All wrong answers

Question 1

Which objects can be used to create Campaign Members? 3
Opportunities
Leads
Contacts
Accounts
Users

Answer 1

Leads, Contacts, Accounts

Question 2

Email alert from a workflow rule whenever an opportunity with an amount that is greater than 1Mio is lost. What evaluation citeria is used in the workflow rule? 1
When a record is created
When a record is created and every tim it is edited
When a record is created and any thime its edited to subsequently meet criteria
When record is edited and any time its edited to subsequently meet criteria

Answer 2

When a record is created and any time it’s edited to subsequently meet criteria

Question 3

How long does a deleted record stay in the recycle bin? 3
15 Days
Until Bin reaches certain size
Until Bin is emptied using the user interface
30 Days
Forever

Answer 3

15 day, until bin reaches certain size, until bin is emptied using the user interface

Question 4

What does a record type allow a Admin to define? 3
Picklist values
Page Layouts
Profiles
Approval processes
Paths

Answer 4

Picklist values, Page layouts, Paths

Question 5

Which are Case management features? 2
Case Escalation rules
Case Spam Deletion rules
Case Auto Rejection rules
Case Email Creation rules
Accept Case Button

Answer 5

Case Escalation rules, Accept Case button

Question 6

What can Admin do so that the columns in the recently viewed list view matches those fount in the all items list view? 1
Modify the page layout of the object
Modify the recent view layout of the object
Modify the search layout of the object
Modify the list view layout of the object

Answer 6

Modify the search layout of the object

Question 7

How to see how many detail objects a Master-Detail relations has? 1
Create a count type roll-up summary field on the Master record
Create a sum type roll-up summary field on the Master record
Create a cross-object formula field on the Master
Create a trigger on the Master object to update field

Answer 7

count type roll-up summary field on master record

Question 8

What does the campaign influence feature allow? 2
Associate one primary campaign that has influenced the opportunity
Add multiple campaigns that have influenced an opportunity to an opportunity related list
Automatically associate active campaigns with related opportunities
Indicate whether a campaign has been influenced by an opportunity

Answer 8

Associate one primary campaign that has influenced the opportunity
Add multiple campaigns that have influenced an opportunity to an opportunity related list

Question 9

She wants to be able to immediately see the high-level overview of three specific metrics when she views the report in the SF mobile app. What feature can help achieve this request? 1
Report Highlights
Conditional formatting
Featured Data
Data Priorities

Answer 9

Report Highlights

Question 10

Where in an org could Admin see how many remaining SF-licenses are available? 2
Company Information page
System Overview page
Manage Users > Licenses
Limits > Licenses

Answer 10

Company Information page
System Overview page

Question 11

Accounts, Contacts and Leads not up to date. Validate and update the data with the latest information. What should Admin use to resolve this issue? 1
The Salesforce Administrator should find the latest information of every record and update it.
The Salesforce Administrator should use Data Loader to validate the information of each record.
The Salesforce Administrator should validate the information with a third-party solution from AppExchange like D&B Optimizer and update every Lead, Account, Contact record with that information.
This is a cumbersome task and the Salesforce Administrator cannot do anything about it.

Answer 11

The Salesforce Administrator should validate the information with a third-party solution from AppExchange like D&B Optimizer and update every Lead, Account, Contact record with that information.

Question 12

They need to differentiate between the two with different record types and support processes depending on whether the problem is hardware or software-related. Which of the following statemens is correct? 1
At least one Case record type must exist before a support process can be created
At least one support process must exist before a case record type can be created
New case Statuses can be created as part of creating a Support process
In order to be associated with a Support Process, Case Stages must first be defined

Answer 12

At least one support process must exist before a case record type can be created

Question 13

Admin would like a backup of Account, Contact and Opportunity to be automatically run and stored on a local Windows-based company Server each week. What is the best way to accomplish this? 1
Use the Salesforce Data Export service
Use the command-line interface of Data Loader and schedule a weekly job in the local server
Use the Data Export wizard and schedule a weekly run
Write custom program that accesses the salesforce API

Answer 13

Use the command-line interface of Data Loader and schedule a weekly job in the local server

Question 14

Admin set up a case assignment rule with two criteria. What happens if a case does not meet either of the assignment rule criteria? 1
The case is assigned to the default case owner
The case is assigned to the admin
The case is not assigned an owner
The case is assigned to the automation user

Answer 14

The case is assigned to the default case owner

Question 15

Admin is considering enabling push notifications. What is true regarding push notifications for SF mobile app? 3
User solely control whether to enable push notifications from the Salesforce mobile app
Push notifications cam ne sent for approval requests
Push notifications can be sent when a task is assigned to a user
Push notifications can be sent for Chatter group mentions
Sensitive Information will always be removed from push notification text

