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Apple Support Flashcards with Quiz

(58 cards)

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1
Q

What command resets privacy permissions on a Mac?

A

tccutil reset

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2
Q

How do you navigate a Mac using only the keyboard?

A

Turn on Full Keyboard Access in Accessibility > Keyboard

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3
Q

Where can you save a recovery diagnostic file?

A

To a USB drive or the startup disk using Recovery Assistant

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4
Q

How do you update a passkey from iCloud Keychain?

A

Go to System Settings > Passwords and update when prompted

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5
Q

What is Rapid Security Response?

A

Delivers important security fixes between regular software updates

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6
Q

On a Mac, why would some of the keys on your keyboard NOT work?

A

Slow Keys or other accessibility settings might be turned on

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7
Q

When backing up your iPhone with a Mac, where do you select specific items — during backup or restore?

A

During the restore step

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8
Q

Where is the Location Services (or Precise Location) menu on iPhone?

A

Settings > Privacy & Security > Location Services

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9
Q

Where are System Diagnostics (sysdiagnose) logs stored on a Mac?

A

In the /var/tmp folder

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10
Q

How many failed login attempts does it take to lock a Managed Apple ID?

A

10 failed attempts

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11
Q

On iOS/iPadOS, how many failed passcode attempts before a temporary lockout?

A

6 failed attempts

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12
Q

Where do you find carrier updates (AT&T/Verizon/etc.) in iOS?

A

Settings > General > About

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13
Q

How many fingerprints can you save on a Mac?

A

Up to 3 fingerprints per user, maximum of 5 per Mac

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14
Q

Where can you find MDM profiles on a Mac?

A

System Settings > Privacy & Security > Profiles (or Device Management)

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15
Q

On iOS/iPadOS, how many failed Face ID attempts before being prompted for a passcode?

A

5 failed Face ID attempts

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16
Q

How many fingerprints can you save on an iPhone or iPad?

A

Up to 5 fingerprints

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17
Q

On iOS/iPadOS, what is your only recovery option when your device is permanently locked out?

A

Erase the device and restore from backup

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18
Q

How do you enter Safe Mode on a Mac?

A

Turn on the Mac and immediately press and hold Shift

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19
Q

How do you start System Diagnostics (sysdiagnose) on a Mac?

A

Press and hold Shift + Control + Option + Command + Period (.)

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20
Q

How do you enter Recovery Mode on a Mac?

A

Turn on the Mac and immediately press and hold Command (⌘) + R

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21
Q

How do you enter Apple (Hardware) Diagnostics on a Mac?

A

Turn on the Mac and immediately press and hold D

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22
Q

How do you get to the Startup Security Utility on a Mac?

A

Start in macOS Recovery, then choose Utilities > Startup Security Utility

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23
Q

What are the keyboard shortcuts to use the “Zoom” feature on a Mac?

A

Option + Command + 8 to toggle zoom, Option + Command + = to zoom in, Option + Command + – to zoom out

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24
Q

What is the keyboard shortcut to open the Force Quit menu on a Mac?

Study These Flashcards
A

Option + Command + Esc

25
When installing 3rd party System Extensions, what alerts might you see?
A message saying the extension was blocked and needs to be allowed in Privacy & Security settings
26
How do you enter Fallback Recovery Mode on a Mac?
Double-press and hold the power button until “Options” appears
27
On iOS/iPadOS, how many failed passcode attempts before permanent lockout?
10 failed attempts
28
Where can you find MDM profiles on an iPhone or iPad?
Settings > General > VPN & Device Management
29
Analytics Data can be sent automatically if one of these events occurs:
A system error causes your Mac to restart
30
What are the requirements for “Handoff”?
Devices must be signed in with the same Apple ID and have Wi-Fi, Bluetooth, and Handoff turned on
31
How do you enter Recovery Mode on an iPhone or iPad?
Connect the device to a computer and follow the button sequence until the recovery screen appears
32
On a Mac, how do you enable the “Zoom” feature?
Go to System Settings > Accessibility > Zoom and turn it on
33
When enabling AirPlay Receiver on macOS, who can you allow to connect to your Mac?
Anyone on the same network, or only people using the same Apple ID
34
Where are sysdiagnose files stored on an iPhone or iPad?
In Settings > Privacy & Security > Analytics & Improvements > Analytics Data
35
What might you need to do before installing 3rd party System Extensions?
Approve the extension in Privacy & Security settings and restart the Mac
36
What’s an alternative way to start System Diagnostics (sysdiagnose) on a Mac? (Keyboard shortcut)
Press and hold Shift + Control + Option + Command + Period (`.`)
37
How do you transfer iPhone/iPad sysdiagnose files to a Mac, and where are they stored?
Use Finder or a file management tool to transfer via USB; they’re stored in the `/private/var/tmp/` folder on the Mac
38
How can you create a new encrypted iPhone backup on your Mac if you forgot the backup password?
You must erase the device and set it up as new to remove the old encrypted backup password
39
How do you enter Apple (Hardware) Diagnostics on an iPhone or iPad?
Use Apple Support or Apple Configurator to run diagnostics through a connected Mac
40
How do you start System Diagnostics (sysdiagnose) on an iPhone or iPad?
Quickly press Volume Up, Volume Down, then hold the Side (or Top) button with a volume button until the Apple logo appears
41
How do you remove DNS entries from the network settings on a Mac?
Go to System Settings > Network > select the interface > click Details > DNS tab > remove entries
42
How do you run Apple Diagnostics on an Apple Silicon Mac?
Turn on the Mac and press and hold the power button until Options appears, then press Command + D
43
What type of backup must be used to include Health and Activity data?
Encrypted backup
44
What happens when a Mac has SIP (System Integrity Protection) disabled?
Certain system files and processes can be modified
45
How do you view logs and crash reports on a Mac?
Use the Console app
46
Where can you reset all privacy permissions on a Mac?
Use `tccutil reset All` in Terminal
47
How do you disable Private Wi-Fi Address on iOS?
Settings > Wi-Fi > tap the network > turn off Private Wi-Fi Address
48
What happens after 10 failed passcode attempts on iOS with Erase Data enabled?
The device erases all content and settings
49
What’s required for AirDrop to work between two Apple devices?
Wi-Fi, Bluetooth, and both devices must be unlocked and discoverable
50
How can you tell if a Mac is enrolled in MDM?
Check for a profile in System Settings > Privacy & Security > Profiles
51
How do you access Safe Mode on a Mac with Apple Silicon?
Turn off the Mac, then press and hold the power button > select a startup disk > hold Shift and click Continue in Safe Mode
52
What does the Setup Assistant allow MDM to skip?
Steps like Apple ID, Siri, and Screen Time during setup
53
What utility helps organize and prioritize network interfaces on macOS?
Set Service Order in System Settings > Network > click '...' menu
54
How do you approve a system extension that was blocked?
Go to System Settings > Privacy & Security and click Allow
55
How do you use Handoff between devices?
Sign in with the same Apple ID and enable Bluetooth, Wi-Fi, and Handoff on both devices
56
How many failed Face ID attempts before needing a passcode?
5
57
What does Rapid Security Response do?
Installs critical security patches between major updates
58
Where do you check if a macOS update is being blocked by MDM?
System Settings > General > Software Update (look for restrictions)

Apple support study (1 decks)

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