BA Knowledge (Chapter 10: Techniques) Flashcards
Chapter 10: Techniques
Bring stakeholders together in order to collaborate on achieving a predefined goal.
Workshops
represents a small, concise statement of functionality or quality needed to deliver value to a specific stakeholder.
User Stories
_______ and _______ describe how a person or system interacts with the solution being modelled to achieve a goal.
Use Cases and Scenarios
used to elicit business analysis information—including information about customers, products, work practices, and attitudes—from a group of people in a structured way and in a relatively short period of time.
Survey or Questionnaire
used to describe and analyze the different possible states of an entity within a system, how that entity changes from one state to another, and what can happen to the entity when it is in each state.
State Modelling
involves identifying the stakeholders that may be affected by a proposed initiative or that share a common business need.
Stakeholder List, Map, or Personas
shows how processes or objects interact during a scenario. The classes required to execute the scenario and the messages they pass to one another
Sequence Diagrams
define the nature of one or more limits or boundaries and place elements inside or outside those boundaries.
Scope Modelling
used to identify and evaluate the underlying causes of a problem, a systematic examination of a problem or situation that focuses on the problem’s origin as the proper point of correction rather than dealing only with its effects.
Root Cause Analysis
used to ensure coverage of activities by denoting responsibility, to identify roles, to discover missing roles, and to communicate results of a planned change
Roles and Permissions Matrix
used to evaluate the content of a work product.
Reviews
used to elicit and validate stakeholder needs through an iterative process that creates a model or design of requirements, can be non-working models, working representations, or digital depictions of a solution or a proposed product
Prototyping
describes the sequential flow of work across defined tasks and activities through an enterprise or part of an enterprise
Process Modelling
assesses a process for its efficiency and effectiveness, as well as its ability to identify opportunities for change.
Process Analysis
defines how an organization or organizational unit is structured.
Organization Modelling
is used to elicit information by viewing and understanding activities and their context.
Observation
examines the requirements for a solution that define how well the functional requirements must perform. It specifies criteria that can be used to judge the operation of a system rather than specific behaviours.
Non-Functional Requirements Analysis
_________ and __________ measure the performance of solutions, solution components, and other matters of interest to stakeholders.
Metrics and Key Performance Indicators (KPIs)
also known as a retrospective helps identify either changes to business analysis processes and deliverables or successes that can be incorporated into future work.
Lessons Learned
used to capture and assign responsibility for issues and stakeholder concerns that pose an impact to the solution
Item Tracking
s a systematic approach designed to elicit business analysis information from a person or group of people by asking relevant questions, and documenting the responses.
Interviews
is used to identify where, what, why, when, how, and for whom information is exchanged between solution components or across solution boundaries.
Interface Analysis
defines key terms relevant to a business domain.
Glossary
helps manage complexity and reduce uncertainty by breaking down processes, systems, functional areas, or deliverables into their simpler constituent parts and allowing each part to be analyzed independently.
Functional Decomposition
