BA SKILLS + TOOLS Flashcards

(60 cards)

1
Q

What tools do you use for requirement gathering and management?

A
  • JIRA, Confluence, Trello.
  • Microsoft Excel, Microsoft Word.
  • Visio for process mapping.
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2
Q

What software tools do you use for process modeling?

A
  • Microsoft Visio.
  • Lucidchart.
  • BPMN tools (e.g., Draw.io, Bizagi).
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3
Q

How do you conduct data analysis for business insights?

A
  • Excel for pivot tables and VLOOKUP.
  • SQL for querying databases.
  • Tableau/Power BI for visualizations.
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4
Q

What testing tools are you familiar with for UAT or system testing?

A
  • Selenium.
  • TestRail.
  • JIRA for tracking test cases.
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5
Q

What project management tools have you used?

A
  • Microsoft Project.
  • Asana.
  • Monday.com for task tracking.
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6
Q

How do you document requirements effectively?

A
  • Use user stories, use cases, and functional requirements documents.
  • Ensure clarity and include acceptance criteria.
  • Validate documents with stakeholders.
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7
Q

What diagramming tools do you use for workflow visualization?

A
  • Microsoft Visio.
  • Draw.io for quick diagrams.
  • Lucidchart for collaboration with teams.
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8
Q

What SQL skills do you use in your BA role?

A
  • Writing SELECT queries for data retrieval.
  • Using JOINs to combine multiple tables.
  • Aggregating data with GROUP BY and filtering with WHERE.
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9
Q

How do you use Excel in your business analysis work?

A
  • Create pivot tables for data analysis.
  • Use formulas like VLOOKUP, SUMIF, and INDEX/MATCH.
  • Build charts and graphs for data presentation.
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10
Q

What is your experience with Agile frameworks like Scrum?

A
  • Participate in sprint planning, daily stand-ups, and retrospectives.
  • Write user stories and prioritize backlog.
  • Work closely with product owners and development teams.
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11
Q

What methodologies do you use for process improvement?

A
  • Six Sigma for identifying inefficiencies.
  • Lean principles to eliminate waste.
  • Use root cause analysis for problem-solving.
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12
Q

What wireframing tools do you use for UI/UX design?

A
  • Balsamiq for low-fidelity wireframes.
  • Sketch for higher fidelity designs.
  • Adobe XD for collaborative UI/UX design.
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13
Q

How do you prioritize tasks in a project?

A
  • Use MoSCoW prioritization (Must, Should, Could, Won’t).
  • Collaborate with stakeholders to align priorities with business goals.
  • Regularly reassess priorities based on project progress.
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14
Q

What techniques do you use for stakeholder management?

A
  • Conduct stakeholder mapping to identify influence and interest.
  • Use regular updates and feedback loops for engagement.
  • Address concerns early to build trust and buy-in.
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15
Q

What change management practices do you follow?

A
  • Implement a structured change request process.
  • Assess the impact of changes on timelines, costs, and scope.
  • Communicate changes to all stakeholders to ensure alignment.
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16
Q

What documentation do you typically create as a BA?

A
  • Requirements documentation, use cases, and business cases.
  • Functional and non-functional specifications.
  • Test cases for user acceptance testing.
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17
Q

How do you approach gap analysis?

A
  • Identify the current state and desired future state.
  • Highlight gaps in processes or systems.
  • Recommend solutions to bridge the gaps.
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18
Q

How do you ensure data integrity in your analysis?

A
  • Perform data validation checks.
  • Cross-check data sources for consistency.
  • Use automated data entry and audit tools.
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19
Q

What CRM systems have you worked with?

A
  • Salesforce for customer management.
  • Microsoft Dynamics CRM.
  • HubSpot for marketing automation.
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20
Q

How do you facilitate requirement workshops?

A
  • Prepare an agenda and key objectives.
  • Use brainstorming or focus group techniques for input.
  • Document outcomes and decisions clearly.
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21
Q

What KPIs do you commonly track for business performance?

A
  • Revenue growth and profit margins.
  • Customer satisfaction and churn rate.
  • Process efficiency and cycle time.
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22
Q

What ERP systems have you worked with?

A
  • Oracle ERP Cloud.
  • ERPNext for small and medium-sized businesses.
  • MS Dynamic 365 for enterprise resource planning.
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23
Q

What prototyping tools do you use?

A
  • Figma for UI prototypes.
  • InVision for interactive designs.
  • Axure for more complex, high-fidelity prototypes.
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24
Q

What risk management tools or frameworks do you use?

