All Flashcards
(444 cards)
1
Q
Company officer overseas there agencies what
A
Personnel, training, equipment and apparatus
2
Q
Company officers are responsible for resolving issues face by
A
Their agency
3
Q
Providing leader ship, acting as a role model, giving advice, evaluating fire fighter performance, seeking l resolution,Providing counseling, coaching, disciplineAre all examples of
A
What Company officer performs
4
Q
Company officers most important task is to
A
Ensure personal safety
5
Q
New company officers need to realize that they are both
A
Supervisors and subordinate
6
Q
The company officer is also expected to represent the administration ensure compliance within
A
Policy, rules and regulations
7
Q
Company officers are often the agencies point of contact with
A
The public
8
Q
All members of the fire an emergency service are responsible for meeting the needs of the community with
A
Competence, courtesy and Efficiency
9
Q
Company officers should fully support their departments x3
A
Mission, vision and values
10
Q
New officers are challenged to learn, apply and model what(5)L E Sup R A
A
Leader ship, ethics, supervision, responsibility and authority
11
Q
New officers must use what to develop an appropriate leader ship method for each individual unit and member
S O CC
A
skill, observation and clear communication
12
Q
New company officers may have to make personal changes to minimize any
A
Antagonism, resentment and loss of friendship that can occur in the transition
13
Q
Following individuals may have certain expectations of a new officer
A
Family members, pairs in firefighters, administrators and public
14
Q
A company offers must stay accountable to the organization and who
A
Their profession, their family and themselves
15
Q
Categories of duties for all levels of officers as listed in NF PA 1021 are (5)
C-Relations, A,I,I, Hs,Hs
A
Community relations, administration, inspection and investigation, help service delivery and health safety
16
Q
Level one officers may be assigned fire in life safety inspections to conduct these inspections officers must understand?
A
building construction, know fire code, Identify types of hazards and fire protection systems and apply fire in life safety regulations to all types
17
Q
Level one officers may be responsible for the initial what after a fire is over ?
A
Cause determination or the investigation process
18
Q
Level one firefighters may also be supervising what operations ?
A
Salvage and overall operations
19
Q
Level one officer who supervises the first arriving unit to an incident is responsible for
A
Performing the initial size of the situation establishing command and allocating resources to control the incident
20
Q
What permits the effective, organized and efficient use of resources
A
Organizational structure
21
Q
What’s needed attribute(s)for emergency responder personal (5) T /E-d-c/ PersDel/AffDisand EO
A
Teamwork, Espirt de corps Quality leader ship, personal development, affective discipline and effective operations
22
Q
Who must understand their organization structure, where their units are located in the organization and how many units relate to other organization parts
A
Company officer
23
Q
What structure is Commonly used in the fire and emergency service, defined as having an uninterrupted series of steps of a chain of command
A
Scalar Structure(chain of command) top down
24
Q
Those who deliver services to the public or external customers.
A
Line personal
25
Those who provide supportTo the line personal and internal or external customers
Staff personal
26
Legal ability of A Individual to make and Implement a decisions for which the individual is held accountable
A
Authority
27
Decisions are made by one person at the top of a structure this model is called
Centralized authority
28
Decisions are made at a lower level with the effects of the decisions reported through the structure.
Decentralized authority
29
Process of PROVIDING subordinates with the authority, direction and resources needed to complete an assignment
Delegation of authority
30
Each person within an organization reports TO ONE AND ONLY one designated authority
Unity of command
31
The path of responsibility from the top of the organization to the bottom and vice versa.
Chain of command
32
What is sidestepping
Breaking the chain of command and taking a problem to a higher officer
33
To reduce sidestepping of the chain of command officer should TA
Be available, proactive, take action and follow up
34
Organizational principle that allows workers to report to ONE OR MORE supervisor
Functional supervision
35
The number of subordinates and or number of functions that one individual can affectively supervise. Sometimes anywhere between three and seven is typically optimal
Span of control
36
NIM-ICS is based on a span of control ratio of
1:3-7 One supervisor to 3 to 7 subordinates of function
37
Dividing large jobs into small tasksThat are assigned to a specific individuals
Division of labor
38
During Fire emergency services how does division of labor help?
Assignment possibility, prevent duplication of effort and make specific clear-cut assignments
39
The term jurisdiction has two distinct associations
Response area served by a fire in emergency service, authority that gives organizational legal right to exist, provide emergency services and take action when necessary
40
Organizations that generally protect the large area of unincorporated land that contain a large populations such as Los Angeles
County fire
41
Second level and local government is normally
County
42
Private emergency services fall into three categories
Industrial fire brigade, for profit and private nonprofit
43
Critical (SKILL) in emergency situation where personally risks are high and hazardous conditions can change rapidly
Leader ship
44
When Establishing priorities in emergency what determines Effectiveness of Priorities, examples of Priorities are? 
1st- priority is emergency response, 2nd- priority is pre-emergency readiness through training plan and maintenance 3- priority is administration
45
What Valuations can be used to provide feedback for leader ship skills (4) ?
Self-assessment, mentor feedback, 360° feedback evaluation and annual/super advisory review
46
What leadership style provides clear direction of what, how and when tasks will be performed. Followers have a little Input
Autocratic
47
Leader ship takes input from the followers before making decisions sometimes called participative leader ship
Democratic
48
Leaders do not make decisions or avoid making them followers are left to make decisions or problems for themselves
Laissez -faire
49
Leadership style in which a organizational change is accomplish by followers commitment to the leadership vision /inspiration
Transformational
50
Sometimes called managerial leadership this leadership style focuses on enforcing compliance with reward and punishment. Most effective in situation for a performance needs to be standardize and consistent
Transactional
51
Command presence is a unique skill that includes the ability to (4 not just words)
Id, A , D , In- A
Identify The situation, assess the need for action, determine the nature of the intervention and initial action
52
Leaders can take the following eight steps to develop a command presence
(D,R,D,L,MD,I,E,TR)
Step 1 -determine what the situation is, step 2 - know what resources are available, step 3- develop the strategy and tactics required to resolve the situation, step 4-listen to all the points of views, step 5- make the decision, step 6- implement the decision, step 7- evaluate the decision step 8 -take responsibility
53
System of moral principles that define what is correct and proper behavior for the members of a society
Ethics
54
Personal ethics should be consistent with (4)
The organizations policies, procedures, rules and regulations
55
Ethics a three-step check
Is it legal, is it fair to all concerned and how will it make me feel about myself
56
Lying , like most forms of unethical conduct is about immediate gratification in four areas
bN , A Se sG
Basic needs, affiliation, self-esteem, self gratification
57
What Critical intelligence variable influencing career success, personal achievement and a life satisfaction
Emotional intelligence
58
Some of the skills that contribute to an individual’s overall level of emotional intelligence are (4) LS, SM, IS,IS
Leadership skills, soft management skills, interpersonal skills( anger mngt)intra-personal skills(self esteem)
59
Emotional learning system process uses five steps what are they (AAKDI). To help you become less reactive and better identify and express your strong emotions.
