Benchmark 2

Question 1

During an inspection of steering components, a slight movement in one of the tie-rod ends was noticed. Technician A says to remove the cotter pin and turn the mounting nut in order to remove the slack. Technician B says the tie-rod end must be replaced. Who is right?
A, B, Both, Neither

Answer 1

B only

Question 2

Rear struts should be inspected for:
A. a damaged strut bearing
B. excessive bounce/ rebound
C. trouble codes
D. both A and B

Answer 2

B. excessive bounce/rebound

Question 3

When inspecting the lower ball joints on a SLA (short-long arm) suspension, the floor jack should be placed under the:
A. frame
B. pinch weld
C. tie-rod
D. lower control arm

Answer 3

D. Lower control arm

Question 4

Technician A says when inspecting a pitman arm and idler arm, the mounting bolts and suspension connections should be tight. Technician B says allowing up to 1/2-inch movement in the joint is acceptable. Who is right?
A, B, Both, Neither

Answer 4

A only

Question 5

What item(s) should be checked when inspecting tie-rods?
A. upper control arm
B. u-joint/CV shaft
C. sockets/joints
D. Both A and C

Answer 5

C. Sockets/joints

Question 6

While inspecting tie-rod ends on a rack-and-pinion steering system, Technician A states that a tie-rod end should be replaced if it has any visible movement. Technician B states that all tie-rod ends need to be greased at every service. Who is right?
A, B, Both, Neither

Answer 6

A only

Question 7

On a rear-wheel-drive vehicle, “dog-tracking” may be the result of:
A. Worn brake shoes
B. Worn or leaking shock absorbers
C. Worn universal joints
D. Broken leaf spring center pins/bolts

Answer 7

D. Broken leaf spring center pins/bolts

Question 8

When replacing a tie-rod end, Technician A says to only measure the length of the threads on the old tie-rod before replacing and install the new tie-rod the same measurement. Technician B says that a tie-rod replacement requires an alignment. Who is right?
A, B, Both, Neither

Answer 8

B only

Question 9

While inspecting a power steering system, Technician A says that any type of ATF (automatic transmission fluid) can be used as power steering fluid. Technician B says that some vehicles do not use any power steering fluid. Who is correct.
A, B, Both, Neither

Answer 9

B only

Question 10

While discussing rear suspension designs, Technician A says that rear suspension systems may be a solid axle or an independent design. Technician B says that all rear suspension systems use leaf springs. Who is correct?
A, B, Both, Neither

Answer 10

A only

Question 11

A customer complains of a whining noise while turning the steering wheel either left or right. The most likely cause is:
A. Worn ball joints
B. Worn tires
C. A worn alternator belt
D. Low fluid in the power steering pump

Answer 11

D. Low fluid in the power steering pump

Question 12

When performing a front suspension inspection, Technician A says that any missing or damaged jounce bumpers do not need to be replaced because their function is only cosmetic. Technician B says that any damaged or broken suspension components should always be replaced. Who is right?
A, B, Both, Neither

Answer 12

B only

Question 13

Technician A says that torsion bars can be adjusted to increase or decrease ride height. Technician B says torsion bars perform the same function as coil springs. Who is right?
A, B, Both, Neither

Answer 13

Both

Question 14

Technicians are discussing jounce and rebound bumpers (bump stops). Technician A says that they are needed to prevent the suspension from bottoming out. Technician B says worn bumpers could cause damage to the shocks. Who is right.
A, B, Both, Neither

Answer 14

Both

Question 15

Two technicians are discussing track bar and radius arm inspections. Technician A says any track bar or radius arm that is bent should be replaced. Technician B says worn bushings are common and not a cause for concern. Who is right?
A, B, Both, Neither

Answer 15

A only

Question 16

While inspecting the front strut bearing and mount, Technician A states that the bearing should rotate without any roughness. Technician B states that the strut cartridge should be replaced every time the bearing is replaced. Who is right?
A, B, Both, Neither

Answer 16

Both

Question 17

A customer complains that her vehicle vibrates at speeds of 55-60 mph. This is most likely due to:
A. overinflated tires
B. improper alignment
C. a tire out of balance
D. a worn idler arm

