AOS3 staffing a business Flashcards
(91 cards)
1
Q
areas of management … listed
A
- operations
- finances
- HR
- marketing
2
Q
staff
A
people who work for business in exchange for payment
3
Q
human resource managers
A
individuals who coordinate the relationship between employees and management within a business
4
Q
management strategies … listed
A
- clearly communicate goals
- motivating employees
- supporting employees
5
Q
underperforming staff
A
may complete work tasks incorrectly or poorly=business providing a low quality good or service
6
Q
high performing staff
A
complete work tasks at high standard=high quality goods or services
7
Q
business objectives … listed
A
- to make a profit
- to increase market share
- to meet shareholder expectations
- to fulfil a market need
- to fulfil a social need
8
Q
to make a profit
A
business needs to earn more revenue than its accumulated expenses
9
Q
to increase market share
A
increasing the total sales within its industry
10
Q
to meet shareholder expectations
A
business must generate consistent profit to return to shareholders
11
Q
to fulfil a market need
A
offering goods or services not currently available that meets the needs of customers
12
Q
to fulfil a social need
A
by business using their operations to benefit the community or the environment
13
Q
employees in differing businesses will pose different levels of importance on staff… listed
A
- formal qualifications
- technical skills
- experience
- knowledge
- ability to innovate
14
Q
staffing needs
A
requirements a business has for employees
15
Q
labour intensive businesses
A
businesses that use high level of employee involvement in production
16
Q
human resource planning
A
the process of identifying current and future employee needs
17
Q
the need for knowledge and skills in jobs … listed
A
- experience
- education
- qualification
18
Q
staffing ideas …. listed
A
- new employees=new perspective
- diverse workforce=employees from a wide variety of backgrounds
19
Q
types of technology utilised … listed
A
- software
- artificial intelligence
- robotics
20
Q
software
A
programs used in computers and other electronic devices
21
Q
examples of software … listed
A
- communication software
- mobile and computer applications
- accounting software
22
Q
communication software
A
used to exchange info and messages via internet
23
Q
mobile and computer applications
A
microsoft programs that’re constantly developing, making it easier for business to complete tasks which were once time consuming
24
Q
accounting software
A
assists business with their bookkeeping=easier to undertake recording and reporting
25
artificial intelligence
software thats able to mimic human behaviour
26
examples of ai ... listed
* chatbots
* facial recognition tech
* recruitment processes
27
robotics
programmable machines capable of performing specific tasks
28
examples of robotics ... listed
* drones
* self service checkout
29
job analysis
process of identifying the essential duties, responsibilites and tasks of a specific role
30
before job analysis is done, business must recognise ... listed
1. what positions need to be filled?
2. what activities are included in the role?
31
job description
summary of the duties, tasks and responsibilities of a role
32
job specifications
necessary skills, knowledge and qualifications of a role
33
job description characteristics ... listed
* job title
* job location
* job summary
* reporting to
* working conditions
* job duties
* machines to be used
* hazards
34
job specification characteristics ... listed
* qualification
* experience
* training
* skills
* responsibilites
* emotional characteristics
35
job design
process of organising several duties, tasks and responsibilities into one specific role
36
internal recruitment
process of filling job vacancies with existing staff at business
37
internal recruitment methods ... listed
* intranet
* word of mouth
38
intranet
private computer network used to share info within business
39
word of mouth
verbal communication of info between individuals
40
internal recruitment advantages ... listed
* business is already familiar with employee and their skills
* employees already entrenched in culture
41
internal recruitment disadvantages ... listed
* limited number of candidates to select from
* time has to be spent filling another position
42
external recruitment
process of filling job vacancies with individuals outside of business
43
methods of external recruitment ... listed
* websites
* online recruitment agencies
* social media
44
websites
collection of web pages and content published on web server with identifiable domain name
45
online recruitment agencies
business that works on behalf of employee to find suitable job candidates
46
social media
online platforms that can be used to connect with others and share content
47
external recruitment advantages ... listed
* business can advertise to large number of candidates
* external candidates more likely to have required skills for positions
48
external recruitment disadvantages ... listed
* candidate may not align with business culture
* advertising may be expensive
49
selection methods
when business owners are planning to staff business, employee selection is crucial process that ensures suitable individuals are chosen for the job