Step a self-assessment explore, step B self-awareness identify, step C self knowledge understand, step d self development learn, Stop the self-improvement apply and match
60
Assertion is a emotional skill that is especially useful for
Communication under stress for situations
61
4 emotional intelligences that contribute to effective leadership are So- Aw /E /D-M/ Po-In
Social awareness, empathy, decision-making and positive influence
62
Emotional intelligence SKILLS related to self management include (5 think u )
T-M D S Comm Et
Time management, drive, strength, commitment and ethics
63
Individual with fully developed commitment ethic demonstrate the following traits (me) P , D, SM ,P
Internal pride in satisfaction, outward dependability, self motivation and persistent
64
Company officers like other supervisors are responsible for the following (9)
R, PforU, Ps, E/CGoals, TB, M/S personal, MdiverseP, Mp , org M
supervisory responsibilities
establishing priorities for units
problem-solving
establishing and communicating goals, building affective team
motivating and supporting personnel, managing diverse personnel,
applying manager principles
supporting organizations mission
65
Having priorities helps company officers to
Focus on the important activities, minimize competing priority to reduce stress,
identify the units goals and objectives
66
To meet the needs of each priority level company offers must do what kind of preparation?
Emergency response conducting training and drawing as a team,
preparing for emergency response being technical and profession
organization records and reports
67
What PROBLEM-SOLVING process where everyone has a voice and suggestions are valid and useful?
Brainstorming
68
Smart acronym can help officers to goals and objectives to effectively communicate what. ?Rel
SPECIFIC provide a precise description of what must be done
MEASURABLE- and show the process towards the end goal can be determined,
ACTION- oriented describe with no actions will be taken
RELEVANT- and sure what you set out to achieve as needed
TIME- sensitive so deadlines
69
For stage development model developed by Bruce Tuchman includes
Forming, storming, norming and performing
70
Planned an unplanned termination of your task
Adjourning
71
Company officers can use a number of methods to create a Motivational and supporting work environment such as
Empowering, provide rewarding and center, coaching and counseling and mentoring and celebrating accomplishments
72
To empower employees supervisors must relinquish some authority and have confidence in the S,J,A
Skills, judgment and abilities of others
73
The following steps can be used to involve employees and decision making processes
1- identify the problem
2- state that all solutions will be considered but the best one will be used 3- explain the reality and outside forces may prevent the adoption of some solution
74
Define counseling 4 step method that can be used when attempting to correct performance? (4)
Describe the current performance, describe desired performance, gain commitment for change and follow up the commitment
75
The process of control and directing available resources for the purpose of achieving a goal or objective through the use of authority or persuasion
Managing
76
For universal functions of management
P O D C
Planning, organizing, directing and controlling
77
Most important human resource available to fire and emergency service organizations
Employees
78
Company officers can use the following 5 steps to solve problems or make decisions
I S D I E
Identify- Identify the problem requires a response
Select- Choose the appropriate response to the problem
Design-Determine steps required
Implement- Perform the selected activities
Evaluate
79
To make recommendations for modification to plans a company officers should document
Situational description, justification for a recommendation, recommended alternative, projected Outcome
80
A favorable working environment includes compliance with organizational PPPL
Policy, practices, procedures and laws
81
The employer will be liable for harassment by non superadvisory employees or non-employees over whom it has control. This law is ?
US equal employment opportunity commission
82
When employees in the workplace are subject to a pattern of offenseconduct or behaviors such as sexual harassment, hazing it’s a ?
unfavorable work environment
83
Company officers must know and understand the following about sexual harassment
Laws that govern the workplace, behaviors that constitute sexual-harassment, local reporting processes and employee/member rates
84
Beware of possible warning signs that sexual-harassment is occurring
Lack of engagement, avoiding certain coworkers, change in behavior and absenteeisms (staying away from work)
85
Benefit programs that important often provide to help employees deal with stress in their personal and or Professional lives
Employee assistance programs EAP
86
The following are common types of behaviors that people exhibit when faced with a conflict
Passive - Excepting what happens and not showing emotions so that others don’t not know
Aggressive- Occurs when people express their emotions openly
Passive aggressive- Occurs when people expressing negative feelings, resentment and aggression in a passive way
Assertive- When people express their emotions honestly and defend their rights without hurting others
87
It’s best to resolve conflicts
As soon as it occurs
88
Steps to follow for conflict resolution. 7 parts
RecognizeC, SAH,determineC,what has been, determineV, determine if issue should be solved I or G
Recognize a conflict
stop actions from happening
determine what conflict is
determine wherher or not department policies Have been violated
Determine the solution
determine if the issue should be solved individually or group
pull out the conflict resolution plan an follow up
89
Possible reasons why people break the rules include 4( R B I S )
Resentment, boredom, ignorance and stress
90
Discipline has been defined as
Training that corrects
91
Main purpose of discipline is
Educate and change behavior
92
Discipline in the fire and emergency service is designed to
Cha-b, En-c, Pro-d
Change behavior, ensure compliance and provide direction
93
Progressive discipline involves three levels of action (3)
Preventive actions- Hold an individual counseling interview to correct the inappropriate behavior as soon as it’s discovered
corrective actions - Use this when a member repeats a violation
and punitive actions Put a member at a notice that his behavior will not be tolerated
94
Discipline may only be administered for violation of the following
Rules regulations and laws, SOP/SOG’sVerbal orders and collective bargaining agreement
95
Company officer must communicate effectively with their
Supervisors, subordinates the public
96
Interpersonal communication consist of the following basic elements 5 SMRFI
Sender
Message
Receiver
Feedback to sender
Interference
97
Senders encode their message based on the number of factors of the person such as E , A , B
Education level, position of authority, personal ethical Background
98
There are five general purposes for interpersonal communication to L R I P H
To learn, relate, influence, play and help
99
Nonverbal communication consist of
Body language, local tones and inflection
Personal appearance
100
Listening unlike simply hearing is an active process that includes the following elements 5 (A U R E R )
Attending (Focusing)
Understanding, remembering, evaluating, responding
101
Daily oral communications with the crew on and off of the Incident seen include
Issuing crew assignments, passing along information, career counseling, assigning tasks and receiving reports
102
When showing instructions to crew members, Company officer should?
