Algemene Vragen

Question 1

ISMS stands for:

Answer 1

Integrated safety management system.

Question 2

ISMS in compliance with:

Answer 2

National and international legislations and regulations (EASA, dutch law) and requirements set by other mgt systems and national/international standards (ISAGO, ISO14001 & ISO50001).

Question 3

Safety =

Answer 3

Condition in which the risk of injury or damage occurring during operation is limited to an acceptable level.

Question 4

Safety =

Answer 4

State of being free of danger or threat.

Question 5

Safety mission and ambition =

Answer 5

Aim is to increase our awareness for risks and let this awareness form the basis of our decisions.

Question 6

KLM 5 safety principles:

Answer 6

1. Work safely
2. Stick to the rules
3. Report unsafe situations
4. Help and challenge each other
5. Be fit to work.
   Never compromise in safety!

Question 7

With ISMS our approach should be:

Answer 7

Not be REACTIVE but PREDICTIVE (Voorspellend) —> identify risks before they happen.

Question 8

Realizing a just culture structure

Answer 8

Find the right balance.
Punitive culture: employees wont report in fear of being punished.
Blame free culture: effectiveness of safety mgt diminishes, because people care less.

Question 9

ETTO

Answer 9

Efficiency thoroughness trade off. Maintaining the balance between efficiency and thoroughness.

Question 10

Bow tie method

Answer 10

Assess the most influential items in a structured manner.
Threats (preventive barrier) ~> hazard ~> (recovery barrier) outcome.

Question 11

4 Safety domains

Answer 11

1. Operational safety (ops of ac on ground and in air)
2. Occupational safety (work and workplace)
3. Environmental safety (surroundings of KLM ops)
4. Operational security (safeguarding of civil aviation against acts of unlawful interference).

Question 12

Safety culture within KLM

Answer 12

Crucial for the effectiveness of SMS. SCO is positioned independent from line organization to foster an objective approach towards risk and compliance determination.

Question 13

SCO

Answer 13

Safety and compliance organization (responsible for development, admin, supervision, promotion and continuous improvement of SMS).

Question 14

HIRA

Answer 14

Hazard identification and risk assessment (heart of SMS - used ti BE or REMAIN safe).

Question 15

4 HIRA Phases

Answer 15

1. Identify (inputs from 4 safety domains: FDM, audits, observations, safety reports etc)
2. Prioritize (first screening of all incoming data. Identifies urgent or not. Very urgent - ERM = emergency response mgt)
3. Analyze
4. Asses.

Question 16

3 processes of HIRA

Answer 16

1. Event risk classification (ERC) = identify & prioritize
2. Safety issue risk analysis (SIRA) = analyze (issue can be reactive / proactive / predictive)
3. Auditing

Question 17

Method to prioritize safety risks

Answer 17

Bowtie