Application Development Module 6

Question 1

What is flow Designer?

Answer 1

Intuitive interface for creating automated business processes

Question 2

What are the parts of a flow?

Answer 2

Trigger - activity that initiates the flow
Condition - determine when or how an action runs
Action - operation executed
Executions - List of executions associated with the flow
Data Panel - any data gathered or generated as variables

Question 3

What are the types of triggers in a flow?

Answer 3

Application - metricBase and ServiceCatalog
Record - Created, Updated, and created or updated
Scheduled - Daily, Weekly, Monthly, Run Once, and Repeat

Question 4

What is integration Hub?

Answer 4

Extends Flow Designer to provide low code to no code integration capabilities with 3rd party systems

Question 5

What are the default spokes available in Integration Hub?

Answer 5

Benchmarks Spoke
Connect Spoke
Customer Service Spoke
Field Service Spoke
ITSM spoke
Security Operations Spoke
Visual Task Board Spoke

Question 6

What is the process for creating application properties page for an application?

Answer 6

Create a system property category
Add properties
Order properties
Create properties module

Question 7

What is a scheduled Script Execution?

Answer 7

Automated piece of logic which executes at a specific tima and or on a recurring basis

Question 8

Where can you look to find what scheduled jobs are running when?

Answer 8

Today - System Scheduler > scheduled jobs > Today’s Scheduled Jobs
Everything - System Schedule > Scheduled Jobs > Scheduled Jobs

Question 9

What are the 3 steps when working with events?

Answer 9

Add Event to Event Registry
Generate Event
Create logic to respond to event

Question 10

What are the parts of an event registration?

Answer 10

Suffix - unique part of event name
Event Name - automatically created name for event
Table - database table for event
Fired By -
Description - documents the event purpose
Queue - event processing queue. if left blank goes to default queue

Question 11

Where can you find generated events?

Answer 11

System Logs > Events

Question 12

How can you respond to events?

Answer 12

Email
Script Action

Question 13

What are the parts of an Outbound Email (Notification)?

Answer 13

What to send
When to send
To whom it should be sent

Question 14

What are the configuration options for When to Send in Outbound Email (Notification)?

Answer 14

Record inserted or updated
Event is fired
Triggered

Question 15

How does notification weight determine what notifications are sent?

Answer 15

weight of zero, always sent
non-zero weight, highest weight is sent
multiple same no-zero weight, all are sent

Question 16

How do you dynamically reference a field value in a Notification?

Answer 16

${<field>} -field on triggered record
${<field>.<field>} - dot walked field
${event.parm1> or ${event.parm2}</field></field></field>

Question 17

What is the maximum notification size?

Answer 17

26 MB

Question 18

How do you add links to a notification?

Answer 18

${URI} link to record that triggered notification
${URI_REF} display name of record that triggered notification
${<reference_field_name>.URI} link to related record
${<reference_field_name>.URI_REF} display name of related record</reference_field_name></reference_field_name>

Question 19

What is the anatomy of a script include?

Answer 19

Create class
Create prototype
include Utils - no longer required
Call Utils methods