Big EXAM #2 Flashcards
(196 cards)
1
Q
Most people make an instant judgment of others within the first _______ of meeting.
A) 30 seconds
B) minute
C) minute and a half
D) 5 minutes
A
30 seconds
2
Q
If the call must be placed on hold, the technician should check back with the caller in ____ intervals to reassure the patient that she or he has not forgotten.
A) 30 second
B) 1-2 minutes
C) 3 minute
D) 5 minute
A
1-2 minutes
3
Q
If a customer is angry about a medication, regardless of the problem, a pharmacy technician can ease the person’s frustration by doing the following:
A) respond with frustration
B) show impatience while listening
C) just listen
D) roll their eyes
A
Just listen
4
Q
If any part of a prescription is illegible, technicians should:
A) Ask another technician for help
B) Call the prescriber for clarification
C) See what medication the patient is taking and try to figure it out on their own
D) None of the above
A
None of the above
5
Q
A person’s voice can influence how the information is perceived bases on:
A) Speed
B) Volume
C) Inflection
D) All of the above
A
D) All of the above
6
Q
Sodium Bicarbonate
A
NaHCO3
7
Q
RTS
A
Return To Stock
8
Q
I U
A
International Unit
9
Q
SWI/ SWFI
A
Sterile Water Injection
10
Q
FeSO4
A
Ferrous Sulfate, Iron Sulfate
11
Q
MgSO4
A
Magnesium Sulfate
12
Q
MSO4
A
Morphine Sulfate
13
Q
PCA
A
Patient Controlled Analgesia
14
Q
MV
A
Multi-Vitamin
15
Q
APAP
A
Acetaminophen
16
Q
5% Dextrose & 0.9& Sodium Chloride
A
D5NS
17
Q
I
V
X
L
C
D
M
A
1
5
10
50
100
500
1000
18
Q
T/F
Good communication is important for patient safety.
A
True
19
Q
T/F
Sometimes, just listening to a person is all that is required.
A
True
20
Q
T/F
It is not important for pharmacy technicians to always behave professionally.
A
False
21
Q
T/F
A pleasant facial expression will most likely cause a patient to respond in a positive manner.
A
True
22
Q
T/F
Always treat customers as you would want to be treated
A
True
23
Q
A feeling of wanting to help someone who is sick or in trouble
A
Compassion
24
Q
A means of communication that can be a written message, spoken words, or body language
A
Channel
25
A mental disposition or feeling a technician adopts toward customer's, co-workers, or duties at work
Attitude
26
The act of giving or exchanging information without using spoken words
Nonverbal Communication
27
The skill of dealing with others without causing bad feelings
Diplomacy
28
An unwritten guideline or rule of behavior
Etiquette
29
The ability to express oneself in such a way that one is understood readily and clearly
Communication
30
The ability to do or say things without offending or upsetting other people
Tact
31
The sharing of information by individuals through the use of speech
Verbal Communication
32
The way a person thinks about or understands someone or something
Perception
33
ANS
Autonomic Nervous System
34
MRI
Magnetic Resonace Imaging
35
IVC
Inferior Vena Cava
36
PNS
Peripheral Nevous System
37
CNS
Central Nevous System
38
MS
Multiple Sclerosis
39
AD
Alzheimer's Disease
40
TJC
The Joint Commission
41
FDA
Food Drug Administraion
42
OCD
Obsessive Complusive Disorder
43
EEG
Electroencephalogram
44
PET
Positron Emission Tomography
45
EENT
Ear, Eyes, Nose, Throat
46
CDC
Center for Disease Control
and Prevention
47
PTCB
Pharmacy Technician Certification Board
48
TJC
The Joint Commission
49
Trademark of a drug device held by the originating manufacturing company
Brand Name
50
The proprietary or brand name given to a drug by the company that developed it; the trade name may be related to the function or main use of the drug
Trade Name
51
Name assigned to a medication or nonproprietary name of a drug
Generic Name
52
Categorization based on various characteristics, including the chemcial structure of a drug, the action of a drug, and/or the therapeutic or anatomic use of a drug
Drug Classification
53
Reference book found in pharmacies that contains detailed information on more than 22,000 prescriptions and 6000 over the counter medications
Drug Facts and Comparisons
54
The makeup of a chemcial, including the elements, the shape, the bonding types, the molecular configurations
Chemical Structure
55
A list of approved drugs to be stocked by the pharmacy; also, a list of drugs covered by an insurance company
Formulary
56
The official prescribing information for a prescription drug; the medication information sheet
Package Insert
57
Comprehensive information on a medcation's actions within the class of drugs; also lists generic and trade names, ingredients, dosages, side effects, ect...
