All Lectures

Question 1

What is communication?

Answer 1

• the act or process of giving or exchanging of information, signals, or messages
• by talk, gestures or writing
• in the act of communication, we make opinions, feelings and information known or understood by others through speech, writing or bodily movement

Question 2

How can we improve our communication?

Answer 2

• Realizing that we have filters and that we are not always receiving the messages that are sent
• focussing on active listening instead of being busy in sending out our message

Question 3

Why do we communicate?

Answer 3

• to initiate some action
• to impart information
• to establish, acknowledge or maintain link or relations with other people

Question 4

What is the purpose of small talk?

Answer 4

• to build working relationships quickly
• to make people feel comfortable
• to connect people
• to get/give information

Question 5

When small talk?

Answer 5

• a new situation
• when it is someone you dont know
• if you want to network

Question 6

Networking tips

Answer 6

• focus on giving vs getting
• be present
• listen more than you talk
• think long term vs short term
• be honest

Question 7

Poor communication

Answer 7

• almost all problems in the field of communications are misunderstandings
• ego in the communication
• lack of refelection

Question 8

Active listening is key to learning effective communication

Answer 8

Question 9

Solution - poor communication

Answer 9

• aim to understand the other first
• diagnose before prescribing

the essence of communication is to work within the frame of reference of the other person

Question 10

Presentation - good points

Answer 10

• grabs the audiences attention is engaging
• high upper level movement
• asking the audience question
• voice modulation
• use of enthusiastic emotions
• full use of the stage
• well prepared/ rehearsed

Question 11

Presentation - bad points

Answer 11

• hands in pocket
• hands behind body
• crossed arms
• no content

Question 12

Strategies to be a better speaker

Answer 12

• plan appropriately
• practice
• engage with your audience
• pay attention to body language
• think and speak positively
• cope with your nerves
• watch recordings of your or of other speakers

Question 13

Presentation - Structure

Answer 13

• a powerful way to remember your presentation
• ensures that your audience retains what you say
• choose a meaningful structure

Question 14

How to create safety and credibility?

Answer 14

• dont threaten your listeners
• show respect for your listeners
• mention your contacts

Speakers who generate more credibility generally:
- Articulate clearly
- Seem confident and polite

Speakers who generate less credibility generally:
- are hesitant
- impolite
- seen as lacking confidence

Question 15

What helps effective Meetings?

Answer 15

• Meetings should be short - if longer inculde breaks
• punctuality
• proper tools
• good atmosphere
• good communication/ language skills

Question 16

What hinders effective meetings?

Answer 16

• coming in late
• destructive behaviour
• wrong people invited to the meeting
• distracting behaviour - smart phone
• talking too fast
• interrupting
• endless discussion
• getting off topic

Question 17

tips for effective meetings

Answer 17

• have a goal
• set up an agenda
• assign tasks to be done with timelines and name who will do the task
• ask what could be done better the next time
• ask if there is anything which needs to be covered

Question 18

3 Stages for effective Meetings

Answer 18

Question 19

What is an agenda and also why?

Answer 19

• provides an outline for the meeting
• can be used as a checklist to ensure that all information is covered
• lets participants know what will be discussed ahead of the meeting
• gives participants an oppurtunity to come to the meetings prepared

Question 20

How to create an effective Agenda?

Answer 20

Approach: Once all of the agenda requests have been submitted to
you, summarize them in a table format with the headings:

• ensure that each agenda item is directly related to the goals of
  this particular meeting
• be realistic in the amount of time you allocate to each
  presenter

Delivery:
- Send the agenda to all the meeting participants at least the
day before the/ week before the meeting with a reminder of
the meeting goals, location, time and duration
- The most important part of creating an effective agenda is
to follow it during the meeting

Question 21

Agenda - Example

Answer 21

Question 22

Agenda - Example - Minutes of the meeting 1.0

Answer 22

Question 23

Agenda - Example - Minutes of the meeting 2.0

Answer 23

KOMMT NOCH EIN BILD!

Question 24

Types of meeting goals

Answer 24

Question 25

Language of meetings - asking for opinions

Answer 25

Question 26

Language of meetings - giving opinons

Answer 26

Question 27

Language of meetings - agreeing

Answer 27

Question 28

Language of meetings - disagreeing

Answer 28

Question 29

Language of meetings - never say - instead say

Answer 29

Question 30

When to telephone?

Answer 30

- your message is complex - a personal touch would be helpful - you need instant feedback

Question 31

Common telephone problmes

Answer 31

- no gestures and facial expressions to help communication - accents can seem exaggerated over the phone

Question 32

Tips for telephoning effectively

Answer 32

- if you get an incomming call, answer promptly - smile - the callers Name - use minimal encouragers - practice spelling

Question 33

When starting the call:

Answer 33

- prepare all necessary documentation - begin with his/ her name - name the organization and your name - mention what you do and why you are calling

Question 34

Punctuation Marks, Signs and Special Characters

Answer 34

Question 35

Punctuation Marks, Signs and Special Characters 2.0

Answer 35

Question 36

Common graphs and charts

Answer 36

- line graph - bar graph - flow chart - pie chart - table - diagramm - orgranizational chart

Question 37

Presenting a graph

Answer 37