BABOK Techniques

Question 1

Acceptance and Evaluation Criteria

Answer 1

Used to define requirements, outcomes or conditions that must be met in order for a solution to be considered acceptable to key stakeholders

Question 2

Backlog Management

Answer 2

used to record, track, and prioritize remaining work items

Question 3

Balanced Scorecard

Answer 3

used to manage performance in any business model, organizational structure, or business process

Question 4

Benchmarking and Market Analysis

Answer 4

are conducted to improve organizational operations, increase customer satisfaction, and increase value to stakeholders

Question 5

Brainstorming

Answer 5

used to produce a broad or diverse set of options (6-8 participants)

Question 6

Business Capability Analysis

Answer 6

a framework for scoping and planning by generating a shared understanding of outcomes, identifying alignment with strategy, and providing a scope and prioritization filter

Question 7

Business Cases

Answer 7

provides a justification for a course of action based on the benefits to be realized by using the proposed solution, as compared to the cost, effort and other considerations to acquire and live with that solution

Question 8

Business Model Canvas

Answer 8

describes how an enterprise creates, delivers, and captures value for and from its customers

Question 9

Business Rules Analysis

Answer 9

used to identify, express, validate refine, and organize the rules that shape day to day business behavior and guide operational business decision making

Question 10

Collaborative Games

Answer 10

encourage participants in an elicitation activity to collaborate in building a joint understanding of a problem or solution

Question 11

Concept Modelling

Answer 11

used to organize the business vocabulary needed to consistently and thoroughly communicate the knowledge of a domain

Question 12

Data Dictionary

Answer 12

used to standardize a definition of a data elements and enable a common interpretation of data elements

Question 13

Data Flow Diagrams

Answer 13

Show where data comes from, which activities process the data, and if the output results are stored or utilized by another activity or external entity.

Question 14

Data Mining

Answer 14

used to improve decision making by finding useful patterns and insights from data

Question 15

Data Modelling

Answer 15

describes the entities, classes or data objects relevant to a domain, and the relationships among them to provide a common set of semantics for analysis and implementation

Question 16

Decision Analysis

Answer 16

formally assesses a problem and possible decisions in order to determine the value of alternate outcomes under conditions of uncertainty

Question 17

Decision Modelling

Answer 17

shows how repeatable business decisions are made

Question 18

Estimation

Answer 18

used by business analysts and other stakeholders to forecast the cost and effort involved in pursuing a course of action.

Question 19

Glossary

Answer 19

Defines key terms relevant to a business domain

Question 20

Lessons Learned

Answer 20

Process designed to compile and document successes, opportunities for improvement, failures, and recommendations for improving the performance of future projects or project phases

Question 21

Non Functional Requirements Analysis

Answer 21

examines the requirements for a solution that define how well the functional requirements must perform. It specifies criteria that can be used to judge the operation of a system rather than specific behaviors

Question 22

Vendor Assesment

Answer 22

Asses the ability of a vendor to meet commitments regarding the delivery and consistent provision of a product or service

Question 23

Workshop

Answer 23

Bring Stakeholders together to collaborate on achieving a predefined goal. Focused event attended by key stakeholders and SME’s for a concentrated period of time

Question 24

Focus Group

Answer 24

A focus group is composed of pre-qualified participants whose objective is to discuss and comment on a topic within a context. The participants share their perspectives and attitudes about a topic and discuss them in a group setting. A focus group typically has 6 to 12 attendees

Question 25

Functional Decomposition

Answer 25

Functional decomposition helps manage complexity and reduce uncertainty by breaking down processes, systems, functional areas, or deliverables into their simpler constituent parts and allowing each part to be analyzed independently.

Question 26

Glossary

Answer 26

Glossaries are used to provide a common understanding of terms that are used by stakeholders. A term may have different meanings for any two people. A list of terms and established definitions provides a common language that can be used to communicate and exchange ideas. A glossary is organized and continuously accessible to all stakeholders.

Question 27

Interface Analysis

Answer 27

An interface is a connection between two components or solutions. Most solutions require one or more interfaces to exchange information with other solution components, organizational units, or business processes.

Question 28

Interviews

Answer 28

a systematic approach designed to elicit business analysis information from a person or group of people by talking to the interviewee(s), asking relevant questions, and documenting the responses. The interview can also be used for establishing relationships and building trust between business analysts and stakeholders in order to increase stakeholder involvement or build support for a proposed solution.

Question 29

Item Tracking

Answer 29

Item tracking is an organized approach used by business analysts to address stakeholder concerns. Stakeholders may identify such item types as actions, assumptions, constraints, dependencies, defects, enhancements, and issues.

Question 30

Metrics and Key Performance Indicators (KPIs)

Answer 30

etrics and key performance indicators measure the performance of solutions, solution components, and other matters of interest to stakeholders

Question 31

Mind Mapping

Answer 31

Mind mapping is used to articulate and capture thoughts, ideas, and information.

Question 32

Observation

Answer 32

Observation is used to elicit information by viewing and understanding activities and their context. It is used as a basis for identifying needs and opportunities, understanding a business process, setting performance standards, evaluating solution performance, or supporting training and development.

Question 33

Organizational Modelling

Answer 33

Organizational modelling is used to describe the roles, responsibilities, and reporting structures that exist within an organization and to align those structures with the organization's goals.

Question 34

Prioritization

Answer 34

Prioritization provides a framework for business analysts to facilitate stakeholder decisions and to understand the relative importance of business analysis information. Grouping, • Ranking, • Time boxing/Budgeting, and • Negotiation.

Question 35

Process Analysis

Answer 35

assesses a process for its efficiency and effectiveness, as well as its ability to identify opportunities for change.

Question 36

Process Modelling

Answer 36

a standardized graphical model used to show how work is carried out and is a foundation for process analysis.

Question 37

Prototyping

Answer 37

Prototyping is used to elicit and validate stakeholder needs through an iterative process that creates a model or design of requirements. It is also used to optimize user experience, to evaluate design options, and as a basis for development of the final business solution

Question 38

Reviews

Answer 38

Reviews are used to evaluate the content of a work product.