AWS Support Plan Flashcards
A company has an AWS Enterprise Support plan. They want quick and efficient guidance with their billing and account inquiries. Which of the following should the company use?
AWS Health Dashboard.
AWS Support Concierge.
AWS Customer Service.
AWS Operations Support.
AWS Support Concierge.
As part of the Enterprise support plan, who is the primary point of contact for ongoing support needs?
AWS Identity and Access Management (IAM) user.
Infrastructure Event Management (IEM) engineer.
AWS Consulting Partners.
Technical Account Manager (TAM).
Technical Account Manager (TAM).
A company is introducing a new product to their customers, and is expecting a surge in traffic to their web application. As part of their Enterprise Support plan, which of the following provides the company with architectural and scaling guidance?
AWS Knowledge Center.
AWS Health Dashboard.
Infrastructure Event Management.
AWS Support Concierge Service.
Infrastructure Event Management.
Which support plan includes AWS Support Concierge Service?
Premium Support.
Business Support.
Enterprise Support.
Standard Support.
Enterprise Support.
Your company requires a response time of less than 15 minutes from support interactions about their business-critical systems that are hosted on AWS if those systems go down. Which AWS Support Plan should this company use?
AWS Basic Support.
AWS Developer Support.
AWS Business Support.
AWS Enterprise Support.
AWS Enterprise Support.
Which features are included in the AWS Business Support Plan? (Choose TWO)
24x7 access to customer service.
Access to Cloud Support Engineers via email only during business hours.
Access to the Infrastructure Event Management (IEM) feature for additional fee.
24x7 access to the TAM feature.
Partial access to the core Trusted Advisor checks.
24x7 access to customer service.
Access to the Infrastructure Event Management (IEM) feature for additional fee.
Your CTO has asked you to contact AWS support using the chat feature to ask for guidance related to EBS. However, when you open the AWS support center you can’t see a way to contact support via Chat. What should you do?
There is no chat feature in AWS support.
The chat feature is available for all plans for an additional fee, but you have to request it first.
At a minimum, upgrade to Business support plan.
Upgrade from the Basic Support plan to Developer Support.
At a minimum, upgrade to Business support plan.
Which of the following AWS support plans provides access to only the seven core AWS Trusted Advisor checks?
Business & Enterprise Support.
Basic & Developer Support.
Developer & Enterprise Support.
Developer & Business Support.
Basic & Developer Support.
What does the AWS “Business” support plan provide? (Choose TWO)
Access to the full set of Trusted Advisor checks.
Support Concierge Service.
Less than 15 minutes response-time support if your business critical system goes down.
AWS Support API.
Proactive Technical Account Management.
Access to the full set of Trusted Advisor checks.
AWS Support API.
Which of the following AWS Support Plans gives you 24/7 access to Cloud Support Engineers via email & phone? (Choose TWO)
Developer.
Premium.
Enterprise.
Standard.
Business.
Enterprise.
Business.
Which benefits are included with the AWS Business Support plan? (Select TWO)
24/7 assistance by way of live chat or a telephone call.
Support from a dedicated AWS Technical Account Manager.
An unlimited number of cases and contacts.
15-minute response time for production system interruption cases.
Annual operational reviews with AWS Solutions Architects.
24/7 assistance by way of live chat or a telephone call.
An unlimited number of cases and contacts.
Which is the minimum AWS Support plan that includes Infrastructure Event Management without additional costs?
Enterprise.
Business.
Developer.
Basic.
Enterprise.
Which AWS support plan includes a dedicated Technical Account Manager?
Developer.
Enterprise.
Business.
Basic.
Enterprise.
Which is the MINIMUM AWS Support plan that allows for one-hour target response time for support cases?
Enterprise.
Business.
Developer
Basic
Business.
A company needs 24/7 phone email and chat access with a response time of less than 1 hour if a production system has a service interruption Which AWS Support plan meets these requirements at the LOWEST cost?
Basic.
Developer.
Business.
Enterprise.
Enterprise.
