AOS 2

Question 1

Employee

Answer 1

A person working for another person or a business for wages or a salary

Question 2

Motivation

Answer 2

The willingness of a person to expend energy and effort in doing a job or task

Question 3

Performance related pay

Answer 3

A financial reward to employees whose work has reached or exceeded a set standard

Question 4

Career Advancement

Answer 4

The opportunity to advance to a better job

Question 5

Investment in Training

Answer 5

Improving the skills of employees

Question 6

Support and sanction

Answer 6

The positive and negative ways in which an employer can relate to employees. Sanction is a form of punishment

Question 7

Motivation strategies

Answer 7

A business may use financial or non-financial strategies to motivate employees

Question 8

Training options

Answer 8

The process of teaching staff how to do their job more efficiently and effectively by boosting their skills and knowledge through on-the-job or off-the-job options.

Question 9

Performance management strategies

Answer 9

The actions taken to improve both business and individual employee performance by relating the business objectives with the employee objectives.

Question 10

Management of objectives

Answer 10

A process of setting goals, using SMART principle, which relate to an employees key areas of responsibility. It creates a sense of direction and provides a measure for assessing the work performance of the employee.

Question 11

Appraisals

Answer 11

Any method of evaluating the performance of an employee against pre-set targets

Question 12

Self-Evaluation

Answer 12

An employee self-assess both their performance related to their predetermined objectives and their contribution to their business team or unit.

Question 13

Employee observation

Answer 13

Seeking a variety of opinions on the performance of employees, gathering feedback from a range of people.

Question 14

Termination

Answer 14

The ending of the employment of an employee

Question 15

Retirement

Answer 15

Occurs when an employee decides to give up full-time or part-time work and no longer be a part of the labour force

Question 16

Redundancy

Answer 16

Occurs when a persons job no longer exists, usually due to the technological changes, a business restructure or a merger or acquisition

Question 17

Resignation

Answer 17

Voluntary termination that occurs when an employee leaves the workplace, usually to go to another job

Question 18

Dismissal

Answer 18

The termination of an employment contract due to incompetence or indisciplined

Question 19

Entitlement

Answer 19

The legal rights of employees and the obligations of employers when the employment relationship ends

Question 20

Transition issues

Answer 20

Services offered to transition employees to their next opportunity, whether that be to unpaid work (retirement) or due to redundancy

Question 21

Human Resources Managers

Answer 21

Managing a wide range of responsibilities relating to the human (employee) function within a business in order to increase the efficiency of both employees and the business

Question 22

Employer association

Answer 22

Provide a range of adobe to employees and represent their interests on the employee relation issues

Question 23

Unions

Answer 23

A group of employees combining to protect common interests in matters relating to their employment

Question 24

Fair Work Commission

Answer 24

Australia’s national workplace relations tribunal. It’s role is to assist employees and employers to maintain fair and productive workplaces. The FWC is an independent body that operates under the Fair Work Act 2009

Question 25

Awards

Answer 25

A legally binding agreement that sets out minimum wages and conditions for a group of employees

Question 26

Wages

Answer 26

The monetary reward for labour, paid on a weekly basis, calculated by multiplying the hourly rate by the number of hours worked

Question 27

Conditions of Work

Answer 27

Wages and conditions are set out in the Fair Work Act 2009 which are set out in the National Employment Standards

Question 28

Dispute

Answer 28

Industrial disagreement between employees and employers

Question 29

Grievance Procedures

Answer 29

Provides an orderly system whereby the employee and employer can resolve matters relating to complaints about wages, hours, working conditions or disciplinary action

Question 30

Mediation

Answer 30

The confidential discussion of issues in a non-threatening environment, in the presence of a neutral, objective third party. Many businesses now specify mediation as a first step in their dispute resolution or grievance procedures

Question 31

Arbitration

Answer 31

A method of industrial dispute resolution where an independent third party listens to both sides of the agreement, then makes a decision based on the arguments, which is legally binding on both parties

Question 32

Workplace Relations

Answer 32

Historically referred to as industrial relations, workplace relations is concerned with the contractual, emotional, physical and practical relationship between employer and employee

Question 33

Market Share

Answer 33

The proportion of total sales in a given market or industry that is controlled or held by a business, calculated for a specific period of time

Question 34

Human Resource Management

Answer 34

The management of a wide range of responsibilities relating to the human (employees) function within a business in order to increase the efficiency of both employees and the business

Question 35

Development

Answer 35

The process designed to build up skills necessary for future work activities and responsibilities

Question 36

Hierarchy of Needs

Answer 36

Abraham Maslow representation of human needs in the form of a pyramid or hierarchy

Question 37

SMART Goals

Answer 37

Objectives or goals which are specific, measurable, attainable/ achievable, relevant or realistic and timely or time-bound

Question 38

Bonus

Answer 38

A one-off payment given to a particular employee or group of employees as a reward for meeting particular target, or for some other special effort

Question 39

Commission

Answer 39

An amount paid for accomplishing a sale, paid to the salesperson who accomplished the sale, and usually calculated as a fixed percentage of the sale price

Question 40

Gainsharing

Answer 40

A method of rewarding employees for making suggestions that improve productivity in a business. The savings achieved from gear improvements are distributed to the employees

Question 41

Productivity

Answer 41

A ratio of the output of goods and services to the inputs used to achieve that output

Question 42

Learning organisation

Answer 42

Monitors and interprets its environment, seeking to improve its understanding of the interrelationship between its actions and its environment

Question 43

Performance Feedback

Answer 43

The information provided to an employee after a performance appraisal

Question 44

Conflict

Answer 44

Disputes, disagreements or dissatisfaction between individuals and/or groups

Question 45

Strike

Answer 45

Occurs when employees withdraw their labour for a period of time in pursuit of improvements in their employment conditions

Question 46

Protected industrial action

Answer 46

Action taken by either party to a dispute that has been approved by the Fair Work Commission

Question 47

Unprotected Industrial Action

Answer 47

Action that has not been approved by the Fair Work Commission