Answer 17

C. a tire out of balance

Question 18

When going over speed bumps in a parking lot, the driver complains of a noise in the front. What could be the possible cause?
A. worn strut mount
B. overinflated tire
C. underinflated tire
D. incorrect toe setting

Answer 18

A. worn strut mount

Question 19

Technician A states that a coil spring needs to be replaced if the paint is gone and the surface is rusty. Technician B states that a coil spring needs to be replaced if a visible crack is found in the spring metal. Who is right?
A, B, Both, Neither

Answer 19

B only

Question 20

While inspecting a strut cartridge, Technician A states that a fluid leak at the seal means the strut cartridge needs to be replaced. Technician B states that if the strut cartridge can be compressed easily, it should be replaced. Who is right?
A, B, Both, Neither

Answer 20

Both

Question 21

Technician A says some power steering pumps require automatic transmission fluid. Technician B says some power steering pumps require power steering fluid. Who is right?
A, B, Both, Neither

Answer 21

Both

Question 22

While inspecting torsion bars and mounts, Technician A states that the torsion bar adjustment can change the ride height. Technician B states that the torsion bar connects to the lower control arm on one end. Who is right?
A, B, Both, Neither

Answer 22

Both

Question 23

What is the purpose of a sway bar?
A. keeps the tires from wearing out
B. helps the vehicle be more stable when cornering
C. helps make the ride less bumpy
D. makes the vehicle sit lower to the ground

Answer 23

B. helps the vehicle be more stable when cornering

Question 24

Technician A says that a jounce bumper is often referred to as a “bump stop.” Technician B says that the jounce bumper is used to prevent the bottoming out of the suspension system. Who is right?
A, B, Both, Neither

Answer 24

Both

Question 25

When inspecting a rear axle trailing arm, Technician A says that a bent trailing arm should be straightened. Technician B says that a worn trailing arm bushing should be greased before inspecting. Who is right? A, B, Both, Neither

Answer 25

Neither

Question 26

While bleeding a power steering system, what would the technician be removing? A. rust B. contaminated fluid C. air D. water

Answer 26

C. air

Question 27

An owner complains that when he/she turns the steering wheel back and forth, a whining noise occurs. Technician A says the problem could be caused by a low fluid level. Technician B says the problem may be due to a leak in the power steering system. Who is right? A, B, Both, Neither

Answer 27

Both

Question 28

When inspecting leaf springs, which component should be checked? A. dust boot B. center pin/bolt C. fluid D. seal

Answer 28

B. center pin/bolt

Question 29

Technician A says the inner tie-rod ends can be checked with the vehicle's wheels on the ground. Technician B says a torn inner tie-rod bellow should be replaced. Who is right? A, B, Both, Neither

Answer 29

Both

Question 30

Technician A says that a torsion bar is designed to twist in order to absorb the movement of the control arm. Technician B says that adjusting a torsion bar can change alignment angles. Who is right? A, B, Both, Neither

Answer 30

Both (05/30/2024 12:39 am trying to push through, blasting Kpop lol going to finish at least 51 before going to sleep)

Question 31

An inspection of a rack-and-pinion steering system reveals that the inner tie-rod boots are torn and leaking fluid. Technician A says replacing the boot will fix the concern. Technician B says that the seal in the rack is leaking. Who is right? A, B, Both, Neither

Answer 31

B only

Question 32

After flushing the power steering system, the technician should: A. drive the vehicle five miles in order to remove air from the system B. fill the system with the ATF fluid C. bleed air from the system D. replace the power steering belt

Answer 32

C. bleed air from the system

Question 33

When inspecting tie-rod ends, Technician A says a small amount of play is acceptable as long as the tie-rod has a grease fitting to fill the joint with grease for taking up the slack. Technician B says that if the joint dust boot is damaged, the boot should be replaced. Who is right? A, B, Both, Neither

Answer 33

B only

Question 34

Technician A says control arm bushings can be replaced, but a press must be used to replace the bushings. Technician B says a complete control arm assembly with new bushings can be an alternative to just replacing the bushings. Who is right? A, B, Both, Neither