Choose words carefully, deliver the message clear and concise way and validate understanding
103
Officers need Effective oral communication skills, they are critical to have when communicating?
knowledge, Issue command, keep the crews attention, describe the skills and critique the training
104
Three types of speeches in presentations most commonly used by company officers are
Persuasive, informative, instructional
105
Most important speech an officer can give
Persuasive
106
Informal speeches are the blank to develop
Easiest
107
Company Officers should use Informative speech to
R, P, EduP, T
Reports, project updates, education and public, describe events training
108
Informative speeches provide the audience with information on a Variety of topics these topics include 5( I O P P E)
Ideas, objects, procedures, people and events
109
When preparing a speech or presentation follow a logical sequence that includes 9 part
T, P,GI,DI,E,Os,Rs,Ds,Es
topic
determine purpose
generate ideas
develop central idea
gather supporting evidence
organize a speech
rehearse speech,
deliver speech
evaluate speech
110
First Thing in writing any document is to determine 3 A S P
It’s audience, scope and purpose
111
Written communications must be A, C , P I’m appearance
Accurate, concise and professional an appearance
112
The average paragraph is
75 to 125 words long
113
Examples of transitions used at the start of a paragraph can be divided into four main categories C/Q , C , K/E ,E
Showing contrast/qualifications, indicating continuity
Showing keys and effort
indicating examples
114
A quick and simple way of transmitting a message within an organization
Memo
115
Majority of memos are written to provide the following six types of information
Who, what, when, where, why and how
116
The excepted format for most speeches that is consist of the following parts
Heading, opening, body and closing
117
Reports are who’s record
Public
118
Reports can also serve as a means of Documenting what risks for FF ?
Exposure risk, injury and illness for firefighters
119
The following characteristics describe a carefully completed form l a c o
Legible, accurate, complete and objective
120
Result of a form report, may be generated as part of a project or analyst
Narrative reports
121
Narrative reports that are written in essay form topics may include
Staff reports, technical, detailed incident, resources allocated, business, mascara, strategic or work plans
122
The first step of repairing a narrative report it to
Determine the purpose of the Report
123
The writer then determine the format for the report types of narrative report including comments of J R Pr Des
Justifications, recommendations, progress, description
124
used to determine organizational decision making (P)
The policy
125
Detailed plan of action that is similar in closely Related to a policy
Procedure
126
At a emergency Scene the preferred method of communication is
Direct face-to-face voice communicationHowever effective communication on seeing usually requires radios
127
Ability of a system to work with and use the part orOr equipment on another system
Interoperability
128
4 Key objectives in the development of NIMS/ICS standards are
EF, IS,CAv,E
Provide enhance functionality with equipment and capabilities
improve spectrum efficiency
ensure competition among multiple vendors
allow Efficiency
129
Communication procedures must accomplished 2 objectives which are
Use clear texts that mean the same things to all emergency responders
Standardize system of transmitting periodic progress reports
130
The term clear text was meant to
Encourage the use of plain English and refrain from codes
131
5 c’s of a radio communication
con, cla, cap,conf,conc
Control, clarity, capability, confidence and conciseness
132
Internal employees, external beneficiaries and stock holders are often referred to as
Customers
133
Employees and members of the organization including emergency personnel administrative staff and officers or what kind of customers
Internal
134
Members of the general population within the service area whom are bBenefited from services are What kind of customers
External customers
135
And organization that simply wait for a customer to express their specific needs wants or desires is using what kind of approach
Passive approach
136
An Organization that takes initiative to seek out information on a regular basis from internal and external customers and stakeholders is using what kind of approach
Active approach
137
Populations are categorized into groups based on Ph So Ec
Physical, social or economical characteristics
138
Programs regarding protect the public using protection and prevention
Community risk reduction CRR
139
The primary focus of a fire in life safety presentation is to
Relay effective and appropriate information on risk reduction issues and strategies
140
In general standard operation procedures SOP are treated rules that?
Shall be Followed
141
Standard operating guidelines SOG’s are guidelines that
Should be Followed
142
Organizations may use the following message to ensure the policy and procedure are fully understood and that personnel comply with them
Distribute policy and procedures in written or electric format, post them and houses, verify that personnel have received the
143
A policy is a guide to Organizational what ?
decision making
144
What provides a consistent point of reference that helps all organizational members perform to meet there measurable standard
SOP
145
Public organizations and two types of budget which are
Capital budget-Projected Major purchases
Operation budgets- Reoccurring expense of the day today
146
Six major steps in the budget process include P P I M E R
Planning, preparing, implementing, monitoring, evaluating and revising
147
Budget planning for the next physical year may come from the following potential revenue sources
Projected taxes, expected grants, expected these, Bon sales and funds from other sources
148
Examples of Expose documents when individuals are significant exposed to?
Hazardous materials, smoke, chemical, biological, radiological and Nuclear materials
149
Medical records are kept on all employees for the duration of their employment plus
30 years
150
Company officers must record
All job related injuries or illnesses, exposures to hazardous materials, non-John related illnesses and trends that might indicate the abuse of sick leave
151
Records that I must be kept confidential Include
Personal files, individual training records and medical files
152
A Doctrine that hold an officer / individuals responsible Ethnically for actions they take or do not take
Acts or omissions
153
Only organizations “what”can be directly controlled and made a safe as possible
Facilities, stations and apparatuses
154
Who holds the ultimate responsibility to provide a safe workplace
Organizations management
155
Acute injury types include
Trauma, cuts and bruises, thermal stress, burns, asphyxiation and mental health
156
Chronic injury’s include
Exposures to carcinogens and PTSD
157
What is the most common cause of incident fatalities
Cardiac arrest
158
Emergency scene injuries or fatalities can be prevented by
Developing accurate scene size up and utilizing sound risk management practices
159
Company officers should comply and educate their personal regarding
Policies and procedures as well as maintain accountability of their personnel while on emergency scenes
160
Company officers must address what regarding scene safety?
