Basic concepts of public administration

Question 1

Service delivery

Answer 1

• This is a phrase that is used to describe the distribution of basic resources to citizens.
  -it is the provision of product or service to the community that is promised to or as it is expected of the government to provide basic resources.
• service delivery is the paramount of any government.

Question 2

Equality

Answer 2

• This is the principle of treating citizens equally without being biased.
• it involves providing citizens with equal access to basic resources, services, or opportunities regardless of their background and characteristics.
• it is associated with the word sameness which implies that everyone must be treated the same.

Question 3

Equity

Answer 3

• this is the principle of fairness and justice in the distribution of basic resources, services and opportunities.
• it involves taking into account that citizens have different needs, circumstances, and backgrounds and providing them with what they need to achieve the same outcome.
• Equity recognizes that citizens have different starting points, challenges, or barriers and seeks to address those disparities to achieve fairness and justice.

Question 4

Human resource management

Answer 4

• The management of public resources allocated by the government to public institutions, in the most effective, efficient, and economic way to achieve the policy goals and objectives of public sector structures
• physical
• information
• human
• financial

Question 5

Policy and policy making

Answer 5

• Policy is the plan of government that is aimed at resolving certain issues.
• Policy making is the process of creating, developing and implementing policies to guide the actions of government, organizations, or institution.
• Policy makers, stakeholders, experts, and interest groups are the key actors of policy making.

Question 6

Types of policies

Answer 6

1. distributive
2. regulatory
3. re-distributive
4. self-regulatory