ALL

Question 1

Basic beliefs, attitudes, values, behaviors, and customs shared and followed by members of a group, which give rise to the group’s sense of identity.

Answer 1

Culture

Question 2

Progression through a series of employment stages characterized by relatively unique issues, themes, and tasks.

Answer 2

Career development

Question 3

Preparing, implementing, and monitoring employees’ career paths, with a primary focus on the goals and needs of the organization.

Answer 3

Career management

Question 4

Actions and activities that individuals perform in order to give direction to their work lives.

Answer 4

Career planning

Question 5

Statement of an organization’s ability to meet its current and short-term obligations, showing incoming and outgoing cash and cash reserves in operations, investments, and financing.

Answer 5

Cash flow statement

Question 6

An organizational structure that leverages staff expertise in certain areas to improve the entire organization’s strategic performance.

Answer 6

Center of excellence (COE)

Question 7

Line of authority within an organization.

Answer 7

Chain of command

Question 8

Legal system based on written codes (laws, rules, or regulations).

Answer 8

Civil law

Question 9

First comprehensive U.S. law making it unlawful to discriminate on the basis of race, color, religion, sex, or national origin.

Answer 9

Civil Rights Act of 1964

Question 10

U.S. act that expands the possible damage awards available to victims of intentional discrimination to include compensatory and punitive damages; gives plaintiffs in cases of alleged discrimination the right to a jury trial.

Answer 10

Civil Rights Act of 1991

Question 11

Style of computing in which scalable IT-enabled capabilities are delivered as a service using Internet technologies.

Answer 11

Cloud computing

Question 12

Focused, interactive communication and guidance intended to develop and enhance on-the-job performance, knowledge, or behavior.

Answer 12

Coaching

Question 13

Principles that guide decision making and behavior in an organization.

Answer 13

Code of conduct

Question 14

Form of corporate governance that requires a typical management board and a supervisory board and that allows management and employees to participate in strategic decision making.

Answer 14

Codetermination

Question 15

Situation in which an organization shares responsibility and liability for their alternative workers with an alternative staffing supplier; also known as joint employment.

Answer 15

Co-employment

Question 16

Process by which management and union representatives negotiate the employment conditions for a particular bargaining unit for a designated period of time

Answer 16

Collective bargaining

Question 17

Legal system in which each case is considered in terms of how it relates to legal decisions that have already been made; evolves through judicial decisions over time.

Answer 17

Common law

Question 18

Concept that jobs filled primarily by women that require skills, effort, responsibility, and working conditions comparable to similar jobs filled primarily by men should have the same classifications and salaries.

Answer 18

Comparable worth

Question 19

Pay rate divided by the midpoint of the pay range.

Answer 19

Compa-ratio

Question 20

All financial returns (beyond any tangible benefits payments or services), including salary and allowances.

Answer 20

Compensation

Question 21

Short but broad statement documenting an organization’s guiding principles and core values about employee compensation.

Answer 21

Compensation philosophy

Question 22

Clusters of highly interrelated attributes, including knowledge, skills, and abilities (KSAs), that give rise to the behaviors needed to perform a given job effectively.

Answer 22

Competencies

Question 23

State of being in accordance with all national, federal, regional, and/or local laws, regulations, and/or other government authority requirements applicable to the places in which an organization operates.

Answer 23

Compliance

Question 24

Method of nonbinding dispute resolution by which a neutral third party tries to help disputing parties reach a mutually agreeable decision; also called mediation

Answer 24

Conciliation

Question 25

Treatment of personal information that has been disclosed to another person or organization.

Answer 25

Confidentiality

Question 26

Situation in which a person or organization may benefit from undue influence due to involvement in outside activities, relationships, or investments that conflict with or have an impact on the employment relationship or its outcomes.

Answer 26

Conflict of interest

Question 27

U.S. act that provides individuals and dependents who may lose health-care coverage with opportunity to pay to continue coverage.

Answer 27

Consolidated Omnibus Budget Reconciliation Act (COBRA)

Question 28

Form of corrective discipline that implements increasingly severe penalties for employees.

Answer 28

Constructive discipline

Question 29

Protocol that an organization implements when an identified risk event occurs.

Answer 29

Contingency plan

Question 30

Varying ways an organization can create value, looking beyond traditional profit measures of revenue and expenses; includes such areas as philanthropy, volunteerism, corporate-sponsored community programs, social change, sustainability, corporate governance, employee rights, and workplace safety.

Answer 30

Corporate social responsibility (CSR)

Question 31

Arrangement in which an enterprise and a vendor share different tasks within a larger complex, often strategic responsibility.

Answer 31

Cosourcing

Question 32

Pay adjustment given to eligible employees regardless of performance or organizational profitability; usually linked to inflation.