Answer 15

Push notifications cam ne sent for approval requests
Push notifications can be sent when a task is assigned to a user
Push notifications can be sent for Chatter group mentions

Question 16

Which of the following are report formats supported by SF? 3
Joined
Custom
Tabular
Matrix
Standard

Answer 16

Joined, Tabular, Matrix

Question 17

Make items from their case feed visible to customers. Aside from requesting for the feature from SF, what permissions should the SF-Admin grant the users to make this possible? 2
Edit My Own Post
Modify All Data
Edit Posts on Records I Own
Can Approve Feed Post and Comment

Answer 17

Edit My Own Posts
Edit Posts on Records I Own

Question 18

A custom HR app has been created in Salesforce. Te sales team should not have access to the HR app and tabs created for it. Which security control measures should the Admin use? 2
The “Visible” checkbox should be unchecked for the HR app in the sales team profile
The sales team profile should nit have object-level and field-level access for the objects in the HR app
The sharing settings for the objects in the HR app should be set to private for the sales team profile
The HR app should be set to “hidden” for the sales team profile

Answer 18

The “Visible” checkbox should be unchecked for the HR app in the sales team profile
The sales team profile should nit have object-level and field-level access for the objects in the HR app

Question 19

Which of the following are features of the Opportunity workspace? 3
View the Sales path for the Opportunity
Update The Opportunity Amount and Close Date
Send email related to the Opportunity
Create a unique set of sales stages for each Opportunity
Use the “Activity History” related list in the Activity Timeline view

Answer 19

View the Sales path for the Opportunity
Update The Opportunity Amount and Close Date
Send email related to the Opportunity

Question 20

Manager needs to approve discounts greater than 25%. Discount must be approved by 2 managers. How can Admin meet this requirements? 1
Add the sales managers to a public group
Create tasks to submit approval requests
Approval process (Require unanimous approval)
Approval process (Based on the first response)

Answer 20

Approval process (Require unanimous approval)

Question 21

Which of the following capabilities are supported by a workflow rule? 2
Update a field to a new value using a formula
Create a new detail record related to a master record
Create an event and assign to a certain user
Update a field on the master record when a field on the detail record changes

Answer 21

Update a field to a new value using a formula
Update a field on the master record when a field on the detail record changes

Question 22

“Target close date” on Case record. Director would like the value of this field to be auto-populated based on the chosen record type when a case is created. Which of the following can be used to meet this requirements? 2
Use a dependent picklist
Create a validation rule
Define a default value using a formula that calculates the default traget close date based on the record type
Create a flow that sets the target close date using an update record element

Answer 22

Define a default value using a formula that calculates the default traget close date based on the record type
Create a flow that sets the target close date using an update record element

Question 23

What is true about deleting custom fields? 2
Custom fields cannot be deleted, they can only be deactivated
Custom fields cannot be deleted if there are any references to them
If a custom field has been deleted, the field, its data and the field history can be restored within a limited time
If a custom field has been deleted, the field and data can be restored but not field history

Answer 23

Custom fields cannot be deleted if there are any references to them
If a custom field has been deleted, the field, its data and the field history can be restored within a limited time

Question 24

Before Opportunity is closed, the Close Reason field must be populated. How can this be accomplished? 2
Make the Close Reason field required on the Opportunity Objects
Create a validation rule that references the Stage and Close Reason fields
Create a dependent picklist field based on the opportunity stage
Make the Close Reason field required on the Page layout

Answer 24

Create a validation rule that references the Stage and Close Reason fields
Create a dependent picklist field based on the opportunity stage

Question 25

Where can tasks be created in Lightning Expierience? 3 Global Actions Menu Record Pages Tasks tab Global Search Results Tasks Related List

Answer 25

Global Actions Menu Record Pages Tasks tab

Question 26

Which of the following are true regarding automated case actions in Salesforce? 2 When a case is escalated, the default case owner is listed in the Case History related list When a case is automatically assigned using a case assignment rule, the automated case user is listed in the "case history" related list When a case is created through Web-To-Case, the automated case user is listed in the "Case History" related list When a case is created through On Demand Email-to-Case, the default case owner is listed in the "Case History" related list

Answer 26

When a case is automatically assigned using a case assignment rule, the automated case user is listed in the "case history" related list When a case is created through Web-To-Case, the automated case user is listed in the "Case History" related list