Unsafe tasks and unsafe conditions to ensure scene safety
161
NIOSH stand for
National Institute for occupational safety and health
162
BLS stands for
Bureau of labor statistics
163
USFA stands for
US fire administration
164
Non-emergency casualties regarding FF on duty include
Any fatalities or injuries that occur while performing training, administrative duties, code enforcement. inspection, maintenance and non-incident related situation
165
Company officer should be able to recognize and know how to address unsafe conditions within facilities some may be
In adequate lighting, whether oily floors, slippery or icy walkways, lack of routine and prevention, blocked exits
166
At any time company officers may be asked to conduct a safety inspections on
Equipment, vehicles and facilities
167
The process of identifying analyzing the exposure to hazards,Select an appropriate techniques to handle exposures implementing chosen techniques and monitoring the results of those techniques
Risk management
168
Provide the company officer with Known risks in the community to which responders may be exposed
community risk management
169
Evaluating risks and hazards they can affect organizations and provide control measures to reduce the frequency,Severity and probably of a negative event
Organizational risk management
170
Assessing risk and hazard emergency responsers faceWhile performing operations including how to evaluate risk on the scene of an incident
Operational risk management
171
Administrative controls include regarding risk control MGMT ?
Sop/g, hsaf +well, Tr+Edu, Regand Stan
SOP/SOG, health safety and wellness programs, training and education, regulation and standards
172
Engineering controls include regarding RCM ?
Safety features incorporated into facilities equipment and apparatuses, mechanical ventilation lock out tag out programs
173
Personal protection include regarding RCM?
Personal protection equipment and tools equipment
174
Three E of safety model
Engineering, education and enforcement
175
The five distinct components of organizational risk management plan are risk Ide, Eva , EPri CTech , MAnMon
Risk identification, risk evaluation, establishing the priorities for action, risk control techniques and risk management Monitoring
176
Five step process that maintains a continuous loop in order to evaluate the most current risk
Sa, HazA,HazC,Dpoint, Eval
Situational awareness, hazard assessment,Hazard control, decision point and evaluation
177
Risk factors for firefighters mental illness are
Sleep deprivation, witness traumatic events, loss of close friendships, knowing others who have died by suicide, heavy alcohol or drug use, major physical illness or injury and isolation or lack of social support
178
Warning signs are fire fighter mental illness are
Sudden withdrawal from social contact, increasing reckless behavior, having a suicide plan, feeling hopelessness and mood swings
179
Most common hazards can be divided into the following categories
Physical injury, occupational illness, motor vehicle, hearing loss, respiratory injury and hazardous material
180
Accidents may result in
Injury, death or property damage
181
Serious personal injuries the victim must be
Stabilized and transported to a healthcare facility first, minor injuries maybe treated at the scene.
182
The officer in charge of an iScene ensure that the accident scene is
Secured and that all equipment clothing or vehicles are left in place
183
Written infection control plan should clearly explain it’s
Intent, benefit and purpose
184
Following risks must be considered during a hazardous material
Exposures exceeding their Permissible limits and published exposure level, IDLH, option, but I do irritation, explosion sensitivity and oxygen deficiency
185
Today’s firefighters in counter encounter “what3x” In smoke that contaminate protective gear and increase the risk of dermal contamination and severity of inhalation injury (G,V,P)
Toxic gases, vapors and particles
186
As temperatures increase so the skins
Ability to absorb chemical deposit on it
187
Absorption rate increase “what” every 5° raised in temperature
400%
188
Areas of high absorption rate include
Groin, jaw, forehead and back
189
Firefighters are at greater risk of contacting cancer which ones
P, L , M, BM
All cancer, prostate cancer and non-hadgkins Lymphoma, myeloma and bone marrow
190
Training is critical to what in the fire and Emergency service operations
Safe efficient and effective
191
The goal of company or unit training is to
Maintain and reinforce knowledge skills and abilities that each new member has upon completion
192
When a company officer combines what things they create a strong foundation for developing an efficient company (L,Sup,Safe,Tr)
Leader ship, supervision and safety And Training
193
4 step method of instruction ( P,P,A,E)
Preparation, presentation, application and evaluation
194
Basics to teach all is
Lesson plan
195
Company officer must document as a fed requirement?
Company level training state and federal requirements often mandate this documentation
196
The act of showing how to do something or how something operates and as a basic means for teaching psycho motor skills safe technique and mechanical functions
Demonstration
197
Potential remote training sites?
Parking lots, subdivisions under construction, abandon structures, industrial size, structures on the demolition, vehicle salvage yards and parking garage
198
When planning practical training of illusions company officers must consider many factors that contribute to a safe and effective learning experience these factors include
Safety, learning objective, justification and supervision, Resources, Weather, legal requirements, and NIMS-ICS Exposures
199
Emergency service delivered To a community include but are not limited to
Fire suppression, rescue, hazmat m and medical care
200
To function effectively in support of emergency services delivered, company officers must be highly trained and knowledgeable in
Incident management, incident priorities, life safety, incident stabilization, property and environmental conservation and post Incident activities
201
What system serves as a basic for safety and efficienct incidents scene management
National incident management system incident command system
202
The first arriving emergency service personnel establishes
Command, makes decisions and takes actions that one for the rest the operation
203
Essential to all emergency incident scene management is management of emergency response resources which are
Apparatus, personal, equipment and materials
204
Common characteristics of the NIMSICS Are
T C Modular O , Uc. IAP
Common terminology
common communication
modular organization
Unified command
Incident plan in action
205
What is necessary when an incident involves or threatens to involve more than one Jurisdiction or agency
Unified command structure
206
What establishes the overall strategic decision and assigned Technical objectives for an incident
Incident action plan IAP
207
Initially develop of the US Coast Guard the planning follows a sequence of actions that are critical to decision making process
Operation planning P
208
Operation planning P focuses on five steps of the NIMS- I CSPlanning process
SU, IO/S,PlanOA, PP, E/R
Understanding the situation size up, establishing Incident objectives and strategies, developing the plan of action IAP,Preparing and disseminate the plan, Evaluate and revise
209
The acronym RECEO-VS Stands for
Rescue, exposures, confinement, extinguishment, overhaul, Ventilation and salvage
210
SLICE-RS STAND FOR
Size up , 
Locate the fire,
identify and control for path,
cool the space,
extinguish the fire,
2 actions of opportunity (rescue and salvage)
211
A system that optimize in your utilization of all available resources, personal, procedure and equipment in order to promote safety and improve operational efficiency
CRM
Crew resource management
212
The incident priorities that are always considered in this order
Life safety, incident stabilization Property conservation
213
If lives are in danger, what’s there ?
