Attributes Of a Client & Service Provider Flashcards
(8 cards)
0
Q
Service-Provider Company
A
- scope of service
- performance measurer
- benchmarks to ensure objective standards
1
Q
Client Company
A
Is concerned with :
quality transition of processes
Efficient operation of business function
2
Q
BPO Contract
A
Formal agreement between a client and a service provider
3
Q
SOW
A
Scope of work
4
Q
MSA
A
Master Services Agreement
5
Q
SLA
A
Service Level Agreement
6
Q
KPI
A
Key Performance Indicators
7
Q
Attributes
A
- Client Company
- Service-Provider Company
- BPO Contract
- SOW
- MSA
- SLA
- KPI
