Appendix B - Careers in IT

Question 1

Which information technology job has the highest growth rate?
A) Information security analysts
B) Computer support specialists
C) Computer programmers
D) Database administrators

Answer 1

A) Information security analysts

Question 2

Which information technology job has the lowest predicted 10-year growth?
A) Computer programmer
B) Software developer
C) Computer support specialist
D) Computer network engineer

Answer 2

A) Computer programmer

Question 3

Which type of job involves little day-to-day supervision and requires a worker who is self-disciplined?
A) Project-based
B) Office-based
C) Home-based
D) Field-based

Answer 3

C) Home-based

Question 4

The \_\_\_\_\_\_\_\_ directs the development, implementation, and maintenance of information systems and its infrastructure.
A) chief operating officer (COO)
B) chief executive officer (CEO)
C) chief creative officer (CCO)
D) chief information officer (CIO)

Answer 4

D) chief information officer (CIO)

Question 5

\_\_\_\_\_\_\_\_ staff the phones, conduct Internet live chats, and respond to e-mail and solve customer or employee problems. 
A) Helpdesk analysts
B) Computer support technicians
C) Network administrators
D) Telecommunications technicians

Answer 5

A) Helpdesk analysts

Question 6

Which of the following professional organizations has a strong focus on programming and systems development?
A) Association for Computing Machinery (ACM)
B) Association for Information Systems (AIS)
C) Association of Information Technology Professionals (AITP)
D) Institute of Electrical and Electronics Engineers (IEEE)

Answer 6

A) Association for Computing Machinery (ACM)

Question 7

A Baltimore business that once used in-house employees but now has those services done by a Hong Kong company is engaging in ________.
Answer: offshoring

Answer 7

offshoring

Question 8

The percentage of this demographic group in the IT workforce is only 26%.

Answer 8

women

Question 9

If you travel from place to place as needed and perform short-term jobs at each site, your job is ________-based.

Answer 9

field

Question 10

Game development jobs typically are divided into two paths: designers and ________.

Answer 10

programmers

Question 11

_______ create systems documentation for programmers and users.

Answer 11

Technical writers

Question 12

________ provide feedback to a website’s customers by answering e-mail, sending requested information, and directing questions to appropriate personnel.

Answer 12

customer interaction technicians

Question 13

________ supervise the overall systems development process and ensure that deadlines are met.

Answer 13

Project managers

Question 14

Network administrators are sometimes called network ________.

Answer 14

engineers

Question 15

A(n) ________ goes to a user’s location to fix software and hardware problems.

Answer 15

computer support technician

Question 16

A(n) ________ oversees the communications infrastructure of a company.

Answer 16

telecommunications technician

Question 17

________ install and configure servers, design and plan networks, and test new networking equipment.

Answer 17

network administrators

Question 18

Match each of the following terms to its definition:
I.	outsourcing
II.	offshoring
III.	information systems
IV.	certification
V.	telecommuting

A. provides a consistent method of measuring skill levels in a specific IT area
B. when a business hires a third-party firm to provide business services
C. when the hired firm is located or uses employees outside the United States
D. department that keeps the networks and telecommunications up and running
E. working from home or other remote location

Answer 18

B, C, D, A, E

Question 19

Match each of the following terms to its definition:
I.	social media director
II.	interface designer
III.	technical writer
IV.	customer interaction technician
V.	helpdesk analyst

A. responsible for managing a company’s strategy on sites such as Facebook and Twitter
B. creates the look and feel for a website and makes it easy to navigate
C. responds to phone or e-mail requests and resolves problems
D. creates systems documentation for end users
E. provides feedback to a website’s customers

Answer 19

A, B, D, E, C