Ao1 C1

Question 1

Workforce planning

Answer 1

Trying to predict the future demand for different types of employees and seeking to match this with supply
Or
Ensuring there will be the right number of workers with the right skills doing the right jobs at the right time at the right place

Question 2

Skills audit

Answer 2

Identifies skills and experience current workforce have

Question 3

Lean production

Answer 3

Refers to a range of operational practices designed to reduce waste maximise efficiency whilst improving quality

Question 4

Types of lean production

Answer 4

Kaizen jit cell production time based management

Question 5

Kaizen

Answer 5

Small but frequent improvements in every aspect of production process involving all employees to improve quality or efficiency. Employees must continually look to improve own performance

Question 6

Cell production

Answer 6

Flow production method where systems of machines along the production line are grouped together according to the families of parts produced

Question 7

Time based management

Answer 7

Management style that recognises the importance or home and seeks to reduce the level of unproductive time in an organisation

Question 8

Just in time

Answer 8

A stock ordering system that involves deliveries taking place just as stops are required and therefore eliminated altogether the storage of sticks

Question 9

Public sector

Answer 9

Owner and operated by the government
Is focused on the general purpose and provide f goods for citizens

Question 10

Private sector

Answer 10

A segment of the economy owner controlled manager by private individuals or enterprises focusing on profit

Question 11

Recruitment process

Answer 11

Process of brining new employees into the business

Question 12

Training

Answer 12

Providing workers with knowledge and skills which enable them to perform their jobs more effectively

Question 13

Induction training

Answer 13

The process of introducing a new employee to the workplace to help familiarise them with their working environment and make them feel more comfortable

Question 14

On the job training

Answer 14

Training that takes place in the workplace where the employee is shown or taught how to complete tasks by a more experienced worker

Question 15

Off the job training

Answer 15

Training that takes place outside of the workplace at an external organisation

Question 16

Apprenticeships

Answer 16

A form of training for young people whilst undertaking paid employment

Question 17

Mbo

Answer 17

Increase motivation by sharing overall business objectives between groups of employees so that everyone has departmental targets that will contribute to the overall success of the business

Question 18

Motivation

Answer 18

The will to work