Answer 34

B only

Question 35

Technician A says a weak torsion bar can cause a vehicle to lean to or sag to one side. Technician B says a broken torsion bar mount can also cause the same concern. Who is right? A, B, Both, Neither

Answer 35

Both

Question 36

While inspecting for a power steering fluid leak, which of these is a possible source of the leak? A. power steering pulley B. pump shaft seal C. mounting brackets D. intermediate shaft

Answer 36

B. pump shaft seal

Question 37

While inspecting front sway bar end links, Technician A states that the coil spring must be compressed before removing an end link. Technician B states that the stabilizer bar must be replaced at the same time an end end link is replaced. Who is right? A, B, Both, Neither

Answer 37

Neither

Question 38

A worn strut assembly may result in: A. a poor ride B. noise whole turning C. unevenly worn tires D. all of the above

Answer 38

D. all of the above

Question 39

When inspecting the power steering system for leaks, one finds power steering fluid on various components of the system. The first step is to: A. clean the system to find the source of the leak B. install tracer dye C. flush the fluid and look for new fluid leaking to determine the source of the leak D. install power steering leak sealer

Answer 39

A. clean the system to find the source of the leak

Question 40

While inspecting a rack-and-pinion steering gear, Technician A says it is normal to have fluid in the bellows boots. Technician B says inner tie-rods should be checked for wear and looseness. Who is right? A, B, Both, Neither

Answer 40

B only

Question 41

Inspection of the front strut mount and bearing might require: A. an alignment B. a test-drive C. checking for leaks D. checking the oil level

Answer 41

No correct answer marked. I'm guessing a test drive

Question 42

Diagnosing tire noise will normally require: A. a test drive B. talking to the customer C. a visual inspection D. all of the above

Answer 42

D. all of the above

Question 43

When visually inspecting a rack-and pinion assembly, Technician A says that small cracks and holes in the bellow boots are fine as long as they are smaller than 5 mm in diameter. Technician B says when inspecting the steering rack boots they should not have any defects that could allow dirt and debris to get inside the rack assembly. Who is correct? A, B, Both, Neither

Answer 43

B only (getting sleepy, but almost there...)

Question 44

Technician A says that a strut bearing that makes a crunching or grinding noise when turning the front wheels should have grease added to eliminate the noise. Technician B says that a strut bearing must be replaced if it makes a crunching or grinding noise. Who is right? A, B, Both, Neither

Answer 44

B only (Forget it, I got my 2nd wind. I can party all night)

Question 45

Technician A says upper and lower control arm bushings can be checked for movement using a pry bar. Technician B says a visual inspection can also identify bushing problems. Who is right? A, B, Both, Neither

Answer 45

Both

Question 46

Technician A says that the pitman arm, center link, and idler arm are all steering components that should be checked for excessive play. Technician B says that a steering damper is a shock absorber-type device that helps eliminate steering vibration problems. Who is right? A, B, Both, Neither

Answer 46

Both

Question 47

If the front upper control arm bushings are severely worn, what can this cause? A. improper camber/caster alignment angles resulting in abnormal tire wear B. poor ride quality and stability concerns C. vehicle wander or wheel vibration D. none of the above

Answer 47

A. improper camber/caster alignment angles resulting in abnormal tire wear

Question 48

When turning the front wheels in either direction, the power steering serpentine belt squeals loudly. Which of these should be done to correct the problem? A. spray the belt with belt dressing B. inspect the belt for wear and replace as needed, and properly tension the belt C. tighten the belt so there is no deflection D. replace the power steering pump

Answer 48

B. inspect the belt for wear and replace as needed, and properly tension the belt

Question 49

Technician A says a broken torsion bar will not affect the ride height of a vehicle. Technician B says one can raise and lower the ride height of a vehicle with the torsion bar. Who is right? A, B, Both, Neither

Answer 49

B only

Question 50

Technician A says a front sway bar is attached to the upper control arm through an end link. Technician B says a faulty sway bar end link could cause a knocking noise going over bumps. Who is right? A, B, Both, Neither

