Assurance

Question 1

What is culture of quality?

Answer 1

An environment where everyone should support and contribute to quality

Question 2

What is QA?

Answer 2

Quality Assurance (QA) is about the prevention of mistakes in manufactured products

Question 3

What is QC?

Answer 3

Quality Control (QC) is about making sure the product meets standards by detection

Question 4

What ISO standard covers QA and QC?

Answer 4

ISO 9000:2015

Question 5

What are the QA systems?

Answer 5

TQM (Total Quality Management)
Right first time
Quality standards
Traceability
Inspection and testing
Document and version control

Question 6

What is TQM?

Answer 6

A continual process of preventing errors
Do: Make processes to meet customer needs and policies
Plan: Implement processes
Check: Monitor and measure processes
Act: Adapt and improve processes

Question 7

What is right first time?

Answer 7

Ensuring any procedure is performed correctly first and every time by following DMAIC

Question 8

What does DMAIC stand for?

Answer 8

Define (problem)
Measure (problem)
Analyse (problem)
Improve (process)
Control (control)

Question 9

What ISO standard covers quality?

Answer 9

ISO 9001

Question 10

What does inspection and testing include?

Answer 10

Document(s) outline how quality will be ensured throughout production and shows different tests done to do so

Question 11

What does document and version control do?

Answer 11

Allows businesses to:
Approve, review and update documents
Control document distribution
Prevent using obsolete documents

Question 12

What does the DMAIC process do?

Answer 12

Defines a problem with a product/process and allows action to take place