Apple ID

Question 1

Where would I go if a customer has forgotten their AppleID passcode?

Answer 1

iforgot.apple.com

Question 2

What should I do if a customer has permanently lost Apple ID password and Recovery Key?

Answer 2

Have customer create a new Apple ID

Question 3

What three ways can a guest setup an AppleID?

Answer 3

1. AppleID.apple.com
2. When they setup a new device
3. When they sign into iTunes or iCloud for the first time

Question 4

What 4 things are needed to create an AppleID?

Answer 4

1. A valid email address
2. Strong password
3. Three security questions
4. Date of birth

Question 5

What 3 methods will require a credit card when setting up a new iCloud account?

Answer 5

1. iTunes Store
2. iBooks Store
3. App Store

Question 6

What 8 applications and services use AppleID?

Answer 6

1. iCloud
2. iTunes
3. App Store
4. iBook Store
5. Game Center
6. Apple Store App
7. Messages
8. FaceTime

Question 7

What article will help with Sign In with your Apple ID on a new device?

Answer 7

HT204053

Question 8

What article shows “Create and start using an Apple ID”

Answer 8

HT203993

Question 9

What 7 things can I update in My Apple ID (AppleID.apple.com)?

Answer 9

1. Update Apple ID email address
2. Change Apple ID password
3. Reset security questions
4. Add a rescue email
5. Add alternative email
6. View and edit devices on the Apple ID
7. Edit payment details for Apple ID

Question 10

Where would I go to manage an internal Apple account password?

Answer 10

AppleConnect Website

Question 11

Where would I go to reset or manage a Apple ID passcode?

Answer 11

Apple ID

Question 12

Where would I go if I forgot my Apple ID username or passcode?

Answer 12

iforgot.apple.com

Question 13

“Change your Apple ID” article

Answer 13

HT202667

Question 14

“If you forgot your Apple ID” article

Answer 14

HT201354

Question 15

“About Your Apple ID email address”

Answer 15

HT201356

Question 16

“What to do after you change your Apple ID email address or password” article

Answer 16

HT201356

Question 17

What 3 steps are required to verify identity on two-step verification?

Answer 17

1. Enter Apple ID and passcode

2.

Question 18

“Two step verification for Apple ID” article

Answer 18

HT204152

Question 19

What is the benefit of Two-Factor authentication over verification?

Answer 19

More streamlined approach to verify identity

Question 20

What are the system requirements to set up two-factor authentication?

Answer 20

1. Mac running El Capitan or later

2. Mac running iTunes 12.3 or later

Question 21

“Availability of two-factor authentication for Apple ID” article

Answer 21

HT205075

Question 22

“Two-factor authentication for Apple ID” article

Answer 22

HT204915

Question 23

How do I set up two-factor authentication in MacOS?

Answer 23

Go to iCloud preferences
Sign in with Apple ID
If available, you will be prompted to setup two-factor authentication.
Input a phone number I want to use to verify identity
Click “text message” to proceed
Check the text message for the 6-digit code

Question 24

What is my Apple ID scope of support?

Answer 24

1. Help setup Apple ID

2. Help manage Apple ID

Question 25

What is outside of the scope of support when it comes to Apple ID?

Answer 25

Merging Apple ID's

Question 26

"Apple ID" scope of support article

Answer 26

TP318

Question 27

What 3 issues with Apple ID should be escalated to AppleCare call center?

Answer 27

1. Compromised accounts 2. Password resets 3. Activation locks

Question 28

After creating an Apple ID in macOS what occurs after agreeing to terms and conditions?

Answer 28

She receives a verification email with instructions for verifying the account

Question 29

What are two features of setting up two-factor authentication that are NOT apart of two-step verification?

Answer 29

1. Must run El Capitan or later | 2. Six-digit verification codes

Question 30

What is the first step to changing an email addressed associated with an Apple ID?

Answer 30

Sign out from iCloud on all devices using the account that needs the email changed