Monograph
58
A list of drugs that are not included in the list of preferred medications that a committee of pharmacist and physicians deems to be the safest, most effective, and most economical
Nonformulary
59
CPR
Cardiopulmonary Resuscitation
60
AED
Automated External Defibrillator
61
Etoh
Ethanol, Alcohol
62
aa
of each
63
ss
one half
64
Medications kept behind the pharmacy counter that require a pharmacist's intervention before dispensing
Behind-the-Counter
(BTC)
65
An order for medication issued by a physician, dentist, or other properly licensed practitioner
Prescription
66
A medication that does not require a physician's order or prescription for the patient to purchase
Over-the-Counter
(OTC)
67
The heading of a prescription, represented by the Latin symbol Rx, meaning to "take thou" or "you take"
Superscription
68
An alphanumeric number consisting of two letters and seven numbers that is assigned to prescribers authorized by the DEA to prescribe controlled substance
Drug Enforcement Administration (DEA)
69
The computer-to-computer transfers of prescription data between pharmacies, prescribers, and payers
e-Prescrbing
70
The part of the prescribtion that provides specific instructions to the pharmacist on how to compound the prescription
Subscription
71
The directions on a prescription that explain how the patient is to take the prescribed medication
Signatura( signa or sig)
72
The process by which a prescription is submitted electronically to a third party payer for the pharmacy to be reimbursed for the medication dispensed
Adjudication
73
A label that provides supplementary information about proper and safe administration, use, or storage of a medication
Auxiliary Label
74
A statment required on the labeling of all prescription medications
Federal Legend
75
The name, dosgae form, strength, and quantity of the medication prescribed
Inscription
76
Which of the following is not one of the patient's rights?
A) Right Dosage Form
B) Right Price
C) Right Drug
D) Right Patient
Right Price
77
What does the signa mean: 1 tsp po qid ac & hs?
A) Take 1 tablespoon by mouth three times a day before meals and at bedtime
B) Take 1 tablespoon by mouth four times a day before meals and at bedtime
C) Take 1 teaspoon by mouth four times a day before meals and at bedtime
D) Take 1 teaspoon by mouth four times a day after meals and at bedtime
Take 1 teaspoon by mouth four times a day before meals and at bedtime
78
Which information may a pharmacist provide to a patient during counseling?
A) Prescription refill
B) Proper storage
C) Action to be taken in the event of a missed dose
D) All of the above
All of the above
79
Which of the following may a pharmacy technician not do in a retail pharmacy?
A) Check medication received from the wholesaler
B) Order medciations from a wholesaler
C) Accept a new prescription from the patient at the intake window
D) Accept a new prescription over the telephone from the physcian's office
D) Accept a new prescription over the telephone from the physician's office
80
The pharmacy must maintain all controlled substance invoices for a minimum of:?
A) 5 years
B) 6 months
C) 1 year
D) 2 years
D) 2 years
81
Prescriptions that have a red "C" stamped on the lower right side when filled in the pharmacy indicate that the prescription is:
A) A drug containing codeine
B) A cough medication
C) A controlled substance
D) A cardiac medication
C) A controlled substance
82
T/F If the technician cannot interpret the information on a prescripiton, they should quickly make an educated guess
False
83
T/F Only the pharmacist is responsible for inputting the patient's information into the pharmacy's computer information system
False
84
T/F The technician should check the medication against the script and the label when selecting medication from the shelf
True
85
T/F A controlled substance inventory should be done twice yearly and when there is a change of the pharmacist in charge
False,
Done every 2 years
86
T/F When the prescription is being picked up, the pharmacy technician will ask the patient if he or she has any questions for the pharmacist.
