BA - Collaboration with Stakeholders

Question 1

What Elicitation Technique requires a mock version of a solution that can be used to gather feedback and insights before refinement?

Answer 1

Prototyping

Question 2

What are the 4 types of Communication?

Answer 2

Verbal
Non-Verbal
Written
Visual

Question 3

What Elicitation Technique is best used to gather in-depth feedback and insights from individual stakeholders and is particularly useful for complex issues?

Answer 3

Interviews

Question 4

What Elicitation Technique is used to help visualize and document business processes by creating a graphical representation of processes

Answer 4

Process Mapping

Question 5

What Elicitation Technique is used to gather feedback and insights from a small group of stakeholders, is usually led by a moderator, and is focused on gaining insight into a product or service?

Answer 5

Focus groups

Question 6

Which tool can be used to brainstorm, explore and communicate ideas, concepts, and solutions, facilitate discussions, and map out business processes?

Answer 6

Whiteboarding

Question 7

Elicitation Techniques are used to help BA’s gather requirements from Stakeholders. What are the three stages?

Answer 7

Planning
Conducting
Confirming

Question 8

In which Elicitation Technique is the Stakeholder followed and observed?

Answer 8

Observation and Shadowing

Question 9

Which Business Analysis Technique establishes the difference between the current as-is state and the desired to-be state?

Answer 9

Gap Analysis

Question 10

Which type of Analysis focuses on Business processes, goals, and objectives?

Answer 10

Enterprise Analysis

Question 11

Stakeholders are either involved or impacted by the project. What are the two types?

Answer 11

Internal
External

Question 12

Which Elicitation Technique is used to gather feedback and insights from a large number of stakeholders?

Answer 12

Workshops

Question 13

V2MOM stands for…

Answer 13

Vision
Values
Methods
Obstacles
Measurements

Question 14

Which Elicitation Technique is used to gather insights from existing business documentation?

Answer 14

Document Analysis

Question 15

What are the three types of Project Analysis?

Answer 15

Enterprise Analysis
Strategy Analysis
Stakeholder Analysis

Question 16

What documents are created as part of a Business Content Strategy?

Answer 16

Content Strategy Brief
Content Backlog

Question 17

What are the four key parts of Storytelling?

Answer 17

Hero
Challenge
Helper
Victory

Question 18

What are the five styles of influencing?

Answer 18

Accommodating
Analytical
Assertive
Collaborative
Inspiring

Question 19

Which customer stakeholder advocates for the adoption and progress of the project, manages communication, and provides leadership?

Answer 19

Executive Sponsor

Question 20

What would the responsibilities be of the Business Analyst and Salesforce Admin during user training?

Answer 20

The Business Analyst would create the training materials, the Admin would conduct the training.

Question 21

The agreed ‘future state’ design involves integrations to other tools. What should the Business Analyst check before moving ahead with the plan?

Answer 21

API call limits

Question 22

Experience Cloud could be a good suggestion to implement for the organization, who want to allow customers to download invoices on-demand. What should the Business Analyst do first?

Answer 22

Perform stakeholder analysis, including creating a stakeholder wheel.

Question 23

The agreed ‘future state’ design looks good overall, but the Business Analyst feels uneasy with the scope of the solution. What should they check before moving ahead with the plan?

Answer 23

Limits posed by the tools and technology.

Question 24

Salesforce Adoption Dashboards give insight into these two things…

Answer 24

The number of open tasks
and
User log ins

Question 25

You have sent the scope statement specification to the stakeholders for sign off. They are withholding from signing off, as information is unclear. What should the Business Analyst do?

Answer 25

Arrange a separate session to present back the project requirements to the stakeholders.

Question 26

A Sales Rep gave feedback that the proposed solution seems convoluted. The proposed solution has already been signed off by the Sales Director. What should the Business Analyst do?

Answer 26

Listen to the feedback, and act on it with further elicitation.

Question 27

A stakeholder wheel serves what two purposes?

Answer 27

Identifies the individuals who are affected by the situation and the level of influence they can have on the project.