

assess, plan, coordinate, and manage care,
provide person centered care and build good relationship with patient and family

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13
Q

Mental health nurse

A

assess patients mental conditions,
provide treatment,
conduct one-on-one therapy

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14
Q

Paediatric nurse

A

plan and assess children’s nursing requirements,
administer injections, medications, and infusions
offer guidance to parents on how to best care for ill child

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15
Q

Learning disability nurse

A

improve and maintain patient’s physical and mental health,
reduce barriers to them living independently

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16
Q

District nurse

A

provide direct patient care, work with patients and their families

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17
Q

Neonatal nurse

A

attend births,
measure and weigh infants,
care and monitor the health of infants directly after birth

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18
Q

Health visitor

A

provide health advice and health education programme,
do developmental assessments of babies and children,
help people come to terms with illness

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19
Q

Practice nurse

A

provide assessment, screening, and treatment, and health education services,
work independently and contribute to audit, research, and supporting, implanting, and evaluating local standards

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20
Q

School nurse

A

raise awareness for health issues,
promote healthy living,
give immunisations, vaccinations, and carry out screenings

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21
Q

Midwives’ responsibilities

A

monitor the prenatal development and health of mothers and babies,
help deliver babies,
provide postnatal care by supporting mothers, babies, and families,
perform screenings,
supervise pain management

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22
Q

Midwife’s skills and qualifications

A

observation, responsibility, teamwork, organisation

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23
Q

Midwife’s personal qualities

A

caring, patient, calm, confident

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24
Q

Healthcare assistant

A

trained to help with daily personal care and to support wellbeing,
work under the guidance of qualified professionals,
meet care needs,
monitor health e.g. temperature, pulse, respiration rate, and weight,
carry out health checks and take blood

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25
Q

Healthcare assistant’s skills and qualifications

A

organisation, dedication, reliability, communication

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26
Q

Healthcare assistant’s personal qualities

A

kind, understanding, gentle, empathetic

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27
Q

Occupational therapist’s responsibilities

A

facilitate recovery and overcome practical barriers,
identify issues people may have in everyday life,
help people work out practical solutions,
aware of acute medical conditions and how to overcome them,
advise and support rehabilitation

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28
Q

Occupational therapist’s skills and qualifications

A

communication, organisation, building trusting relationships, interpersonal skills

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29
Q

Occupational therapist’s personal qualities

A

patience, compassion, understanding, reassurance

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30
Q

Examples of social care settings

A

domiciliary care, day-care centers, residential care

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31
Q

Domiciliary care

A

care in their own home, help people lead their daily lives by supporting independence, can provide carers with short break from duties

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32
Q

Day-care centers

A

respite care, take part in leisure activities, for older people or those with physical and learning disabilities

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33
Q

Residential care

A

can’t be cared for at home, or can’t cope with living on their own, full time or temporary care to give break to carers, provide personal care

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34
Q

Benefits of residential care

A

trained staff to support and meet needs, specialist support available fast, companionship, stimulating activities

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35
Q

Problems of residential care

A

lose independence, reluctant to leave homes, cost, isolation

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36
Q

Care manager responsibilties

A

responsible for day to day running of residential care setting, recruit and manage staff, control budget, make sure setting is meeting the National Care Standards, put policies and procedures in place, supervise care assistants, maintain records and confidentiality

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37
Q

Care manager’s skills and qualifications

A

management skills, motivate others, oversee a team, organisation

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38
Q

Care manager’s personal skills

A

leadership, communication, confidence, firm

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39
Q

Care assistant’s responsibilities

A

trained to help people of all ages who need care to carry out day to day routines, meet personal needs, assist in monitoring health and wellbeing

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40
Q

Care assistant’s skills and qualifications

A

work well under pressure, with others, patience, problem solving skills

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41
Q

Care assistant’s personal skills

A

sensitivity, understanding, desire to help people, empathy

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42
Q

Social worker’s responsibilties

A

protect vulnerable people from abuse, help people live independently, support children who live a part from their family, help people with mental health problems, learning or physical disabilities, support refugees and asylum seekers, help people with alcohol, drug, or substance misuse problems, help young offenders, liaise with other agencies

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43
Q

Social worker’s skills and qualifications

A

observation, maintaining confidentiality, communication, and advocacy

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44
Q

Social worker’s personal skills

A

empathy, critical thinking, listener, calming presence

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45
Q

Youth worker’s responsibilties

A

help personal, social, and educational growth of people 11-25, help reach full potential in society, manage and administer youth and community projects and resources, monitor and review the quality of these and local youth work provision, work with families