Survive ability profile
214
If rescue is contemplated the ability to provide safe ingress and egress for both occupants and
Firefighters must be the first consideration
215
Rescue of animals
Does not meet criteria for taking greater risk
216
What resources are needed to accomplish saving life actions ?
Personnel, equipment and time
217
OSHA requires what procedure when entering an immediate danger to life and health situation
2 in 2 out
218
What is the identification, assessment, analysis, control, avoidance and minimization or elimination of risk
Risk management
219
A type of the size up should be employed to evaluate the potential of a victim being alive within an ID LH environment
VSP
Victim survivability profile
220
Within 3 to 4 minutes how high can temperatures be and we’re potential can happen within five
500° for potential for flash over
221
The upper human survivability limit is
212°
222
When conducting victim survivability profile the company officer should ask
How long has the incident been going on and in progress, our victim suspected of being or known to be trapped and is there a reason to assume that the victims are still alive
223
First responder should focus on what victims first
Line of sight victims if risk is acceptableAnd search for out of sight victims when it’s safer
224
To stabilize an incident the company officer musk ask
What type of incident , what hazard will respond as fast, what resources are present what will I need, what strategies and tactics are available
225
A company offers a must employthe following to accomplish Incident priorities
Proven leader ship skills, proper resource management, Supervisory skillsKnowledge of fire behavior, EMS protocol, rescue/tactical operations and SOP’s
226
Size up is the ongoing process of what at an emergency seen
Evaluating, what is happened what is happening what is likely to happen what resources are available what I ask is it necessary for additional resources will be needed
227
Leyman describedThe following considerations needed for analyzing any emergency situation F, P, S ,D. poO
Facts, probabilities, on situation, decisions, plan of operations
228
Means to evaluate and repair the things you can doBefore emergency is called ?OR
Operational readiness
229
In route to an Incident Company offices should
Review the buildings pre-plan, observe weather conditions, observe the amount color or movement of the smoke, consider every structure to be occupied and be aware of resources responding
230
Upon arrival the first arriving company officer as the initial incident commander should
Establish command and communicate initial report, performer 360 check, determine offensive or defensive strategy, assign tasks and begin completion in organizational tactical work sheets
231
The first arriving company officer should Transmits the condition of the situation report by radio this report should provide ?
the first impression, report the initial actions that the officer and you take and identify the type of locations of any barriers that should impede access to the scene
232
Standard initial radio report typically include
On scene report, building/area description, obvious problem/condition, actions taken, declaration of strategy, command confirmation, follow up radio report, any immediate safety concerns, accountability started, disposition of resources and Rit
233
When doing the 360 size of what is an important Question to ask yourself
Can the resources at the scene in on route handle the situation
234
Things that are true are
Facts
235
Examples of facts of the situation
Time, location, nature of emergency, life hazard, exposures, weather, victims, type of alarm and units being dispatched
236
Things that are not known for certain but based on known facts are likely to happen
Probabilities
237
Two more decisions must be made in the ongoing size, The initial decision may be seen as having three segments which are?
Are the resources at the scene adequate, how to deploy the resources already at the scene and what to do with resources that have arrived
238
Interior crew should consist of a minimum of
Two people
239
Large complex or rapidly evolving Incident require what from the officer (M,S,D,OC
Mediate, strong, direct and overall command
240
Building collapse is more likely to happen and what kind of structure
Modern building homes rather than older
241
Indicators for defense of operation
Danger of immediate labs, building is already lost, survival of the victims trapped inside is unlikely and the lack of available resources
242
Establishing three operational control zones which are
Hot, warm and cold
243
Area where resolving the problem Takes place
Hot zone
244
Area immediately outside the hot zone for personnel who are directly supporting
Warm zone
245
Area where we RIT, Public information officer rehabilitation area and staging it’s called
Call Zone
246
Company officers should take the following actions to assist with on scene occupant service such as ?
By providing medical evaluation and treatment, contact appropriate relief agencies, help those directly involved to notify relatives, explain why forcible entry ventilation or victim stabilization is conducted, provide victims with accurate and timely information, escort professionally
247
Comin tactical Objectives Include
S/r, watCurtian,C hazM , S covers
Initial search and rescue, provided water curtain to protect exposures, contain hazardous materials bills and use salvage covers
248
To accomplish conservation of property the company officer must ask
What property is in danger, or property can be saved and what secondary property can be effective
249
I incident involving hazardous or potentially hazardous materials company officers need to consider what actions to take these actions may include
Contamination from runoff, protecting storm drains and or considering Potential effects of controlling actions such as dilution
250
Hazardous materials made travel through
Air, soil or water sources
251
For the safety of the public an emergency responder the company officer should take steps to secure the incident seen the steps may include
Directing personnel to set up isolation devices, establishing seeing isolation zones, requesting law-enforcement, directing the position of apparatuses during highway runs
252
Once an emergency seen has been terminated the company officer may still participate in two important activities which are
Determining it’s cause by preparing a post incident analysis or after action review
253
The perimeter For exposures should be what distance from the fathers piece of debris found
1.5x
254
Dead victims should be treated as
Evidence and should be left in place
255
Legal term that refers to the handling and Integrity of real evidence CoC
chain of custody
256
Evidence must be what before the organizational releases the scene
Marked tagged and photographed
257
What is the responsibility of all firefighters and officers at the scene
Preserving evidence
258
IEvidence may include
Observational witness, statement from building documents, statement from firefighters and fight the fire and records and documents of day and after the fire
259
Three primary classifications of evidence are
Direct, circumstantial and physical
260
Facts to which a person can attest without further support, found through the five physical sense. Company officer observed during emergency operations
Direct evidence
261
Supports an Interface formed from direct evidence
Circumstantial evidence
262
Physical objects available for inspection
Physical evidence
263
If evidence is handled the handlers is now part of what ?
