Balanced Scorecard

Question 1

What are the 4 perspectives of the balanced scorecard?

Answer 1

1. Financial perspective - E.g financial indicators such as profitibility of sports centre or performance against budget.
2. Customer perspective - Measuring the organisations performance in areas that are significant to customers.
3. Internal business process perspective - Measuring the efficiency of key processes within the organisation such as response times.
4. Learning & growth perspective - Measuring activities which affect the future growth and evelopment of the organisation.

Question 2

What are 3 potential indicators for the success of the HCT & NTS merger from the financial perspective of the Balanced Scorecard.

Answer 2

1. Performance to budget (overspend/underspend)
2. Reserve level against recommended level
3. Income from non-grant sources.

Question 3

What are 5 potential indicators for the success of the HCT sports centre from the financial perspective of the Balanced Scorecard.

Answer 3

1. Net income generated
2. ROCE
3. NPV
4. IRR
5. Payback period

Question 4

What are 5 potential indicators for the success of the HCT & NTS merger from the customer perspective of the Balanced Scorecard.

Answer 4

1. Year on year acedemic performance improvement?
2. No. of students in work or university 1 year after leaving the school.
3. Education Standards review of the school.
4. Pupil surveys.
5. Truancy rates

Question 5

What are 4 potential indicators for the success of the sports centre from the customer perspective of the Balanced Scorecard.

Answer 5

1. Customer surveys and feedback
2. Return customer rates
3. PE teacher satisfaction surveys.
4. Online review scores

Question 6

What are 4 potential indicators for the success of the HCT & NTS merger from the internal business process perspective of the Balanced Scorecard.

Answer 6

1. Merger deadlines
2. The response time between management on the seperate sites.
3. The decision making time of the new board (could identify if it is a workable solution as the members from both sites will need to resolve their issues and co-operate).
4. Teacher retention rates.

Question 6

What are 3 potential indicators for the success of the sports centre from the internal business process perspective of the Balanced Scorecard.

Answer 6

1. Response time to bookings of the centre.
2. Regularity of cleaning
3. Number of maintenance issues found per inspection.

Question 7

What are 3 potential indicators for the success of the HCT & NTS merger from the learning & growth perspective of the Balanced Scorecard.

Answer 7

1. Average NLC points per pupil.
2. No. of training hours per teacher per year.
3. Growth in pupil population.

Question 8

What are 2 potential indicators for the success of the sports centre from the learning & growth perspective of the Balanced Scorecard.

Answer 8

1. No. of sports available to play.
2. Fitness & physical performance metrics of pupils.