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46
Q

Youth worker’s skills and qualifications

A

willingness to understand circumstances, act with integrity during stress, organisation, communication

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47
Q

Youth worker’s personal skills

A

interpersonal skills, patience, flexibility, creativity

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48
Q

Support worker’s responsibilties

A

provide care support, vary their duties depending on the needs and wishes of the individual, support individuals overall comfort and wellbeing, help people who need care and support to live independently, implement care plans

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49
Q

Support worker’s skills and qualifications

A

problem solving skills, adaption, communication, organisation

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50
Q

Support worker’s personal skills

A

desire to help people. listener, empathy, kind

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51
Q

What is a policy

A

a detailed description of a course of action or an approach, when a certain set of circumstances become apparent

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52
Q

What is a procedure

A

the steps to be taken in a situation, these are instructions of who to go to and what will happen

53
Q

What is the aim of policy and procedures

A

ensure all staff and volunteers work within the law and to the highest professional standard

54
Q

Creation of policies and procedures

A

each profession creates a Code of Practice which ensures people stay with the laws relating to that profession and follow the Care Values, the care setting then writes their own policies and procedures.

55
Q

Example of some policies

A

anti bullying, equality and diversity, safeguarding, visitor, privacy, staff behaviour

56
Q

Strategies to support the recovery of people who are physically or mentally ill

A

Prescribing medication, surgery, radiotherapy, organ transplant, support for lifestyle changes, accessing support from specialist agencies

57
Q

Prescribing medication

A

treat symptoms and helps manage or overcome health conditions, pain management, get rid of infections, has side effects

58
Q

Surgery

A

used to treat injuries, diseases, and deformities by physical removal, repair, readjustment, side effects

59
Q

Radiotherapy

A

treatment of cancer using x-rays, get rid or minimise cancer, side effects

60
Q

Organ transplant

A

process of taking an organ and implanting it in another part of the body or another body, saves lives, side effects

61
Q

Support for lifestyle changes

A

helps to adapt to new life, don’t worsen illness

62
Q

Accessing support from specialist agencies

A

help overcome more specific problems, give extra support and more specialist in area, long waiting lists, e.g. Age UK, Mind

63
Q

What is the purpose of rehabilitation

A

enable a person to recover to live as independently as can, designed for the specific individuals circumstances,

64
Q

What is provided in the rehabilitation process

A

provide equipment and adaptions to support independence, maybe support workers, occupational therapists, counsellors, maybe special cutlery, feeding cups, adapted dining chairs

65
Q

Why is domiciliary care important

A

give them happiness, independence, personalised care, and personal hygiene, prioritise the service users preferences and routines, good for those with cultural differences, and allergies and intolerance, should empower them by giving options where can

66
Q

How do they support an individuals routine

A

ensuring the person has access to all room and facilities at home, in education make sure access to classrooms, curriculum adapted to meet their needs, and any other facilities they need, in work give awareness training to work colleagues, support worker, extra time to complete tasks, and access, in leisure access to facilities, suitable signage

67
Q

What is the care planning cycle

A

assessing the individual healthcare needs of their service user, agreeing a care plan that promotes the service users health and wellbeing, evaluating the effectiveness of the care implemented

68
Q

Advantages of a care plan

A

it is self correcting, needs change so will it, continuous process, changes made, needs met, include family and others

69
Q

Disadvantages of care plan

A

continuous change difficult, takes up a lot of time, delays, availability of resources, conflict over care process

70
Q

What do care plans assess

A

physical, emotional, social, intellectual, cultural, access, financial, leisure needs of service user

71
Q

What is the process of care planning

A

coordinated and carried out by professionals, person centered, always benefit the service user, informal carers are considered, governed by the Car Planning, Placement, and Care Review Regulations 2010

72
Q

What are the types of assessment

A

financial, informal carers, care programme approach, family, young carers, occupational therapist, risk assessment

73
Q

How does agreement over a care plan work

A

priorities are shared and agreed on, holistic approach developed by all involved, time consuming, difficult to coordinate for all to be in one place, regular reviews carried out, analysis and evaluations, new improved care plan in developed

74
Q

What are the service providers commitments

A

maintain confidentiality and privacy, follow policies and procedures, promote good communication between carers, manage conflicts, promote anti-discriminatory practice, empower service users, ensure the safety of staff and service users