The handler becomes part of the Custody chain
264
Anything that can taint physical evidence is called
Contamination
265
Evidence that has damaged, altered, lost or destroyed by someone who has a responsibility to reserve it is called
Spoiliation
266
When responding to an emergency fire department personnel have the what and remain on subjects premises until problems has been resolved
Right of entry
267
Once leaving the premises FD can re-enter if?
They have Permission to do so
268
Post incident analysis focuses on the activities of
Responders without placing the blame or findings fault
269
Fire and emergency service organizations maintain what kind of records
B,I, M, A , Pr
Budgets, inventory, maintenance(Preventative and corrective),Activity and personal records
270
Personal records include the following categories of information
Training, performance, attendance, medical records and hazardous materials or biological/medical exposures
271
A budget may have to be revised during the budget cycle reasons for revision include
Decrease in revenue, increase in operation cost, underestimation of actual cost, increase in service requirements, change in labor, unforeseen occurrences
272
Records include information about
Emergency /non-emergencyResponses, inspections, investigations, training, injuries in exposures and NFIRS reports
273
Company officer much document what info regarding company level training ?
Topics of training, date of training, participants, time designated for training, location and Outcome
274
System of moral principles
Ethics
275
Evaluating risks and hazards that can be affecting The ORGANIZATION and provides Control measures to reduce the frequency severity and probability of a negative event
Organizational risk management
276
Complex training scenarios may include
Structure fires, as his materials, urban search and rescue and mass casualty scenarios
277
All training of illusions and exercises should include what national system ?
NIMS-ICS
278
Examples of direct evidence are
A person seeing another individual core of the day gasoline on the floor, someone observing a coffee maker as a erupts into flames flames,Someone smelling propane
279
The list of people and groups to whom Company offices are responsible for and related duties may be assigned in service to them are? 
subordinates, chain of command, organization, public, profession, family and themselves
280
Level one officers must administer the organizations what
Policies procedures and orders at the unit level
281
Based on organizational theory research and practice in both public and private organizations these principles include
S,L+s,DmakingA,uoc,soc,dol
Scalar structure, line and staff personnel, decision making authority, unity of command, span of control and division of labor
282
Making every decision can quickly become overwhelming and cause (4)
Chaos, breakdowns in communication, confusion, ineffective operations and possible loss of life and property
283
Common public jurisdiction that provide fire and emergency service protection mode
Municipal, Fire district, federal, county, state/provisional and tribal
284
Fire protection districts generally operate under a local ?
local elected board of trustees or fire commissioners
285
In generally state/provincial Emergency fire suppression companies are Categorized by F,W,U
Forest, Wildland and Urban interface fires
286
Federal fire and emergency services exist to protect federal lands and properties such as
Structural fire protection, airport crashes rescues, ports and shipboard fire protection
287
People may come to believe that their unethical Actions are
Best interest of the organization, OK because no one will find out and except all because everyone else is doing it
288
Humans have emotional minds and cognitive minds what the difference?
E- reaction very quickly with behaviors based on experience
C- acts more slowly and more systematic
289
What parts to assertive communication they can help you maintain your rights as a person while also respecting other persons rights “I” D-it / E-it
I feel, I believe, I think, describe it and express it
290
Plans that include policy procedure and rules that are used to manage the day to day emergency/non-emergency units activities
Standing plan
291
Accomplish a specific objectives such as developing of a program project or budget
Single use plan
292
What Plan takes into account the external factors that affect and organizations such as changes in economics demographics service requirements hazards and technologies
Strategic plan
293
Plans of focus on our objectives will be accomplished O/A
Operational/administrative plans
294
Creating alternative plans that can be implement in event of unforeseen advance that make original plans on suitable
Contingency plans
295
New company officer must what when transitioning from follower to leader ?
Understand positions importance, recognize challenges /expectations opportunities and commitment, know the responsibilities and new duties and act ethical
296
“what” For those that supervisors is key to a successful transition to company officer?
Respect
297
Any Criticism or questions about policies or orders should we discussed “”with administration in order to search for a solution?
Privately
298
New officers should take every opportunity to verbalize what ?
Personal expectations
establish Priorities and
listen to members expectations
299
Consider information confidential unless
Told other wise
300
Internal expectation may be difficult to ?
The most difficult to overcome
301
Reasonable organizational expectations can be made through E , T, E
Education training and effort
302
How to Communicate x3
C,D,Conf- Un
Clearly directly and confirm understanding
303
Apply appropriate white techniques based on the situation and individual
M/s
Management/supervisor
304
set expectations and ensure that they are
Met
305
Projected command
Presents
306
Develop a appropriate
Leader ship style
307
Be loyal to the companies what x3 U, O , C
Units , organization and community
308
Live in lead by personal and professional code of
Ethics
309
Set high yet
Attainable goals
310
Value diversity in
People and situations
311
Praise
Accomplishments
312
Listen to
Others
313
Commit to
Education and training
314
Remain
Humble
315
Follow organizational
Policies
316
Recognize opportunities for Imp and Ide solutions?
Implementing and identifying solutions
317
Respect must always be
Earned
318
Job performance requirements lists relinquish knowledge and skills used to create officer what ?
