B4 Flashcards
1
Q
How inspectors carry out inspections
A
Identify the scope and purpose of inspection
Gather views of service users
Cather information from staff
Observe service delivery
Review records
Look at documents and policies
Feed back at a meeting with inspection team and staff
Publish findings
Take action to improve services
2
Q
After the inspection
A
The service provider is graded
Requirements or warnings notices may be given
Organisations and individuals may be asked to implement policy
3
Q
Actions in response to inspection
A
Write and implement an improvement action plan
Implement enchanted staff training
Improved partnership working