Answer 50

B only

Question 51

What can cause a vehicle to lean on one side? A. weak coil spring B. leaking shock absorber C. worn tie-rod D. bad track rod

Answer 51

A. weak coil spring (made it to the half way mark! i'll go to sleep because i know otherwise you'll get upset with me. Love you Goose. Night)

Question 52

Large amounts of power steering fluid are observed leaking out of the steering rack boots. What should the technician do? A. replace the steering rack B. replace the steering rack boots C. add power steering stop leak D. install new boot clamps

Answer 52

A. replace the steering rack

Question 53

When inspecting a front strut assembly, one notices a visible drip of fluid around the seal. What should be one's next step? A. wipe it clean, and keep an eye on the vehicle the next time the owner brings it in for service B. it is normal for a strut to leak fluid C. inform the owner that the strut is defective and needs to be replaced D. refill the strut with strut oil, and return the vehicle to the owner

Answer 53

C. inform the owner that the strut is defective and needs to be replaced

Question 54

When inspecting the upper and lower ball joints, Technician A says the front wheels may need to be lifted off the ground. Technician B says that the lower control arm may need to be supported. Who is right? A, B, Both, Neither

Answer 54

Both

Question 55

While inspecting radius arms, Technician A states that the bearing should be checked at the axle housing end of the radius arm. Technician B states that the bushing should be checked at the frame end of the radius arm. Who is right? A, B, Both, Neither

Answer 55

B only

Question 56

Technician A says when replacing a power steering V-belt, the power steering pump may have to be loosened. Technician B says a serpentine belt never has to be replaced. Who is right? A, B, Both, Neither

Answer 56

A only

Question 57

Sway bar bushings and links should be inspected for: A. torn/missing bushings B. broken/missing links C. loose mounts D. all of the above

Answer 57

D. all of the above

Question 58

Technician A says that strut assemblies that are serviced by changing the strut cartridge must be removed from the vehicle to change the cartridge. Technician B says the strut coil spring must be compressed prior to installing a new strut cartridge. Who is right? A, B, Both, Neither

Answer 58

Both

Question 59

A technician finds a leaking power steering pressure hose. The correct repair would be to: A. replace the hose B. seal the hose with silicone C. cut out the bad part and replace with clamps D. add power steering stop leak

Answer 59

A. replace the hose

Question 60

A technician should inspect both ends of the idler arm. One end is connected to the steering linkage. What is the other end of the idler arm connected to? A. ball joint B. subframe C. upper control arm D. frame

Answer 60

D. frame

Question 61

While inspecting rear leaf springs, Technician A states the bushing that connects the spring to the frame should be checked for looseness or excessive play. Technician B states that the center pin should be inspected. Who is right? A, B, Both, Neither

Answer 61

Both

Question 62

What suspension component could cause a vehicle to wander at high speeds or to cause a loose feeling in the steering when traveling down the road? A. overinflated tires B. too much positive caster C. bar or worn track bar D. too much negative toe

Answer 62

C. bad or worn track bar

Question 63

During an under-car inspection of the steering and suspension system, a technician notes the grease boot on one of the tie-rod ends is missing and leaking grease but only has a little play when moved. The technician should: A. do nothing; the tie-rod end is acceptable to use B. add extra grease to allow for the missing tie-rod boot C. replace the tie-rod end boot D. replace the tie-rod end and align the vehicle

Answer 63

D. replace the tie-rod end and align the vehicle

Question 64

A customer complains of a shimmy in the steering wheel at highway speeds. Which is the most likely cause? A. tires out of balance B. front end needs alignment C. transmission needs servicing D. brakes dragging

Answer 64

A. tires out of balance

Question 65

What component is attached to the idler arm and pitman arm? A. inner tie-rod B. outer tie-rod C. track rod D. center link

Answer 65

D. center link

Question 66

When inspecting an upper control arm, any play found in the bushing means: A. it should be replaced B. it is normal C. it needs to be greased D. upper control arms are not needed

Answer 66

A. it should be replaced

Question 67

Technician A says that vibrations felt in the steering wheel while driving a rear-wheel drive vehicle can indicate an out-of-balance front tire. Technician B says a vibrations felt in the driver's seat could indicate an out-of-balance rear tire. Who is right? A, B, Both, Neither