75
Q

What is the HCPC

A

set out how we expect our registrants to behave, outline what public should expect from professionals, help make decisions about the character of professionals who apply, use them to raise concerns about registrants practice

76
Q

What are the Standards

A

promotes and protects the interest of service users and carers, communicate appropriately and effectively, work within the limits of knowledge and skills, delegate appropriately, manage risk, respect confidentiality, manage risk, report concerns about safety, be open when things go wrong, honest and trustworthy, keep records of work

77
Q

What is the care sector consortium

A

set out principles of good practice as part of the care values base

78
Q

What does anti discriminatory practice aim to do

A

ensure that the care needs of service user is met regardless of differences, and the prejudices of staff and other service users are challenged

79
Q

Which two acts helps to protect people from discrimination

A

Equality Act 2010 and Human Rights Act 1998

80
Q

What does an anti-discriminatory practice involve

A

workers addressing their won prejudices, meeting the individual needs of service users, celebrating the contribution of a wide and diverse range of people, actively challenge discrimination, ensure the setting is welcoming for all, compensate for negative effects of a discriminatory society

81
Q

What does empowerment mean

A

ensuring that service users take full part in discussions and decisions about their personal care and treatment

82
Q

How to empower service users

A

providing individualised care, educating them on their choices, taking their needs into consideration, dignity and independence is respected, give them choices, listen to them, use their name, provide adaptions

83
Q

How to overcoming obstacles to empowerment

A

provide translators, interpreters, signers, advocates, and family/friend (some prefer this as they know them better so better at expressing needs and feel more comfortable sharing with them)

84
Q

What issues could there be when implementing service users choices

A

may be an emergency and so cannot ask their opinion, their chosen treatment may be ineffective, there could be equally valid preferences of other service users, they may not be able to balance values and health

85
Q

How is challenging behaviour defined

A

any behaviour that puts service user or anyone else in the setting at risk, or significantly affects their quality of life

86
Q

How to deal with challenging behaviour

A

stay calm, try to see both sides, listen carefully, never be aggressive themselves, make sure good access to exits, give them personal space, summon help

87
Q

What are the employee’s responsibilities when dealing with conflict

A

cooperate with your employers and other workers to help meet their duties, know first aid, know how to follow procedures

88
Q

What are the employer’s responsibilities when dealing with conflict

A

make sure they understand the risk of being a lone worker, provide with support and training, keep in contact with employee, prevent work related violence, monitor health an wellbeing

89
Q

Ensuring safety

A

All, Cows, Read, French, Literature, COSSH, It, Seems, Interesting

90
Q

What happens when an accident occurs

A

There are notifiable deaths, injuries, and diseases which providers need to officially report, but they also need to record any accident by filling in a accident form which are required by law and looked at when service is checked, this is to prevent it from happening again, avoid being sued, and for inspectors to see it as a safe environment

91
Q

Why may some accidents not be reported

A

nobody else may have seen it, manipulation, may not bee seen as important, no time, may not know reporting procedures, or have access to person who was a part of the accident to then fill in the form

92
Q

What do complaints accomplish

A

help improve the service, as isn’t just a negative but a constructive criticism, and is needed to show inspectors

93
Q

What rights do service users, staff, or volunteer have if they make a complaint

A

have it dealt with swiftly and efficiently, proper and careful investigation of concerns, know the outcomes of investigation, have a judicial review if feel decision is unlawful, receive compensation for harm they endured

94
Q

How do services provide first aid facilities

A

provision of first aid should be adequate and appropriate which will vary from settings, some may have a requirement of a certain number of people who need to be first aiders, all first aid incidents must be recorded

95
Q

Employee’s responsibilities in risk assessments

A

cooperate with employer to carry out agreed procedures, take reasonable care for their own safety and that of others, don’t damage equipment, keep records of incidents

96
Q

Employer’s responsibilities in risk assessments

A

keep records, provide equipment and training, undertake risk assessment, provide up to date information on issues, robust health and safety policy

97
Q

How to carry out a risk assessment

A

identify hazards, identify those at risk, evaluate the level of risk, identify ways to limit the risk, review measures taken to minimise risk

98
Q

How do services minimise the risk of infection

A

maintain a clean and hygenic environment, familiar with policies and procedures to minimise the spread, wash hands, sharp equipment disposed of correctly, PPE worn, products cleaned with antibac sprays and wipes