True
87
List the five rights of patients to medication safety
1. Right dosage form
2. Right patient
3. Right time
4. Right medication
5. Right route of adminstration
88
List four ways a new prescription can be received in a community pharmacy
1. e-Prescribe
2. Walk-In
3. Fax
4. Telephone
89
T/F In comparison to retail or community pharmacies, hospitals, are more abundant making there more job openings for pharmacy technicians to work in a hospital setting
False
Less
90
T/F STAT orders must be filled as soon as possible, usually within 1 to 2 hours of when the medication order is received
False
91
T/F All pharmacists and technicians must have their license, registration, and/or certification visible for inspection by the Board of Pharmacy(BoP) at all times
True
92
T/F The hospital's medical staff includes all the employees working in various departments within the hospital, which include nursing, lab, pharmacy, etc.
True
93
T/F All medical personnel must abide by the protocol of their workplace
True
94
T/F Due to pharmacy technicians being trained to perform many responsibilites within an inpatient setting, pharmacy technicians need to be efficient in multi-tasking and highly multi-functional to cover all shifts
True
95
T/F Medications delivered parenterally are delivered only by mouth
False
96
T/F The parenteral administraion of medicaiton requires strict sterile technique and care in selecting the correct gauge, correct syringe, and correct site for administrating the medicaiton
True
97
T/F The four factors in needle selection are safety, comfort for the patient, rate of flow of the medication, and the depth of injection needed to deliver the drug to the proper site
True
98
T/F Medicine is usually unstable in liquid form may come as powder form and must be reconstituted at the time of administration before giving it to a patient for use.
True
99
T/F Pharmacy technicians who work in a discharge pharmacy have the same job responsibilites and duties as those who work in retail setting
True
100
T/F A filtered needle contains a small filter system to prevent aspiration of small glass particles that may be present uisng medicaitons stored in ampules
True
101
SSRI
Selective Serotonin Reuptake Inhibitor
102
MAOI
Monoamine Oxidase Inhibitors
103
BP
Blood Pressure
104
ADHD
Attention Deficit Hyperactivity Disorder
105
KCL
Potassium Chloride
106
NaCl
Sodium Chloride
107
Ca
Calcium
108
K
Potassium
109
PCN
Penicillin
110
ZnO
Zinc Oxide
111
Cl
Chloride
112
PNV
Prenatal vitamins
113
qs
Quantity Sufficient
114
qd
once a day, daily
115
5XD
five times a day
116
aa
of each
117
P& P manuals contain information pertaining to all of the following except:
A) employee's weekly schedule
B) Emergency situations
C) Training
D) Daily Work Routines
A) Employee's Weekly Schedule
118
TJC does not inspect or accredit
Retail Pharmacies
119
Hospital orders contain which information?
A) Drug Interactions
B) Dietary Restrictions
C) medcation orders
D) All of the above
D) all of the above
120
What is the meaning of the acronym CPOE?
Computerized Prescriber Order Entry
121
Hospital technicans must be available to
A) work various shifts
B) Work weekends
C) Fill different jobs per operation needs
D) All above
D) all above
122
Technicians have all the following responsiblities except:
A) Printing labels for IV medications before filling the containter
B) Preparing antibiotics
C) Discontinuing intravenous medications per physcican's orders
D) Contacting the physican for order clarification
D) Contacting the physician for order clarification
123
Which statment about investigational drugs is false?
All investigational drugs must be disposed on site at the hospital where the study has taken place
124
Stat orders should be filled within:
B) 15 minutes
125
Which of the following provides guidelines and regulations for the compounding of sterile preparation?
USP
126
Which is not an ADS?