Question 27

Which of the following capabilities should the training developer keep in mind while creating content about working with emails in Lightning Experience? 3 A Table can be added to the body, and its content can be styled using the email composers actions menu An email and its merge fields can be previewed before the email is sent to the customer When a user composes, replies, or forwards an email, its working draft is saved every few seconds A user can look up contact email addresses in To, CC and BCC fields and filter them using field values An images uploaded as a static resource can be inserted using an action

Answer 27

A Table can be added to the body, and its content can be styled using the email composers actions menu An email and its merge fields can be previewed before the email is sent to the customer When a user composes, replies, or forwards an email, its working draft is saved every few seconds

Question 28

They would like their support managers to approve emails. How would the achieve this? 3 Enable email approvals Create a send action Enable draft emails Assign the support manager to "Email approval" permission Create an approval process

Answer 28

Create a send action Enable draft emails Create an approval process

Question 29

Which of the following statements are true regarding the use of bulk macros? 2 Bulk macros can be run on multiple records of any standard or custom object Bulk macros can be run on records in multiple list views at the same time Bulk macros can update field values on multiple records Bulk macros can send emails to contacts on selected records

Answer 29

Bulk macros can update field values on multiple records Bulk macros can send emails to contacts on selected records

Question 30

The support director would like to allow support agents to automate the process of sending a reply to these customers using quick text. the agents use a service console app in Lighting Experience. What should be added to the Utility bar of the app to fulfill this requirements? 1 Chatter Publisher Macros Flow Omni-Channel

Answer 30

Macros

Question 31

Assign chat requests to the correct agent based on the customers langugage. Once the agent accepts the request, the related contact and case records must also open in new tabs. Which of the following can best address the requirements? 1 Queue-based routing Omni-channel flow Apex Class and Trigger Data Loader

Answer 31

Omni-channel Flow

Question 32

3 different support Teams. Ensure that support representatives can view and work on cases assigned to their team. Which solution should be recommended for this requirement? 1 Create different queues for teams Create list views and public groups for teams Customize existing list views and create queues for teams Create list views and queues for teams

Answer 32

Create different queues for teams

Question 33

What is true regarding the addition of a report chart to the Service console? 3 The source report must be a Summary or Matrix report The source report must contain a chart The report must be added to the service console page layout The report char must be added to the page layout of the object from which to display the chart The source report of the chart must always be a Joined report

Answer 33

The source report must be a Summary or Matrix report The source report must contain a chart The report char must be added to the page layout of the object from which to display the chart

Question 34

Agents complain that they find it difficult to find case record updates of one type, such as all the email messages and text posts. What should the Consultant recommend? 2 Ensure the feed filter is enabled Add the Chatter Feed component to the Case record page Configure the feed filter to display in the right column Assign the record page to the Service Console app and profile

Answer 34

Add the Chatter Feed component to the Case record page Assign the record page to the Service Console app and profile

Question 35

notifying the customer of when they can expect to receive a response based on their service level. How can this be configured? 1 Use multiple processes Use auto-response rules with multiple rule entries Use case assignment rules Create an Apex Trigger to send an email based on the customer support level

Answer 35

Use auto-response rules with multiple rule entries

Question 36

What would he have communicated regarding the impact of deleting cases? 1 All related events, tasks, case comments and attachments are deleted All related events, tasks, case comments, attachments and associated solutions are deleted Cases can never be deleted All related events, tasks, case comments, attachments, associated solutions, contacts and accounts are deleted

Answer 36

All related events, tasks, case comments and attachments are deleted

Question 37

Set case status to "on hold" and send an email to customer. Which is the quickest way to address this requirement? 1 Create a process with field update and email alert actions Use a prebuilt macro Create a new macro Use Lightning Sync

Answer 37

Use a prebuilt macro

Question 38

What are the benefits of using Open CTI for integrating the telephony system with salesforce? 3 Telephone numbers on records become clickable links for outbound calls Calls can be made or received from the Salesforce user interface using a customizable softphone Screen pops displays call information with the associated record during incoming calls CTI adapters installed on users machines can be used with Open CTI Implementation is cloud-based but allows the use of softphone only on the internet explorer and Chrome browsers

Answer 38

Telephone numbers on records become clickable links for outbound calls Calls can be made or received from the Salesforce user interface using a customizable softphone Screen pops displays call information with the associated record during incoming calls

Question 39

What situations can trigger an auto-response rule? 3 Email-To-Case submission SMS Case submission Customer Portal Case submission Web-To-Case submission Case Escalation