99
Q

How to dispose of hazardous waste

A

hazardous waste must be disposed of properly, but there are different disposal requirements for different things, COSHH provides guidance for the safe disposal of it, helps put policies and procedures in place for individual care settings, helps prevent infections spreading

100
Q

How to dispose of clinical waste

A

yellow bag

101
Q

How to dispose of needles and syringes

A

yellow ‘sharp’ box which is sealed

102
Q

How to dispose of bodily fluids

A

flushed down a sluice drain

103
Q

How to dispose of soiled linen

A

red laundry bag

104
Q

How to dispose of recyclable material and instruments

A

blue bag to be sterilised

105
Q

What are the types of abuse

A

physical, emotional, sexual, financial, neglect, institutional, domestic violence, modern slavery, discriminatory abuse, cyberbullying

106
Q

How does safeguarding work

A

if vulnerable adult/child shares information that raises concerns about personal safety they follow safeguarding policies, they listen and don’t ask questions, tell the story their way with their own words, tell them need to share information with designated safeguarding officer, ask for written records of what discussed

107
Q

What was the Data Protection Act 1988 updated to

A

GDPR

108
Q

What are the 8 principles of GDPR

A
  1. data not passed to countries without data protection laws
  2. data accurate and up to date
  3. data collected and used fairly and honestly
  4. data used for reason given
  5. data needs to meet needs of organisation
  6. data not passed to other organisations without consent
  7. data not kept longer than needed
  8. data safe and secure
109
Q

How does the GDPR suggest we store information

A

locked filling cabinets, in locked room, or secure password

110
Q

How does the GDPR suggest we access information

A

clearly identify staff allowed to access information, only them know secure password

111
Q

How does the GDPR suggest we share information

A

share with other professionals on a ‘need to know’ basis

112
Q

How are service providers safeguarded

A

assessment of children follows appropriate course of action, confidential, disposal of waste correct, DBS check, report accidents, secure area, supervision

113
Q

What does the Care Certificate Code of Conduct suggest

A

set of standards workers should follow in daily life, expected to implement with new staff before work, voluntary though

114
Q

What do service providers need to do, according to Care Certificate Code of Conduct

A

accountable, uphold privacy and dignity and rights and wellbeing, collaboration with others so holistic, communicate in open way, confidentiality, improve quality of care, promote equality and diversity and inclusion

115
Q

What is a multidisciplinary team

A

a team where workers come from different professional backgrounds all working together to treat one person.

116
Q

Example of when it went wrong

A

Victoria Climbie - killed. both agencies didn’t pass on information

117
Q

Why is partnership important

A

improves lives, don’t give same information twice, improves sharing of information, improves efficiency, holistic care, improves planning and providing of care so all complementary, prevents abuse, best quality

118
Q

Why is partnership difficult and the consequences of not doing it

A

failure to communicate, lack of coordination, delayed discharge, use different IT systems, cuts in funding

119
Q

What is a holistic approach

A

provide specialist support in wider context of needs, so considers all aspects of person when creating care plan

120
Q

Advantages of holistic approach

A

care is personalised, other contributions to ill health would be considered, improves general health and wellbeing

121
Q

Disadvantages of holistic approach

A

most just want illness treated, frustrating, don’t look for other issues, not skilled enough to manage all aspects of individual’s needs

122
Q

What do advocates do

A

may be used when in care planning meeting so can express preferences for their care which empowers them. They speak on someone’s behalf to express their wishes and choices and defend their rights.

123
Q

3 ways care can be monitored internally

A

line managers, whistleblowing, service user feedback

124
Q

What are line managers

A

monitor lower members of staff and address issues with some staff members

125
Q

What is whistleblowing

A

when staff member reports that care is bad, they may inform press or organisation outside, they are protected by law, confidential

126
Q

What is the process of whistleblowing

A

can challenge self, talk to line manager, contact own organisation’s whistleblowing policy, then CQC

127
Q

What is service user feedback

A

service users formally commenting on the service they received, it may be regular meetings, or committee, or suggestion box, or private meeting

128
Q

2 ways care can be monitored externally

A

inspections, criminal investigation

129
Q

What are inspections

A

regularly inspected by organisations e.g. Ofsted or CQC

130
Q

What is a criminal investigation

A

extreme circumstances where law is broken would involve police looking into the care, the staff may be imprisoned or removed from register e.g. in the case of Winterbourne View care home

Z Health and Social Care (3 decks)

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