A
  • SWOT analysis for identifying risks and opportunities.
  • Risk matrices for assessing likelihood and impact.
  • Microsoft Project for tracking risk management plans.
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25
How do you approach system integration projects?
- Gather technical requirements from all systems. - Work with developers to ensure compatibility. - Conduct integration testing to ensure seamless operations.
26
What BI tools do you use for reporting?
- Tableau for data visualization. - Power BI for interactive dashboards. - QlikView for data exploration.
27
How do you ensure effective time management across projects?
- Use time-blocking techniques for focused work. - Prioritize tasks using the Eisenhower matrix (urgent vs. important). - Track progress using project management tools like Trello.
28
What version control systems are you familiar with?
- Git for source control. - Bitbucket for code collaboration. - GitHub for repository management.
29
How do you manage documentation version control?
- Use tools like Confluence or SharePoint for document sharing. - Implement version control with clear naming conventions. - Track changes and use approval workflows.
30
How do you ensure traceability between requirements and testing?
- Use a traceability matrix to link requirements to test cases. - Collaborate with QA teams to ensure all requirements are covered. - Update the matrix as requirements change throughout the project.
31
What tools do you use for managing product backlogs?
- JIRA for tracking user stories and sprint planning. - Trello for visualizing tasks in an Agile environment. - Azure DevOps for product development management.
32
What performance metrics do you track post-implementation?
- User adoption rates. - System uptime and response times. - Business performance KPIs related to the project.
33
How do you ensure compliance with data privacy regulations?
- Follow GDPR or other applicable data protection standards. - Implement encryption and data masking for sensitive information. - Conduct regular audits to ensure compliance.
34
What methodologies do you follow for business process re-engineering (BPR)?
- Lean Six Sigma for process efficiency. - Use As-Is and To-Be process mapping. - Conduct workshops to engage stakeholders in redesign.
35
How do you ensure system scalability during implementation?
- Work with architects to design scalable infrastructure. - Identify performance bottlenecks early in the project. - Plan for future growth in user load and data volume.
36
How do you manage user feedback post-go-live?
- Use surveys and user feedback tools for insights. - Prioritize feedback based on severity and impact. - Collaborate with development teams to implement fixes.
37
What API tools are you familiar with for system integrations?
- Postman for API testing. - Swagger for API documentation. - RESTful APIs for data integration between systems.
38
How do you handle data migration projects?
- Conduct data mapping between old and new systems. - Perform validation and reconciliation post-migration. - Use ETL (Extract, Transform, Load) tools for data migration.
39
What techniques do you use for stakeholder analysis?
- Stakeholder mapping to understand influence and interest. - RACI charts to clarify roles and responsibilities. - Use surveys or interviews to gauge stakeholder expectations.
40
What tools do you use for documenting user stories?
- JIRA for writing and tracking user stories. - Confluence for detailed story documentation. - Trello for organizing and managing storyboards.
41
How do you ensure project deliverables are on time?
- Use project management tools to track progress and milestones. - Regularly communicate timelines to the team and stakeholders. - Identify bottlenecks early and reallocate resources if necessary.
42
What techniques do you use for financial analysis in projects?
- Cost-benefit analysis for comparing project alternatives. - Use financial metrics like ROI and NPV for evaluating investments. - Collaborate with finance teams to track budgets.
43
How do you use personas in your projects?
- Create user personas based on real data and user research. - Tailor solutions to meet the needs of each persona group. - Use personas to guide decision-making throughout the project lifecycle.
44
What tools do you use for business continuity planning?
- Microsoft Project for outlining recovery steps. - Risk matrices to evaluate potential impacts. - Collaboration tools like SharePoint for shared access to continuity plans.
45
How do you ensure the security of systems during implementation?
- Conduct security assessments during design. - Ensure compliance with cybersecurity standards. - Work with IT security teams to implement firewalls and encryption.
46
What tools do you use for stakeholder communication?
- Microsoft Teams for virtual meetings. - Slack for quick and informal updates. - SharePoint for sharing documentation and project updates.
47
How do you manage budget constraints in a project?
- Conduct cost-benefit analysis to prioritize critical tasks. - Communicate budget impacts to stakeholders early. - Reallocate resources to stay within budget limits.
48
What tools do you use for impact analysis?
- Microsoft Excel for financial impact calculations. - Visio for visualizing process impacts. - Lucidchart for presenting outcomes of impact assessments.
49
How do you approach training users on new systems?
- Develop user manuals and training materials. - Conduct live training sessions or webinars. - Offer ongoing support and Q&A sessions post-launch.
50
What techniques do you use for business requirement prioritization?
- MoSCoW prioritization (Must, Should, Could, Won’t). - Weighted scoring based on business impact and risk. - Regular review meetings with stakeholders for alignment.
51
How do you ensure system usability for end-users?
- Conduct usability testing with real users. - Gather feedback and iterate on designs. - Use A/B testing to optimize user experiences.
52
What’s your experience with cloud-based solutions?
- Implemented AWS and Azure for cloud hosting. - Used SaaS tools like Salesforce for cloud-based CRM. - Ensured data security and compliance in cloud environments.
53
How do you manage expectations with limited resources?
- Communicate constraints early to stakeholders. - Prioritize tasks based on business value. - Seek stakeholder input for trade-offs and decision-making.
54
What reporting tools do you use to track project performance?
- Power BI for dynamic dashboards. - Microsoft Excel for customized reports. - Tableau for visual data presentations.
55
How do you ensure accessibility in your projects?
- Follow WCAG (Web Content Accessibility Guidelines) standards. - Conduct accessibility testing with real users. - Collaborate with UX/UI designers to meet accessibility needs.
56
What tools do you use for vendor management?
- Procurement tools like SAP Ariba for vendor selection. - Microsoft Teams for communication with vendors. - Contract management tools for tracking agreements.
57
How do you manage end-user testing feedback?
- Organize feedback sessions post-testing. - Prioritize issues based on impact and severity. - Track issues in tools like JIRA until resolved.
58
What tools do you use for SWOT analysis?
- Excel for organizing SWOT matrices. - Mind mapping tools like XMind for visual analysis. - PowerPoint for presenting SWOT results to stakeholders.
59
How do you handle project dependencies?
- Use Gantt charts to track dependencies and timelines. - Communicate critical dependencies to stakeholders. - Plan contingencies for key dependencies to avoid delays.
60
What metrics do you use to measure the success of a system implementation?
- User adoption rate and system performance metrics. - Time to resolve issues post-go-live. - Business outcomes and ROI from the new system.