Arp

Question 1

Not Interested

Answer 1

I hear you, but I would hate for you to miss an opportunity to put you in a better financial position or thanks for letting me know. That’s why we are calling to make sure you are in the best financial position possible. It wouldn’t hurt to take a second look

Question 2

Not buying

Answer 2

Thank you for letting me know, most of my clients are just looking to see what a home purchase entails and find that getting the right information helps prepare for that future purchase

Question 3

Save Money

Answer 3

The good news is that we have solutions to get you into a home with very little down

Question 4

Spouse

Answer 4

Here at rocket mortgage, we have a no spouse left behind motto, so if your spouse is going to be on the loan no major decision will be made without their approval

Question 5

Denied me

Answer 5

That’s exactly why I’m calling, with the market changing so often, our clients are finding they can save now when they were not able to before

Question 6

Opt out

Answer 6

I hear you, stay on the line for a moment while we take you off the list. Just out of curiosity what made you interested in looking in the first place?

Question 7

Didn’t Apply

Answer 7

With Rocket mortgage being the number one mortgage company in the US. It is likely we got your information from a sister company and are calling because we believe we can put you in a good position

Question 8

Wrong number

Answer 8

I hear that from time to time with people accidentally entering the wrong information online. Now that I have you on the line, let’s take a few minutes so I can give you a complimentary mortgage review. If you are already in the best spot, I will let you know right away. However, if there is something I can do to help you out, even better. So tell me, what would you benefit from the most- paying the home off quicker, or saving more money monthly?

Question 9

Dislike Rocket

Answer 9

I understand, we have listened to our clients & rebranded by increasing our training & earned 12 jp power awards for client satisfaction.

Question 10

Other Lender

Answer 10

Thank you for letting me know. Rocket Mortgage offers over 150 different programs. We have access to every single interest rate on the market, making us the best choice for most people. Usually I can offer my clients something better other competitors out there.

Question 11

Impact Soft Pull

Answer 11

Not a problem, we value your credit as much as you do so we can pull a soft credit report that does not affect your score whatsoever!

Question 12

Impact Hard Pull

Answer 12

Since mortgage inquiries are different than other inquiries and you can have multiple mortgage inquiries over a 2-3 week period. The good news is that it won’t impact your credit score like when you apply for credit cards. You can also verify this at myfico.com if you’d like.

Question 13

Security

Answer 13

I hear what you are saying. You think that pulling your credit could present a security issue. As the number one lender in the industry, you can rest assured that we will take very good care of you.

Question 14

Raise Score

Answer 14

Many clients feel like their score isn’t where it needs to be which is why we have many solutions and resources to help you purchase sooner than later

Question 15

Rate

Answer 15

That’s a great question, that’s exactly why I’m calling you today to get you that information

Question 16

Called too much

Answer 16

First, I’m sorry about how frustrating this process has been for you. The rates and programs change daily right now because it’s the most volatile market I’ve ever been a part of. If you are in a great spot, I’ll ensure you don’t get calls anymore from us. It will only take a few minutes to figure it out and at least you’ll know either way, fair enough?

Question 17

Busy

Answer 17

Thanks for letting me know, I’ll make this quick and impactful for you