TProgram, ev/pro criteria , re-learn ob
Training programs, establish evaluation and promotional criteria and re-learning objectives
319
Fire officer of must administer to organizational’s “x3” at the unit level
Policies procedures and orders
320
NIMS-ics Suggest an optimal ratio of
1 to 5
321
Effective supervision can be difficult when
Tasks are complex, workers level of training is minimal, workers Performing on similar task Workers are wildly separated from the supervisor and each other
322
Work groups maybe created according to
T, Ga, ToY, R , S
Type of tasks, geographical areas, time of year season, available resources and skill specialization
323
What enables different companies to work together effectively because each company officer understands the capacities requirements and the needs of others
Cross training
324
Organizations may have personnel who specialize in areas such as
Hazmat, tech rescue, EMS, arson investigation and fire code/code enforcement
325
Generally state/provisional emergency fire suppression companies are organized for F,Wl, UI
Forest, wild land in urban interface fires
326
How many recognize Native American travel government within the US mail reside
573 on about 55,700,000 acres of land
327
Volunteer fire fighting staff is approximately how much percent
70% of the fire and emergency service
328
One of the rules of a company officers to make the best possible use of available resources by
Protecting personnel and equipment, conserving materials and supplies, planning for the most cost efficient effective use of resources and protecting the organization
329
What is essential to limiting injuries, assuring accountability and attaining operational goals? M
Motivating
330
What is essential for using resources efficiently and ensuring a safe and healthy environment
Leader ship
331
What has been called a trait, Behavior,skill,talent a characteristic a science and an art
Leader ship
332
Effective leaders do what
In power, plan for success, build trust, understanding system, inspire a shared vision, recognize challenges, modeled desired behavior, encourage subordinates and establish Priorities
333
First step in developing leader ship skills is to study what
Successful leaders and develop your own list of leader ship qualities
334
An officer may choose to follow any number of paths to improvement which could be
Courses, seminars, books, counselor/mentors and a leader ship management podcasts
335
In 1939 Kurt Lewin Identify three leadership styles based on decision making the three are
Autocratic democratic laidsez faire
336
A command presence inspires confidence from ??
S,A,P
Subordinates administration and public
337
To achieve command presence it may be helpful to model or develop what qualities
Conf, Tr, Con , Res, Tol, Exp .Acc
Self-confidence, trustworthiness, consistency, responsibility, tolerance, expertise, accountability
338
Examples of an unethical conduct within the fire an emergency service include
Borrowing never returning, shopping for personal items during inspections, asking for merchants for special discounts and using the station to conduct a private building enterprise
339
Favoritism agreed as well as short cuts or exploitative Mentality can result in the violation of
Ethical principles
340
Examples of unethical behavior
341
Fire department administrator drive to “” those individuals who exhibit positive character and I ethical standards
Recruit retain and promote
342
Code of ethics provides company officer with an idea of white is expected of them and who
Subordinates and there organization
343
The company officer has also adhere two “” that motivate subordinates to do the same E, LB
Standard of ethics morals and legal behavior
344
Key elements of a successful company officer supervisors style
345
Company officers have a responsibility to report allegations of unlawful”” 
Discrimination, harassment, workplace violence and other illegal or destructive behaviors of the chain of command or directly to human resources if applicable
346
Commanding officers must communicate instructions clearly and concisely and emergency’s because
There may be a little or no time for subordinates to ask questions
347
Three ways to involve employees in this process oh establishing objectives
Require the employee to accomplish a specific task, delegate tasks and use Democratic leader ship principles
348
Options for awarding and incentives include
349
What is A process of giving motivational direction positive reinforcement and constructive feedback to employees in order to maintain and improve their performance
Coaching
350
Effective feedback needs to be””4x
H, I , D , Freq
Honest, immediate , direct and frequent
351
As a coach a company officer teachers and direct subordinates through Enco/ Adv
Encouragement and advice
352
And effective coach helps it’s subordinate and establish a G, How it’s. R and provide suggested when R..
A goal determine how it reached and provide suggestions when they are requested
353
Counseling assist and identifying in resolving what Per, Beh or CarPro problems that affect performance
Personal, behavioral or career problems that are affecting an individual performance
354
Mentoring includes
355
Mentoring when mandatory May cause ?
resen, Redp
resentment and reduce participation
356
Value each team member for his and her
E, B I ,K ,S
Experience, background, intelligence, knowledge and skills
357
Promoted environment of Mr
Mutual respect
358
Tips for dealing with diversity in the workplace
359
What are the minimum standards that guide our behaviors Miss ,Cvalue , Rul ,Reg
Missions, core values rules and regulations
360
Company office must consider the “” of there personal above all else 
Safety health and well-being
361
Company officers must be familiar with local
Policies, practices, procedures, labor/management agreements and state/provisional and federal human resource laws
362
Company officers must ”” During all unit activities Sup,T, E , Dis
Supervise ,train ,evaluate and discipline employees
363
Company officers will have direct involvement with their assigned personal and should have knowledge of the following organizational policies
364
Initial impression and experience can affect the responders”” 
De, Mo, Re, also dep Rep/ab to re FF
Development, motivation and retention
Also it can affect department reputation and ability to recruit new firefighters
365
The new company member also learn duty and task required and performing non-emergency activities these may include
Apparatus cleaning, facility cleaning, standing radio watch, interaction with external customers, community risk reduction and community outreach activities
366
Most fire and emergency service organizations have Probationary period’s which can range from
6 to 18 months
367
During the probationary period first line supervisors provide guidance while “”new members performance against established standard policy procedure and practices
O, D, E
observing documenting and evaluating
368
New personnel should be briefed on organizations expectations such as
369
The company officer should help to create an environment that fosters
T, Com , Div
Teamwork, communication and diversity
370
Sexual-harassment can include
Sexual advances, request for sexual favors and other verbal or physical harassment of a sexual nature
371
Company officers Also interpret and apply leave and do the exchange of policies it’s important duties include
A or D : V, s, w, sh
Approving or denying vacation, sickleave, wellness leave and shift trades
372
Corrected Disciplinary action should be taken in a manner that is P/ l
Progressive and lawful
373
Examples of a sufficiently serious first offense
Batter , assault and gross negligence may result in termination
374
Preventative action: The following processes should be followed during a counseling session
Ensure U
Explain E
D in wri
Ensure the member understands both rules that was violated in the organizational necessity for the rule
Explain what is it expected of a member in the future and what might happen at the rules violated again and document in a written record
375
Use corrective action when a member
Repeats a violation for which preventative action was taken, commits a different violation or commits a serious violation
376