Answer 67

Both

Question 67

While inspecting the pitman arm on a vehicle, technicians observe excessive play where the pitman arm joint connects to the steering drag link. Technician A says the pitman arm must be replaced. Technician B says 1/4 inch of movement at this joint is acceptable. Who is right? A, B, Both, Neither

Answer 67

A only

Question 68

While inspecting rack-and-pinion bellows boots, Technician A states that the bellows boot should be inspected for fluid inside of it. Technician B states that the bellows boot should be inspected for tears and cracks. Who is right? A, B, Both, Neither

Answer 68

Both

Question 69

When inspecting a pickup truck, a technician notices a bent trailing arm. What should be done? A. the technician should remove the arm, heat it up, and rebend it to the proper specification B. it must be replaced and the alignment checked C. as long as it is not in contact with the frame, no action is needed D. the technician should remove the arm and leave it off so it will not make noise

Answer 69

B. it must be replaced and the alignment checked

Question 70

While discussing a power steering serpentine belt replacement, Technician A states that automatic belt tensioners should also be inspected for binding and alignment. Technician B states that the serpentine belt is designed to drive only one component. Who is correct? A, B, Both, Neither

Answer 70

A only

Question 71

When bleeding air from the power steering system, most manufacturers recommend doing this procedure with the: A. engine off B. engine running C. engine running at 2,000 rpm D. transmission in reverse

Answer 71

B. engine running

Question 72

Power steering fluid loss near the front of the engine of a rear-wheel-drive vehicle usually indicates a leak at: A. the power steering CV joint B. the power steering pump C. the front strut assembly D. the front pinion seal

Answer 72

B. the power steering pump

Question 73

Which would require a serpentine belt replacement? A. glazing on the belt surface B. worn idler bearing C. a crack in one of the ribs D. all of the above

Answer 73

A. glazing on the belt surface

Question 74

Technician A says the control arms provide the up-and-down pivot points for the suspension. Technician B says the bushings in most control arms are made of brass. Who is right? A, B, Both, Neither

Answer 74

A only

Question 75

Two technicians are discussing a pitman arm replacement. Technician A says a puller must be used to remove the arm. Technician B says most pitman arms have a blind spline for proper installation. Who is correct? A, B, Both, Neither

Answer 75

Both

Question 76

Which condition(s) may indicate worn upper/lower control arm bushings? A. a whining sound while at a traffic light B. a squeaking sound while driving over bumps C. good tire wear D. all of the above

Answer 76

B. a squeaking sound while driving over bumps

Question 77

Technician A says that a light film of oil on a strut cartridge is acceptable. Technician B says dripping oil from a strut cartridge is not acceptable. Who is right? A, B, Both, Neither

Answer 77

Both (I need an explanation on this, they sound completely opposite. Is the trick that A is talking about a film, not a consistent drip?)

Question 78

Power steering belts should be checked for: A. cracks B. glazing C. correct tension D. all of the above

Answer 78

D. all of the above

Question 79

While discussing suspension, Technician A says that weak suspension coil springs can cause the vehicle to sag. Technician B says leaf springs do not affect ride height. Who is right? A, B, Both, Neither

Answer 79

A only

Question 80

Two technicians are discussing sagging coil springs. Technician A says to replace the shocks to lift the vehicle back up. Technician B says coil springs should be replaced in pairs. Who is right? A, B, Both, Neither

Answer 80

B only

Question 81

While inspecting the lower control arm assembly, which should be checked for cracks and excessive play? A. bushings B. tie-rod socket C. idler arm socket D. bellows boot

Answer 81

A. bushings

Question 82

While inspecting ball joints, Technician A states that the grease fitting on some vehicles can be used as an indicator of wear. Technician B states that all ball joints should be greased prior to checking for play and wear. Who is right? A, B, Both, Neither

Answer 82

A only

Question 83

Shackles are part of the: A. rear leaf spring assembly B. rear coil spring assembly C. front coil spring assembly D. torsion bar mounts

