BMF WARRANTY Flashcards
(18 cards)
Why can’t I get a new piece of furniture if I have an issue instead of it being repaired?
Your warranty is designed to repair any manufacturing issue. The manufacturer does not offer a replacement option.
What is the difference between my manufacture’s warranty and the protection plan I purchased?
Your protection plan covers accidental occurrences and is not an extension of the manufacturer warranty. Your manufacturer warranty covers manufacturer defects.
What does “lifetime” mean on my warranty?
Lifetime warranties cover the lifetime of the furniture for the original purchaser. Lifetime of furniture is determined by state law. 5-7 years is standard for a lifetime furniture warranty.
What do I do if my furniture is out of warranty?
Bob Mills Furniture is happy to help facilitate an out of warranty claim at a charge. Labor and parts are all subject to a charge.
Does my furniture from the End Zone (AS-IS) come with a warranty?
Our As-Is merchandise is sold at deep discounts and does not qualify for return, exchange, or service.
What do I do if I have moved out of your service area and I need a repair?
Please contact the Bob Mills Furniture Solution Center and we will be happy to look into service options for your area or get you in contact with the manufacturer for further assistance
Do I have to wait for parts?
Some parts may be readily available from our manufacturers. Other parts come from overseas manufacturing companies and ship on freight containers which can extend the shipping process. Keep in mind if you made a special order purchase, parts may need to be made specifically for your parts order and then shipped to our distribution center.
What happens if my furniture cannot be repaired?
The manufacturer will determine the next course of action if your furniture cannot be repaired.
Do you sell extended warranties?
Bob Mills Furniture only offers a 10 year extended warranty on our M.O.O.D.™ Base and an accidental protection plan called SmartBuy® .
Do you offer “loaner” furniture if my item needs to be brought in shop?
Loaner furniture is not offered while merchandise is being repaired.
CAN I RETURN MY MATTRESS IF I DON’T LIKE IT?
Bob Mills Furniture does not offer a return policy on bedding. Bob Mills Furniture is proud to offer 90-Nites of Nitey-Nites. With the purchase of a proper pillow and mattress protector, the purchaser has the opportunity to try their mattress up to 90 nights. If you feel you made a mistake, and your mattress does qualify under the exchange standards, you will be authorized a 1 time reselection with 90% credit toward a mattress of equal or greater value.
Why do I need to take pictures of my mattress for a warranty claim?
The manufacturer requires photo documentation of impression measurements and to ensure your mattress is free of rips, tears, stains, and burns.
Why was my warranty claim denied?
There are certain criteria which must be met before a warranty claim is approved. There must be evidence of the warranty’s minimum impression. Warranty claims can be denied if there is any evidence of a rips, tears, stains, or burns. This voids the manufacturer warranty
Why does my mattress feel different from the one in the store?
Floor model mattresses have been tested by numerous users daily, which will affect the way a new mattress will feel to you. New mattresses need time to conform to the user. We recommend allowing your mattress 21-28 days to conform to your shape.
Why does my new mattress have a chemical odor?
Many of our mattresses are constructed straight from the manufacturer and immediately placed in plastic wrapping. The foam that is used in the manufacturing process can produce off-gassing but this should dissipate within a week.
Why is it important to have a proper foundation under my mattress?
This ensures that your mattress is living up to its full potential to allow for maximum comfort and to prevent any sagging.
Why do I need to give my mattress “time” to conform to my body?
Much like a new pair of shoes your mattress needs at leas 21-28 days to conform to the user.
What constitutes a manufacturing defect on a mattress?
Large bulging of side walls or body impressions which meet the impression minimums which the manufacturer has put in place for their mattresses