A) Pyxis
B) Glove Box
C) MedSelect
D) SmartCart
Glove Box
127
A specialty pharmacy located away from the central pharmacy, such as an operating room, emeregency department, or neonatal pharmacy: satellite pharmacies typically are staffed by a pharmacist and a pharmacy technician
Satellite Pharmacy
128
Automated dispensing systems often used in hospitals
SureMed and Pyxis
129
A set level of certain medications kept on hospital floors
Periodic Automatic Replenishment (PAR)
130
Procedures used in the sterile compounds of hazardous and nonhazadous materials to minimize the introduction of microbes or unwanted debris that could contaminate the preparation
Aseptic Technique
131
As soon as possible but not an emergency
ASAP Order
132
Movable carts containing trays of medications, administration sets, oxygen, and other materials used in life-threatening situations, such as cardiac arrest; also known as code carts
Crash Cart
133
Drugs not labeled for a specific patient and maintained at a nursing station or other department of the institution for the purpose of administration to a patient of the facility
Floor Stock
134
A list of drugs approved for use in hospitals by the pharmacy and therapeutics committee of the institution that have become the standard stock carried by the pharmacy and other departments
Formulary
135
Drugs that are not approved for use within an institution unless specific exceptions are filed and accepted by institutional protocols
Nonformulary medications
136
Medication that bypasses the digestive system but is inteneded for systemic action; most commonly describes medicaitons given by injection, such as intravenously or intramusculary
Parenteral Medications
137
A medication order tha must be filled immediately, as quickly as is safely possible to prepare the dose, usually within 10-15 minutes
Stat Order
138
Individualized packaged doses used in institutional practice settings
Unit Dose
139
T/F A hospital pharmacy is one of the most challenging area in which a pharmacy technincan can work
True
140
T/F Hospital pharmacies have more job openings than community pharmacies
False
141
T/F Large hospitals may have a central pharmacy and other smaller satellite pharmacies throughout the hospital
True
142
T/F The satellite pharmacies fill most of the daily medications for patients on their floors
True
143
T/F All hospitals must meet only state guidelines to be reimbursed for patients who have Medicare or Medicaid.
False
Also federal
144
T/F Technicians must have scheduling flexibility because they will need to work all shifts, including weekends, and holidays
True
145
T/F A hospital pharmacy technicians should be able to work in all areas of the pharmacy as needed
True
146
T/F When unit dose medications are prepared, the final check is always done by the lead technician
False
Pharmacist
147
T/F The Joint Commission now requires hospitals to make all medications patient-dose specific
True
148
T/F The task of counting and tracking controlled substances is a crititcal job that requires perfection
True
149
Factors that differentiate hospitals include:
A) Outpatient Services
B) Diagnositc Capabilities
C) Surgical Procedures
D) All of the above
D) All of the above
150
One of the agencies that governs the operation of hospitals is the:
A) HFC
B) HCFA
C) RPH
D) ICU
B) HCFA
151
All necessary information included on a patient's admitting record to ensure that orders are filled correctly is provided by :
A) A physician
B) A unit clerk
C) Nurse
D) All the above
D) All the above
152
When patients with the same last name end up on the same floor, which auxiliary label should be used?
A) Take as directed
B) name alert
C) May cause drowsiness
D) Shake Well
B) Name Alert
153
IV medication order label show the:
A) Drug name, strenght, and dosage form
B) Route of administration and scheduled dosing time
C) patient's name, medical record number, and room number
D) All of the above
D) all of the above
154
The technician responsible for stocking the intravenous room with all of the supplies needed for the day is the:
A) IV technician
B) Satellite technican
C) Unit dose fill technicans
D) Floor stock technican
A) IV technician
155
POE systems allow physicans, nurses, and pharmacists to directly communitcate with one another, limiting errors of trasncription by allowing electronic access to:
A) Medical and drug information data
B) Secure entry into the pharmacy
C) Pyxis machine
D) Hospital supply room
A) Medical and drug information data
156
Using the computerized prescriber order entry, a ____________ can enter all labs, dietary requirements, medications, and special notes into the computer
B) Physician
157
Enforceable regulations for IV prepartions have been provided by the:
A) TJC
B) BOP
C) USP<797>
D) PDR
C) USP<797>
158
Neonatal Intensive Care Unit
NICU
159
Post anesthesia care unit
PACU
160
Emergency Department
ED
161
Operating Room
OR
162
Labor and Delivery
L&D
163
Intensive Care Unit
ICU
164
Pediatrics
PED
165
Nursery
NSY
166
Coronary care unit
CCU
167
Orthopedics Unit
ORTHO
168
List three duties of the inventory control technician
1. bill
2. order
3. stock
169
What three specialty departments in an institution stock many drugs in injectable forms as well as a varitey of oral injectable controlled substances?