Answer 83

A. rear leaf spring assembly

Question 84

Technician A says a strut rod is used to provide stability on a lower control arm. Technician B says all strut rods are adjustable. Who is right? A, B, Both, Neither

Answer 84

A only

Question 85

What is the effect of a broken torsion bar? A. bumpy ride B. difficulty steering C. no noticeable visual differences D. vehicle sitting lower on one side

Answer 85

D. vehicle sitting lower on one side

Question 86

While checking ball joints, Technician A says to lift the vehicle and shake the wheel side to side (9 and 3 o'clock) while looking for movement. Technician says one may need to lift the vehicle until the wheel is off the ground, put a jack under the lower control arm and then, with a pry bar, raise the wheel up and down to check for excessive play. Who is correct? A, B, Both, Neither

Answer 86

B only

Question 87

An inspection of the rack-and-pinion steering system should include which of these? A. inner tie-rod ends B. boots C. seals D. all of the above

Answer 87

D. all of the above

Question 88

When inspecting the power steering belt, Technician A says if the belt is cracked or glazed then it should be replaced. Technician B says that a V-belt should be checked with a belt tension gauge after the belt is replaced. Who is right? A, B, Both, Neither

Answer 88

Both

Question 89

An inspection of the sway bar includes checking the: A. bearings B. bushings C. return springs D. grease cups

Answer 89

B. bushings

Question 90

Technician A says that worn stabilizer (sway bar) link bushings can make a banging noise when driving over bumps. Technician B says the stabilizer (sway bar) link assembly connects the stabilizer bar to the vehicle frame or cradle assembly. Who is correct? A, B, Both, Neither

Answer 90

A only

Question 91

Excessive play in the steering wheel could be caused by wear in the: A. tires B. steering damper C. tie-rod end D. power steering pump

Answer 91

tie-rod end

Question 92

Suspension jounce bumpers should be checked by: A. bouncing the vehicle up and down B. rocking the vehicle back and forth while in park C. visually looking for damaged rubber parts D. scanning the body module for codes

Answer 92

C. visually looking for damaged rubber parts

Question 93

Technician A says a jounce bumper should be replaced if the rubber is broken or missing. Technician B says the rubber on most jounce bumpers is broken and does not require replacement. Who is right? A, B, Both, Neither

Answer 93

A only

Question 94

While discussing power steering systems, Technician A says that it is not necessary to flush the power steering system on vehicles with electric assist power steering. Technician B says air in the power steering fluid may cause the power steering pump to make a whining noise. Who is right? A, B, Both, Neither

Answer 94

Both

Question 95

Ball joints are commonly installed in all these ways except: A. welded B. riveted C. bolted D. pressed

Answer 95

A. welded

Question 96

While inspecting the power steering drive belt, Technician A says it should be checked for cracks and frays. Technician B says it should also be checked for wear and correct tension. Who is right? A, B, Both, Neither

Answer 96

Both

Question 97

Weak or sagging coil springs may cause: A. improper ride height B. a hissing noise C. a growling noise D. slack in the steering wheel

Answer 97

A. improper ride height

Question 98

When inspecting a truck with rear leaf springs, the technician notices one of the leaves in the leaf spring has moved out of place. What could possibly cause this condition? A. leaf spring shackle broken B. bad shock absorber C. U-bolt broken D. leaf spring center pin/bolt broken

Answer 98

D. leaf spring center pin/bolt broken

Question 99

A technician is inspecting a vehicle for loss of power steering fluid. There are no visible signs of leakage but the reservoir is close to empty. What should be inspected next? A. power steering hose B. bellows and boots C. power steering cooler D. reservoir

Answer 99

A. bellows and boots

Question 100

The track bar may also be referred to as a: A. sway bar B. radius arm C. Panhard bar D. pushrod

Answer 100

C. Panhard bar

Question 101

Technician A says that track bars and trailing arms have bushings that should be inspected periodically. Technician B says track bars and trailing arms are solid mounted and do not have bushings. Who is right? A, B, Both, Neither

Answer 101

A only (Benchmark 2 Complete! Night Goose, love you)