AOS1 Large Scale Organisations

Question 0

LSO Characteristics

Answer 0

> 200 employees
Size of revenue
Total of its assets ( value on share market )
Large % of market share
Multiple locations: factories, diff countries

Question 1

Organisation

Answer 1

A formal or structured arrangement where 2 or more people work together to accomplish a specific purpose/goal.

Question 2

Multinational corporation

Answer 2

Owned and based in one country and operates in many countries throughout the world eg. Shell

Question 3

Operations manager

Answer 3

Oversees transfer of inputs( equipment, material, time) into G&S.

Question 4

Finance manager

Answer 4

Makes decisions regarding Capitol and ongoing finances.

Question 5

HR Manager

Answer 5

Manages employees

Question 6

Marketing manager

Answer 6

Involved in promotion of G&S

Question 7

Research and development manager

Answer 7

Planning of new technology processes etc.

Question 8

Levels of management

Answer 8

1. Senior
2. Middle
3. Front-line

Question 9

Public sector

Answer 9

Government departments and GBE’s

Question 10

Private sector

Answer 10

Private, public and NFP organisations

Question 11

Government department

Answer 11

Provide services.

Revenue comes from govt. revenue (mostly taxes)

Question 12

GBE- government business enterprise

Answer 12

Provide and service and make a profit.
Often self funded but owned by government.
Revenue comes mainly from customers who pay for service.
Eg. Qantas

Question 13

Private company

Answer 13

Provide G&S in pursuit of a profit.
Up to 50 shareholders
NOT listed on ASX.
Income from sales of G&S

Question 14

Public company

Answer 14

To provide G&S in pursuit of a profit.
50 shareholders or more
Listed on ASX
Income from sales of G&S

Question 15

NFP organisation

Answer 15

Provides G&S/ funds for social problems/ benefit community

Funds used to support cause

Question 16

Public-private partnership

Answer 16

Work together to achieve a project
Govt. has to borrow less for infrastructure projects
Corporations offered major inducements from govt.

Question 17

Vision statement

Answer 17

Outlines aspirations of company

Question 18

Mission statement

Answer 18

Global statement expressing the purpose for organisation existence.

Question 19

Organisational objectives

Answer 19

Top level/long term planning eg. Change of economy/laws
Dept. - medium term objectives, targets set and carried out at department level
Operational- short term, day to day

Question 20

Economies of scale (positive)

Answer 20

Can produce at a cheaper cost b/c they buy so much

Question 21

Provide employment ( positive )

Answer 21

Within org and G&S as inputs in production services.

Question 22

Contribute to GDP (positive )

Answer 22

Avoid downturn in the economic cycle

Question 23

Provide taxation revenue ( positive )

Answer 23

Pay tax to govt. for spending

Question 24

Earn export income ( positive )

Answer 24

Generates income via exports b/c we are paid for what we send overseas. Eg. Meat. Increases value of AUD

Question 25

Balance of payments ( positive )

Answer 25

Account of international transactions. Responsible for much of the exporting of G&S

Question 26

Contribute to research and development ( positive )

Answer 26

Need R&D to develop best international practice. Develop Aus industrial base.

Question 27

Contribute to infrastructure growth ( positive )

Answer 27

Transport, communication etc.

Question 28

Downsizing ( negative )

Answer 28

Laying off workers attempting to reduce costs, casualisation also occurs

Question 29

Outsourcing ( negative )

Answer 29

Moving production overseas

Question 30

Damage to environment

Answer 30

Pollution eg. Agriculture, manufacturing contribute to greenhouse gases.

Question 31

Current account deficit

Answer 31

Inbalance b/w coming in and going out.

Question 32

Internal environment

Answer 32

Factors that managers of an organisation have a great degree of control over. Includes employees, management style, board of management, corporate culture, company policy.

Question 33

Operating environment

Answer 33

The groups without whom the organisation could not operate, or those who must be considered before decisions are made. Includes customers, lobby groups, competitors, and suppliers + creditors

Question 34

Macro environment

Answer 34

LSO has no control over but elements of environment can influence decisions made by management of organisation. PELTS

Question 35

Performance indicators

Answer 35

Criteria used to evaluate the success and achievements of an organisation.

Question 36

Efficiency

Answer 36

How well an organisation uses resources to achieve objectives.

Question 37

Effectiveness

Answer 37

How well an organisation has achieved it's objectives.

Question 38

Benchmarking

Answer 38

Set standards, a level an organisation must perform to. Not a PI but used to assess organisation by comparing to other companies.

Question 39

Social responsibility

Answer 39

Obligations a business has over above it's legal responsibilities to its wellbeing of Ees and customers, shareholders and the community as well as the environment.

Question 40

Ethical management

Answer 40

Process of abiding by moral standards and doing the 'right thing' in the interest of stakeholders.

Question 41

List of performance indicators

Answer 41

Net profit - diff bw revenue and expenses Number of sales- number of products sold % of market share - proportion of total market that a business has. Rate of productivity growth- organisation uses resources more efficiently. Customer satisfaction- degree to which an org performance meets customer expectations. Staff satisfaction- how satisfied staff are within an org. Level of staff turnover- no. of staff who leave the company Number of customer complaints Level of wastage- measured amount of waste created during production.