Corrective action differs from preventative action how
It’s always done in writing
377
Preventative action letter:This letter should include the following information
Description of what happened, description of what the member is doing that violates the organizational rules, review of organizational policies regarding possible consequence if the behavior continues and state been informed member than a copy of the letter was sent in the employees personal file
378
Punitive action gives the employee
Notice of possible sanction this is used when a member continues to exhibit inappropriate behavior
379
Punitive action;After meeting all mandatory procedural rules in employee protection requirements consider a range of possible sanctions
WRep, F, Sus,dem,Ter, pros
Formal writing reprimand, fine, suspension, demotion, termination and Prosecution
380
Company officer is most likely to use white out of the three progressive discipline
preventive
381
Potential issues that may be cited in a grievance include
D, S, work or conditions that vLaborA,
Demotion, suspension without pay, work assignments at violate the labor management agreement and conditions of work or employment that violate the labor management agreement
382
Practicing the following guidelines will help company officers Hoehn the verbal communication skills
Dpers, TRes,sRes,GainAcc/cla, SpeNeedofRec
Engage in duel perspective
Take responsibilities for personal feelings
Show respect for feelings and thoughts
Try to gain accuracy and clarity in speaking
Be aware of any special needs of the receiver
Avoid speaking or dressing a problem I’ll angry
383
Fear of public speaking can be over come through
Practice, public speaking, private or civic organizations, instructor training programs, good preparation and watching and analyzing TED talks
384
Effective oral communication skills are critical to
K, Ic, Kcrewa,Dskil, criti-Tr
knowledge, issuing commands, keeping the crews attention, describing skills and critiquing the training
385
Common technical writing practices requires that outlines the balance with a minimum of how many points under each heading
2
386
Balance in writing also applies to the use of what to organize ? B, N , L
Bullets, numbers and letters
387
The topic sentence may occur at the
Beginning middle or end of the paragraph
388
Some general excepted writing practice as it also assist in developing of a text include
389
When proofreading look for corrections were
Spelling, punctuation, grammar, neatness and consistent format
390
What could be a source of embarrassing and legal difficulties so caution should be taken with the text
memos
391
Follow these guidelines determine an edit appropriate content
392
Like memos emails may become part of what
Public record
393
Organizations may have email policies that include information on proper emailing etiquette , Enforcement, training and monitoring elements important reasons for an organization to have such policies include
Prof, Eff, L
Professionalism, efficiency and liability protection
394
To ensure that letter is properly reflect the image of the organization that the writer should
Proofread it review it for accuracy have a supervisor approval letter
395
Policy verse procedure
Policy defies what must be done
Procedures describe steps required to comply with the policy
396
I basic format policy and procedure documents generally contain the following
Pur,Sco,ConP,Pro,Pol,App
Purpose, scope, contact page, procedures and policies and appendix
397
Basic information to be found at the top of each page this is the reader navigating the documents includes
398
Organizations that distribute revision through email I need to establish a tracking method to ensure that all personal and sites have received
Read and understood Material
399
Common types of communication equipment the company offers are expected to operate may include
400
Common elements of radio system used in fire service B M P R
Bass radio, mobile radio, portable radio and repeater systems
401
Pagers are most often used to notify
Volunteer, paid on call an off duty career personal and step officers to respond to station or Emergencies
402
Each incident command function may require one or more radio frequency on large Incidence
403
what Wireless Telephone provide reliable communication that is free of the limitation ?
Satellite Telephone
404
Radio operated data base telecommunications center do you translate and dispatch info
Mobile data terminal
405
Has all the features mdt plus Keyboards that allow 2 way communicating 
Mobile data computer
406
Devices Commonly used To Dispatch closest available unit, track units and determine specific location 
GPS
407
A common confusion is the word tanker rather than
Water tender
408
The news, the public and the FCC can monitor all
Radio communications
409
Emergency responders much train with their radios as much as they train with their
SCBA, Rope systems, hoes systems and ladders
410
Every crewmember must be trained on the following topics regarding radio communication O, F, P, S, C/M
Radio operations, frequency assignments and usage, organizational radio procedures, radio safety and radio care and maintenance
411
One potential problem with the use of clear text is
Radio operators may ramble wihile transmitting
412
Direct order to provide extra information such as who is carrying out the task and
Why how when and where it must be done
413
Freedom of information act request
A petition to federal state or local agencies for access to records
414
Ancillary(necessary support) Services include
Safety inspections, teaching CPR and conducting car seat safety
415
Actively gathering information from customers is called
Survey
416
Demographics characteristics are
A,S,O,Fs,E,Gl,Ms
Age, sex, occupation, family size, education, geographical locations and marital status
417
A lack of understanding Creates a what mentality that separates people
Us-them
418
What determines if current policies are effective and inforcible or if the lack of POLICY has caused problems
policy analysis
419
Adding emergency incidents orders and directives are considered
Mandatory
420
When a company officer is “x3 ” it can influence the emotions and performance of all personnel
A, Un, E
Anxious , uneasy or extremely excited
421
Examples of personal qualifications can include but are not limited to
Medical certificate, vehicle and apparatus operation certificates and professional qualifications
422
Examples of unsafe task while driving truck include?
Driving over the speed limit, driving fast and bad conditions, no seatbelt, driving to close the vehicles, ignored traffic laws in like a vehicle maintenance
423
Examples of unsafe conditions may include regarding driving ?
Bad weather, pour out conditions, pedestrians in or near the road in traffic
424
What plan is the basics to all teaching
Lesson plans
425
Presentation, discussion, demonstration and practical training evolutions comprise most
Company level trainings
426
Simple evolutions include
427
Documents are written to
E, P, I Enl
Educate persuade, inform or enlighten
428
 Process of PROVIDING subordinates with think
Delegation of authority
429
performance needs to be standardize and consistent think
Transformational
430
process of giving motivational direction positive reinforcement think
Coaching
431
The chief is accountable to who for any decisions made
Adj/and public
432
Unity of command violations lead to confusion and frustration by who
Subordinates and supervisors
433
What can I help a supervisor defuse the situation quickly and effectively
Strong command presence
434
ONF PA 1021 defines level one officers as
Supervisors not managers
435
What is particularly important organizations that depend on volunteer
Retention
436
Avoid language that might be considered
Offensive gender bias, racist or stereotyped
437
Internal customer wants
438
Community diversity
439
Policy analysis is performed when changes are required to
Policy
440
Activity records are the buyers for planning in justifying what requests
Budget
441
Evaluation can help individuals to
442
Safety, health and wellness practices include
443
Following problems may be difficult to overcome regarding incident management
444
The term operational planning maybe use interchangeably with
Incident action plan