Answer 39

Email-To-Case submission Customer Portal Case submission Web-To-Case submission

Question 40

What is true regarding Web-To-Case? 2 The origin and status values can be selected in Web-To-Case settings Cases created from web-to-case are always assigned to a specific case owner Case creation will fail, if case validation rules fail when processing a Web-to-case submission Cases created from Web-to-case are linked to the relevant contact and account based on the customer email address

Answer 40

Case creation will fail, if case validation rules fail when processing a Web-to-case submission Cases created from Web-to-case are linked to the relevant contact and account based on the customer email address

Question 41

Which of the following are some of the best practices to be followed while configuring Web-to-Case to create an effective web support channel? 3 Create queues Disable reCaptcha verification Configure macros Create custom case fields Create a case assignment rule

Answer 41

Create queues Create custom case fields Create a case assignment rule

Question 42

Multiple contacts involved in a Case. How could these be shown in a case record? 1 Using Case Contact Relationships Using Case Contact Roles Adding multiple contact lookup fields to a case Multiple contacts cannot be assigned to a case

Answer 42

Using Case Contact Roles

Question 43

What is true regarding auto-response rules? 2 Multiple case auto-response rules can be active at the same time Different email templates can be used for different criteria Auto-response rules can create a task Auto-response rules apply to cases and leads

Answer 43

Auto-response rules apply to cases and leads Different email templates can be used for different criteria

Question 44

Which users can approve or reject email approval requests via email? 1 All active users Approvers specified in the approval process and all delegated approvers No users can approve or reject a request via email Approvers specified in the approval process only

Answer 44

Approvers specified in the approval process and all delegated approvers

Question 45

Based on the Salesforce Baseline Standard, which grade des 75% score correspondent to in salesforce? 1 Acceptable Good Fair Satisfactory

Answer 45

Good

Question 46

Training on Sales Path. What can be done to ensure that it does not display on the opportunity record page until sales representatives have been trained to utilize it? 3 Remove the component from the Opportunity page layout temporarily Record pages cannot be modified in Lightning Experience Modify the existing Opportunity record page and remove the Sales Path component Create a new Opportunity record page with the component but do not activate it yet Set the visibility settings of the component to hidden until the filter criteria are met

Answer 46

Modify the existing Opportunity record page and remove the Sales Path component Create a new Opportunity record page with the component but do not activate it yet Set the visibility settings of the component to hidden until the filter criteria are met

Question 47

Which statement regarding profiles and roles is correct? 1 A profile controls what records a user can see in the application A role determines what parts of the application the user can access The profile hierarchy determines record access in a read-only sharing model The role hierarchy determines record access in a private sharing model

Answer 47

The role hierarchy determines record access in a private sharing model

Question 48

create account quickly and auto-populate related fields. How can Admin meet this requirement? 1 Add macros to the utility bar and have Matt create macros that would automatically add new account records Enable Account Auto Create feature in the Account Settings in Setup Enable the Automated Account Fields feature to allow Matt to create account records quickly Deactivate the validation rules for the Account object

Answer 48

Enable the Automated Account Fields feature to allow Matt to create account records quickly

Question 49

SSo with Google, employees should be required to use MFA. Which of the following are valid considerations related to this use case? 2 MFA can be configured for users by setting the "Session Security Level Required at Login" in their profiles MFA should be in the high Assurance column on the "Session Settings" page in setup By default, MFA is enforced for users who log in through an authentication provider that supports SSO A managed package must be installed to set up MFA when Google is used as a third party authentication provider

Answer 49

MFA can be configured for users by setting the "Session Security Level Required at Login" in their profiles MFA should be in the high Assurance column on the "Session Settings" page in setup

Question 50

Which of the following can the sales rep add as "Attendee" on the Event page layout? 3 Campaign Members Leads Contacts Users Business Accounts

Answer 50

Leads Contacts Users

Question 51

Permissions for single session. How can Admin most efficiently address this requirement? 1 Create session-based permission sets and assign them to the managers Create a permission set group that contains the permission sets assign it to the managers and remove the assignments at the end of the predetermined session Create a session-based permission set group that contains the permission sets and assign them to the managers Create permission sets, assign them to the managers and remove the assignments at the end of the predetermined session

Answer 51

Create a session-based permission set group that contains the permission sets and assign them to the managers

Question 52

What is true regarding Path feature in Salesforce? 2 Path is available for Lightning Experience and the Salesforce mobile app Path can be used in a number of objects including leads, opportunities, quotes, contracts, orders and custom objects Only in Path can be defined for an object Only required fields can be defined for each step of the path

Answer 52

Path is available for Lightning Experience and the Salesforce mobile app Path can be used in a number of objects including leads, opportunities, quotes, contracts, orders and custom objects