AOS2 B

Question 1

What is a management role?

Answer 1

The roles of management in each function (finance, human resources)

Question 2

Define planning

Answer 2

The process of establishing an organizations goals and how it intends to achieve them

Question 3

What are the levels of planning?

Answer 3

Strategic planning
Operational planning
Frontline planning

Question 4

What is the acronym for stages of planning?

Answer 4

Sodim

Question 5

What is SWOT analysis?

Answer 5

Strengths
Weaknesses
Opportunities
Threats

Question 6

Define leading

Answer 6

The process of directing and establishing tasks specific to the success of objectives

Question 6

What are the sources of leadership?

Answer 6

Legitimate power (voted in an PM)
Expert power (knowledge)
Reward power (ability to reward employees)
Cohesive power (ability to punish)
Referent power (liked and respected)

Question 7

Define controlling

Answer 7

Monitoring all management processes to ensure the success of objectives

Question 8

Define policy

Answer 8

A formal, written statement of processes and procedures, rules and regulations which embrace the strategic direction of the organization

Question 9

Different between policy and procedure

Answer 9

A series of steps taken to implement a policy

Question 10

State the three kinds of pressures with examples

Answer 10

External macro - social responsibility
External operation - trade unions
Internal - employees

Question 11

True or false

Does organisation allocate human resources?

Answer 11

True

Question 12

True or false

Does policy make productivity worse?

Answer 12

False

Question 13

List the 5 management styles

Answer 13

Autocratic
Persuasive 
Consultive
Participative
Laissez-faire

Question 14

List a key characteristic of autocratic

Answer 14

Control and Authority is centralized
Importance in achieving goals
Money is main motivator

Question 15

Give two examples of situational variables

Answer 15

Tasks to be completed
The managers personality and characteristics
Corporate culture in the organization

Question 16

List 5 management skills

Answer 16

Time management
Delegation
Stress management
Communication
Decision making and problem solving

Question 17

What is the acronym for sources of leadership

Answer 17

LERRC