50
selection methods ... listed
* interviews
* psychological testing
* work testing
* online selection
51
interviews
meeting between employer and applicant to determine whether they have the necessary knowledge, skills and ideas to fulfil the position
52
interviews advantages ... listed
* can assess candidates ability to think under pressure
* candidates can assess their career goals and whether they align
53
interviews disadvantages ... listed
* some candidates may struggle in interview setting
* can be time consuming
54
psychological testing
scientific method of examining a job applicants behavioural style and reasoning skills
55
types of psychological testing ... listed
* aptitude test
* personality test
56
aptitude tests
assessments that measure individuals competency
57
personality test
assessments involving series of questions or tasks that describe individual's characteristic traits and behavioural style
58
psychological testing advantages ... listed
* biases and personal preferences avoided
* those with poor interview skills have chance to prove their worth
59
psychological testing disadvantages ... listed
* candidates may not provide honest responses
* test conditions may not suit candidates
60
work testing
process of administering practical or written assessments to determine the sustainability of job candidate for a position
61
work testing advantages ... listed
* candidates given opportunity to demonstrate skills
* multiple candidates can be assessed at once=saves time
62
work testing disadvantages ... listed
* may not be suitable for longer tasks
* some candidates may be nervous=not allowing them to perform at full ability
63
online selection
process of choosing an employee based on online forms completed by a job applicant
64
online selection advantages ... listed
* comparing candidates results made easy
* cost effective
65
online selection disadvantages ... listed
* process may be interrupted by technical difficulties
* candidates may not be honest
* candidates only able to complete with internet access
66
national employment standards (NES)
the minimum entitlements an employer owes its employers, set out by the fair work act 2009
67
awards
legal documents that outline the minimum wages and work conditions for particular business
68
agreements
legal documents that outline the minimum wages and conditions for a particular business
69
employer expectations
in recruiting new employees, employers don't only seek to hire staff who abide by the terms of their contract, but are also loyal to business
70
loyalty
employee is committed to supporting business to achieve its objectives
71
terms of notice
written communications that employee must provide to business within certain period of time of leaving
72
employee expectations
its important for employers to understand what employees expect from the business
73
conditions of employment
are what an employer has agreed to offer the employee in return for work they complete
74
remuneration
the money an employee receives from employer in exchange for the work they complete
could be a bonus or comissiion
75
bonus
one off payment for achieving set objective
76
commission
payment provided for selling good or service, usually paid as percentage of the price of the good or service
77
job security
the likelihood of an employee keeping their job
78
work life balance
the division of a persons time between demand of their job and personal life
79
employee induction
process of introducing a new employee to the business
80
methods of employee induction
the manner in which an employee induction takes place will differ depending on the business, the position and whether or not the employee is experienced
81
methods of employee induction ... listed
* E-leaning
* on-the-job training
* mentoring
* induction pack
* organising meeting with key staff members
82
e-learning
info delivered electronically via a computer or other digital device
83
on-the-job training
hands on method where employees develop where employees develop their knowledge and skills within their workplace
84
mentoring
involves a senior employee assisting new employee in developing their skills needed for the role
85
induction pack
a physical or electronic folder containing info for new employees
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organising meeting with key staff members
meeting with key staff members involves the new employee and other staff members coming together within the induction process
87
corporate social responsibility considerations for staffing
for businesses to demonstrate a commitment to social responsibility, factors beyond applicants qualifications must be considered
88
corporate social responsibility
the ethical conduct of a business beyond legal obligations, considering social, economical and environmental impacts
89
csr for establishing staff
businesses should seek to go above and beyond the legal requirements of the equal oppurtunity act and avoid bias on gender, age, ethnicity or sexual orientation
90
diversity considerations when recruiting and selecting staff ... listed
* establishing a gender balanced workplace
* hiring individuals with disabilities
* hiring members of disadvantaged groups
* providing staff with healthcare
91
