AWS Support Flashcards
1
Q
Basic
A
- $0/month
- 7 Trusted Advisor free checks
- AWS Health Dashboard
-Access to customer service and documentation
2
Q
Developer
A
- $29/month
- Trusted Advisor free checks
- AWS Health dashboard
- Access to customer service and documentation
- Email only support by Cloud Support Associates during business hours
- Unlimited cases
- Receive general guidance within 12-24 hours depending on severity
3
Q
Business
A
- $100/month
- Full set of Trusted Advisor checks
- AWS Health Dashboard
- Access to customer service and documentation
- Receive contextual guidance within 1 to 24 hours depending on severity
- Unlimited cases
- 24/7 access to phone, web, or chat support team
4
Q
Enterprise On-Ramp
A
- $5500/month
- Receive contextual guidance within 30 minutes to 24 hours depending on severity
- 24/7 access to phone, web, or chat support team
- Unlimited cases
- Limited consultative review and guidance
- Proactive guidance from a pool of Technical Account Managers
- Concierge access to billing issues
5
Q
Enterprise
A
- $15000/month
- Receive contextual guidance within 30 minutes to 24 hours depending on severity
- 24/7 access to phone, web, or chat support team
- Unlimited consultative review and guidance
- Proactive guidance from ** a designated** Technical Account Managers
- Proactive support in managing billing
6
Q
AWS IQ
A
Find AWS certified freelancers and consultants
7
Q
AWS Managed Services
A
Pre-configured security and operations management
8
Q
AWS Professional Services
A
A team of AWS experts
- help customers migrate to the cloud
9
Q
AWS Activate
A
Provides support and exclusive offers for startups
10
Q
APN Consulting Partners
A
Professional service firms that help customers of all sizes design, architect, build, migrate and manage their workloads and applications on AWS
11
Q
AWS Partner Network (APN)
A
Global community that uses AWS technologies, programs, expertise and tools to build solutions and services for customers
