Behaviours Flashcards
(110 cards)
Behaviour: Communicating and Influencing
Example: presenting at ICL
ACTIONS: how did you…
Communicate in a straightforward manner?
By breaking complex processes down into simple bullet points to make them more digestible
Behaviour: Communicating and Influencing
Example: presenting at ICL
ACTIONS: how did you…
Maximise understanding and impact?
By using mixed media (verbal, written content, infographics, videos) to target different learning styles
Behaviour: Communicating and Influencing
Example: presenting at ICL
ACTIONS: how did you…
Encourage the use of different comms methods, especially digital resources?
By including links to my team’s social media, ICL’s website and relevant external sources (e.g. SLC website).
Because young people prefer digital content and personal research would help to further their learning.
Behaviour: Communicating and Influencing
Example: presenting at ICL
ACTIONS: how did you…
Ensure comms had a clear purpose?
By meeting with my manager beforehand to discuss the objective and which info was relevant to furthering it.
Behaviour: Communicating and Influencing
Example: presenting at ICL
ACTIONS: how did you…
Check understanding?
By leaving time for questions at the end
Behaviour: Communicating and Influencing
Example: presenting at ICL
ACTIONS: how did you…
Show enthusiasm?
By emphasising that ICL has the most generous UG funding package of any UK university throughout
Behaviour: Communicating and Influencing
Example: presenting at ICL
What was the situation?
In a previous role, I worked in the Student Financial Support Team at Imperial College London.
Behaviour: Communicating and Influencing
Example: presenting at ICL
What was the task?
At Open Days, I gave presentations about student finance to prospective students and their parents to convince them to choose ICL over other universities.
Behaviour: Communicating and Influencing
Example: presenting at ICL
What was the result?
Refer to the outcome and impact.
Outcome: I successfully presented complex material to mixed ability, non-specialist audiences of up to 100 people.
Impact: I persuaded 100s of new UGs to come to ICL:
- Benefitted their education
- Secured fresh talent/funding for the College
Behaviour: Communicating and Influencing
Example: Python presentation
What was the situation?
I recently completed a ‘Python Programming for Data Science’ course during lockdown.
Behaviour: Communicating and Influencing
Example: Python presentation
What was the task?
For the final team project, we had to write a machine learning algorithm for cancer detection and pitch it to a client.
The client was mixed business and technical personnel - needed to address diverse interests/expertise.
We had to persuade them to choose our product over competitors.
Behaviour: Communicating and Influencing
Example: Python presentation
ACTIONS: how did you…
Communicate in an honest manner?
By being upfront about the limitations of the model, but framing it as a positive; we had a clear vision of how to improve it, and with their investment would be able to make the necessary changes.
Behaviour: Communicating and Influencing
Example: Python presentation
ACTIONS: how did you…
Maximise understanding and impact?
By displaying both a PowerPoint with bullet points (business people) and a Jupyter notebook with code (data scientists).
This targeted both groups simultaneously without using alienating jargon.
Behaviour: Communicating and Influencing
Example: Python presentation
ACTIONS: how did you…
Ensure communications had a clear purpose?
By discussing the brief with my team and making a list of everything we needed to include prior to commencement.
Ensured we covered all points.
Behaviour: Communicating and Influencing
Example: Python presentation
ACTIONS: how did you…
Take into account the client’s needs?
By creating a PowerPoint with bullet points for the business people and displaying our Jupyter notebook with code for the data scientists.
Took into account their diverse needs and expertise simultaneously.
Behaviour: Communicating and Influencing
Example: Python presentation
ACTIONS: how did you…
Check understanding?
By leaving time for questions at the end.
Behaviour: Communicating and Influencing
Example: Python presentation
ACTIONS: how did you…
Show enthusiasm?
By highlighting our USP throughout: we were the only group to try ensemble learning, making our model more robust than some of our competitors’.
Our model was more likely to reduce the financial and human costs (hospital beds/staff) of cancer treatment (patient trauma/mortality).
Behaviour: Communicating and Influencing
Example: Python presentation
What was the result?
Refer to the outcome, impact and any improvements.
Outcome: we came second in the competition
Impact: the client gave us good feedback because they liked that we had used mixed media to explain ourselves
Improve: in-person would have been better as a large proportion of communication is non-verbal e.g. eye contact can be persuasive
Behaviour: Communicating and Influencing
Example: Rosie Foster
What was the situation?
In a previous role, I worked in the Student Financial Support Team at Imperial College London.
Behaviour: Communicating and Influencing
Example: Rosie Foster
What was the task?
I managed the Student Support Fund, an emergency fund for struggling students.
A student applied who had a serious health condition and dangerous living arrangement. However, she already owed the College money and was considered a risky investment.
Behaviour: Communicating and Influencing
Example: Rosie Foster
ACTIONS: how did you…
Communicate in a straightforward manner to your colleagues?
By using simple language and bullet points to get straight to the point:
SITUATION
COSTS
BENEFITS
My RECCOMMENDATION
Behaviour: Communicating and Influencing
Example: Rosie Foster
ACTIONS: how did you…
Maximise understanding and impact?
With both Rosie and my colleagues
Met in person:
- Large proportion of comms is non-verbal
- Could better understand their feelings/attitudes
- Could better express mine (body language, tone etc.)
- Could answer any questions they had
Followed up with an email to clearly summarise the take-home points in simple bullet points
Behaviour: Communicating and Influencing
Example: Rosie Foster
ACTIONS: how did you…
Ensure comms had a clear purpose?
With emails, put a clear subject line and marked the message as high importance
In person, organised meetings purely to discuss the situation and nothing else
Behaviour: Communicating and Influencing
Example: Rosie Foster
ACTIONS: how did you…
Check understanding?
By leaving time for them to ask questions in meetings
By asking them questions as well, e.g. ‘what do you think will happen if we don’t assist?’