B1 Flashcards
(27 cards)
What are the ways services are provided?
in the public sector:
1. NHS Foundation Trusts, including hospitals, mental health services and community health services
2. adult social care
3. children’s services
4. GP practises
in the voluntary sector - hospices , marie curie nurses , residential care homes, nursing homes
the private sector - BUPA, boots, Mind, MENCAP, Age UK
state settings where hsc services are provided to meet different needs
hospitals day care units hospice care residential care domicillary care the work place
what are issues that affect access to services
referral
assessment
eligibility criteria
barriers to access eg. individual preferences, financial, geographical, social, cultural
what is MENCAP
Provides residential care to those with a learning disability
Provides education services
Trains people to work with those with a learning disability
Promotes awareness of learning disabilities
Challenges prejudice, discrimination, stigma
Allow individuals with learning disabilities to participate in activities
All included, listened to and valued
What are hospices?
- Care homes, peoples homes, hospice buildings
- Aim of hospice staff is to improve the lives of people who have a terminal illness
- Take care of peoples P,I,E,S needs – hospice care = holistic care
- Aim to control the pain and other symptoms through palliative care (offered to people towards end of life)
- Support carers, family, close friends during person’s illness and bereavement
what is palliative care
it is offered to people towards the end of their lives
• Multidisciplinary approach to specialised medical care for people with serious illnesses
• Is active and holistic
• Focuses of relieving symptoms, pain, physical and mental stress
• Provides psychological, social and spiritual support
Goal of palliative care
• Achieve the best quality of life for patients and their families
it aims to:
• Help people to regard dying as a normal process
• Offer support to help patients live as actively as possible until their death
• Help relatives cope during patient’s illnesses and bereavement
what is residential care?
- for individuals unable to look after themselves and who don’t have family members to look after them at home – most need personal care, but some also need medical care
- people in residential care homes receive social care or personal care from assistants or support workers
what is personal care
helping people meet their day to day needs such as bathing, toileting, taking medication
describe domicillary care
domiciliary care – care at home
• Key principle is independence
Types:
- Formal – provided by paid staff (care assistant, carers)
- Informal – provided by family members, relatives who aren’t paid
- Voluntary – informal & formal care is provided by people and services within the voluntary sector
describe what hospitals provide
- Provide emergency care in A&E departments
- Where patients receive treatment from specialised staff and equipment
- People are referred to hospitals by gps
- People who need health services have a right to choose which hospital they attended & are involved in decisions about treatment
what are day care units
- Usually provides services meeting the needs of older people, people with mental health or learning disabilities and respite care
- Staff – assess patients’ health needs
- Surgery and other medical procedures can be done
- Can be part of the NHS but some are privately run
in the work place what should be provided
Occupational health services aim to keep all workers fit and healthy
Have nurses in the workplace
Counsellor
Physiotherapist
what is the criteria used to decide which service individuals receive
- Referral
- Assessment
- Eligibility criteria
Referral: a person has an appointment with their gp, where their health needs are assessed, gp may refer them to a specialist doctor
Assessment: people who need personal care will have their needs assessed by social services. They will look at their needs, their choices and goals, needs of their family.
Eligibility criteria: local authority needs to assess whether people meet the eligibility criterial for personal care. They look at whether the persons come from a physical or mental illness, make them unable to achieve 2 or more specified outcomes, impact significantly on the persons wellbeing because of this.
what are barriers to services?
- Language – no interpreter, no sings
- Financial – difficulty providing care for child while going to appointments
- Communication – feel discriminated, prejudice eg. Traveller
what individuals may struggle when accessing services
- Children
- Refugees
- People with learning and physical difficulties
- People will ill mental health
what individual preferences may cause difficulties when accessing services
- People with religious/ cultural beliefs may reject certain medicines
- Women who prefer to receive care from women
- People with a terminal illness who chose not to have treatment
- People with ill mental health may be unable to make decisions for themselves
- An older person who wants to remain independent
outline four barriers when accessing services
Financial –
Social – rough sleepers are unlikely to get the services they needs
Geographical – people who live in certain areas might not get the same level of service
Cultural – if English isn’t someone’s first language
what are ways organisations represent interests of service users
charities / patient groups
advocacy
complaints policies
whistleblowing policies
what are charities
Charities: organisations set up to represent people with specific needs and provide help and support, often voluntary
examples of charities
• NSPCC – works to prevent and end child abuse in UK
Offers advice on safeguarding and preventing neglect
- Mental health Foundation – works to improve lives of those with mental illnesses, carries out research
- Shelters – works to reduce homelessness, provides advice about renting properties, promotes the need for safe, secure and affordable homes
- Stonewall – works to promote awareness of lesbian, gay, bisexual and trans issues to reduce prejudice and discrimination
how do Charities serve different groups of service users by
raise money
change public attitude
challenge prejudice
carry out research
what do patient groups do?
- Represent the interest of people with specific health needs
- Provide feedback on NHS services
- Provide volunteers
what is advocacy
Advocacy – speaking on behalf of someone else, to represent their interest
They:
• Express the service users views and concerns so that they are taken seriously
• Allows the service user to access information and services
• Allows service user to defend and promote their rights
• Allows service user to explore choices and options
• Allows service users to challenge discrimination and the effects of being stigmatised
what individuals might need an advocate
- People with ill mental health
- Children
- People who’s first language isn’t English
- People with a learning disability
- People with confidence issues