Emergecny Department
Operating Room
Intensive Care Unit
170
List three types of stat trays stocked for code carts by hospital pharmacies
1.Adult
2. Pediatric
3. Neonatal
171
Responsible TJC
accrediation to organizations
172
Responsible CMS
reulates and adminsters health related programs
173
Responsible HHS
Protects Americans Health
174
Responsible DPH
Inspects hospitals and DPH regulations
175
Responsible BOP
implements and enforces pharacy practice standards
176
Provides benefit information to the patient/client; determines the proper usage of benefits
Managed Care Pharmacy Technician
177
Interviews, identifies, and assesses baseline skill levels of technicians; schedules training and tasks for technicians; has proven leadership skills
Lead Pharmacy Technician
178
Performs on-the-job training for new employees or for technicians in new roles
Pharmacy Technician Trainer
179
Teaches pharmacy technician students the knowledge and skills they need to pass an ASHP-approved national certification exam and become certified pharmacy technician
Pharmacy Technician Educator
180
Take specific safety precautions when preparing radioactive products as ordered
Nuclear Pharmacy Technician
181
Travels to client's sites and promotes his or her company's assigned medications
Pharmaceutical Sales Representative
182
Dispense investigational, prior-approved drugs, or indigent medications that require separate inventory control and documentation, and often uses advanced or specific ordering and return protocols
Prior Approval or Investigational Drug Coordinator
183
Perform duties much like those of a technician at a community or hospital setting without a pharmacisty physically on site
Telepharmacy Technician
184
Interviews patients about their at-home medications including prescription and over-the-counter medications, vitamins, or herbal supplements to help the provider make informed decisions about a patient's medication regimen
Medication Reconciliation Technician
185
Place daily orders to keep the department stocked to fulfill the orders/prescription requests to satisfy the patient in need and works closely with pharmacy management in implementing cost saving opportunities
Pharmacy Inventory and Purchasing Agent
186
Providing benefit information to the patient is a resonsibility of which pharmacy technician?
Managed Care Pharmacy Technician
187
Which pharmacy setting does not have a pharmacist on site?
A) Pharmacy Inofrmatics
B) Telepharmacy
C) Nuclear Pharmacy
D) Managed care pharmacy
Telepharmacy
188
The expected growth rate for the pharmacy technician profession is ___ between 2014-2024.
A) 9%
B) 30%
C) 32%
D) 34%
A) 9%
189
Providing benefit information to the patient is a responsibility of which pharmacy technician practice?
A) Pharmaceutiucal sales representative
B) Managed care pharmacy technician
C) Pharmacy technician educator
D) Telepharmacy pharmacy technician
B) Managed Care Pharmacy Technician
190
Which professional works closely with the pharmacy management in implementing cost-saving opportunities?
A) Pharmaceutical sales representative
B) Managed Care pharmacy technician
C) Pharmacy purchaing agent
D) Nuclear pharmacy technician
C) Pharmacy Purchasing Agent
191
When health maintenance organizations were created in 1973, the cost of prescription medications was about ___ of health care costs.
A) 2%
B) 32%
C) 10%
D) 5%
D) 5%
192
A specialty area of pharmacy practice dedicated to compounding and dispensing of radioactive materials is ______.
A) pharmacy informatics
B) nuclear pharmacy
C) managed care pharmacy
D) none of the above
B) Nuclear Pharmacy
193
Telepharmacy began in rural areas of ______
A) South Dakota
B) North Dakota
C) Maine
D) Montana
North Dakota
194
Which pharmacy technician position requires the technician to interview patients about their medications?
A) pharmaceutical technician
B) telepharmacy tech
C) medication reconciliation tech
D) pharmacy informatics tech
C) Medication reconciliation Technician
195
A pharmacy technician may be employed by the IT department of a health care organization in which type of pharmacy practice?
A) Telepharmacy
B) Pharmacy informatics
C) Pharmacy purchaing agent
D) Pharmacy technician educator
B) Pharmacy Informatics
196
The pharmacy field highly prefers a candidate to have experience in business and business relations for the position of ___________.
A) pharmacy purchasing agent
B) pharmacy informatics
C) pharmaceutial sales representative
D) pharmacy technician trainer
C) pharmaceutical sales representative
