Big Deck Flashcards
(25 cards)
“Operations management”
Planning, organizing, leading, and controlling the activities involved in producing goods and services and distributing them to customers
“Effectiveness”
using resources to create the greatest value
“Goods”
Tangible products
“Services”
Intangible products
“value chain”
the network of relationships that channels the flow of inputs, information, and financial resources through all of the processes involved in producing and distributing goods and services
“offshoring”
moving production or support process to foreign countries
“Process”
a set of activities or steps that combine inputs in order to create a desired output
“Servicescape”
The environment in which a customer and service provider interact
“Inventory”
Stocks of finished items, work in process, parts, materials, or other resources held by an organization
“Gantt chart”
a chart used to track the progress of actives involved in completing a project
“critical path method”
a project management tool that illustrates the relationships among al the activities involved in completing a project and identifies the sequence of activities likely to take the longest to complete
“immidiate predecessors”
activities in a project that must be completed before some other specified activity can begin
critical path
the sequence of activities in a project that is expected to take the longest to complete
“automation”
replacing human operation and control of machinery and equipment with some form of programmed control
Total quality management
an approach to quality improvement that calls for everyone within an organization to take responsibility for improving quality and emphasizes the need for a long-term commitment to continuous improvement
“Total quality management”
an approach to quality improvement that calls for everyone within an organization to take responsibility for improving quality and emphasizes the need for a long-term commitment to continuous improvement
“Six Sigma”
An approach to quality improvement characterized by very ambitious quality goals, extensive training of employees, and a long-term commitment to working on qua lit-related issues
“value stream map”
a tool used in lean production to show the flows of materials and information from the beginning to the end of a production process; used to identify where waste occurs within production system
“cybermediary”
an internet-based firm that specializes in the secure electronic transfer of funds
“salaries”
the pay that employees receive over a fixed period, most often weekly or monthly
“wages”
the pay that employees receive in exchange for the number of hours or days that they work
“human resource management”
the management function focused on maximizing the effectiveness of the workforce by recruiting world class talent, promoting career development, and determining workforce strategies to boost organizational effectiness
“human resource management”
the management function focused on maximizing the effectiveness of the workforce by recruiting world class talent, promoting career development, and determining workforce strategies to boost organizational effectiveness
“human resource management”
the management function focused on maximizing the effectiveness of the workforce by recruiting world class talent, promoting career development, and determining workforce strategies to boost organizational effectiveness