Answer 32

Cost-of-living adjustment (COLA)

Question 33

Defensive behavior that occurs when an organization recruits a diverse workforce but, consciously or otherwise, promotes assimilation rather than inclusion.

Answer 33

Covering

Question 34

Capacity to recognize, interpret, and behaviorally adapt to multicultural situations and contexts.

Answer 34

Cultural intelligence

Question 35

Performance management tool that depicts an organization's overall performance, as measured against goals, lagging indicators, and leading indicators.

Answer 35

Balanced scorecard

Question 36

Statement of an organization's financial position at a specific point in time, showing assets, liabilities, and shareholder equity.

Answer 36

Balance sheet

Question 37

Process by which an organization identifies performance gaps and sets goals for performance improvement by comparing its data, performance levels, and/or processes against those of other organizations.

Answer 37

Benchmarking

Question 38

Mandatory or voluntary payments or services provided to employees, typically covering retirement, health care, sick pay/disability, life insurance, and paid time off.

Answer 38

Benefits

Question 39

Proposal presented to a legislative body for possible enactment as a statute.

Answer 39

Bill

Question 40

Planned approach to learning that includes a combination of instructor-led training, self-directed study, and/or on-the-job training.

Answer 40

Blended learning

Question 41

Factor (such as religion, gender, national origin, etc.) that is reasonably necessary, in the normal operations of an organization, to carry out a particular job function.

Answer 41

Bona fide occupational qualification (BFOQ)

Question 42

Exchange of anything of value to gain greater influence or preference.

Answer 42

Bribery

Question 43

Combining several salary grades or job classifications with narrow pay ranges into one band with a wider salary spread.

Answer 43

Broadbanding

Question 44

U.S. court ruling that distinguished between supervisor harassment that results in tangible employment action and supervisor harassment that does not.

Answer 44

Burlington Industries, Inc. v. Ellerth

Question 45

Presentation to management that establishes that a specific problem exists and argues for a proposed solution.

Answer 45

Business case

Question 46

Ability to use information to gain a deeper understanding of an organization and make sound business decisions.

Answer 46

Business intelligence

Question 47

Money an organization owes its vendors and suppliers.

Answer 47

Accounts payable

Question 48

Money an organization's customers owe the organization.

Answer 48

Accounts receivable

Question 49

Communication technique to increase the engagement between communicators and their audiences. It involves two-way communication and attention to nonverbal signs that indicate interest and reactions to the message and speaker.

Answer 49

Active listening

Question 50

Amendments to U.S. Americans with Disabilities Act covering the definition of individuals regarded as having a disability, mitigating measures, and other rules to guide the analysis of what constitutes a disability.

Answer 50

ADA Amendments Act (ADAAA)

Question 51

Instructional systems design framework consisting of five steps that guide the design and development of learning programs.

Answer 51

ADDIE model

Question 52

Type of discrimination that results when a policy that appears to be neutral has a discriminatory effect; also known as disparate impact.

Answer 52

Adverse impact

Question 53

Data-sorting technique in which a group categorizes and subcategorizes data until relationships are clearly drawn.

Answer 53

Affinity diagramming

Question 54

U.S. act that prohibits discrimination in the workplace on the basis of age.

Answer 54

Age Discrimination in Employment Act (ADEA)

Question 55

Umbrella term for the various approaches and techniques, other than litigation, that can be used to resolve a dispute.

Answer 55

Alternative dispute resolution (ADR)

Question 56

Modification of the U.S. Constitution or a U.S. law.

Answer 56

Amendment

Question 57

U.S. act that prohibits discrimination against a qualified individual with a disability because of his/her disability.

Answer 57

Americans with Disabilities Act (ADA)

Question 58

Expected monetary loss for an asset due to a risk over a one-year period; calculated by multiplying single loss expectancy by annualized rate of occurrence.

Answer 58

Annualized loss expectancy (ALE)

Question 59

Software application that automates organizations' management of the recruiting process (such as accepting application materials, screening applicants, etc.).

Answer 59

Applicant tracking system (ATS)

Question 60

Related to technical skills training; often a partnership between employers and unions.

Answer 60

Apprenticeship

Question 61

Method of dispute resolution by which disputing parties agree to be bound by the decision of one or more impartial persons to whom they submit their dispute for final determination.

Answer 61

Arbitration

Question 62

Ability of a computer to imitate human thought and behavior.

Answer 62

Artificial intelligence (AI)

Question 63

Assessment tools that provide candidates a wide range of leadership situations and problem-solving exercises.

Answer 63

Assessment centers

Question 64

Financial, physical, and sometimes intangible properties an organization owns.

Answer 64

Assets

Question 65

Employees who work outside their home countries.

Answer 65

Assignees

Question 66

People who learn best by relying on their sense of hearing.

Answer 66

Auditory learners