Book 20

Question 1

Every member has a personal obligation to what?

Answer 1

Be physically and mentally ready every time the

alarm sounds

Question 2

What is the fire department’s ultimate goal?

Answer 2

To leave the customer with a positive experience

Question 3

It is incumbent upon who to provide positive

leadership?

Answer 3

Battalion and Company Officers

Question 4

Within a six to twelve month period, it is realistic
that each station could identify how many percent
of the major businesses in the area?

Answer 4

20% of the major businesses

Question 5

What comprises the three level Community Liaison

Team?

Answer 5

Company Involvement,
Battalion level coordination
Division level guidance and support

Question 6

As part of our decentralization, requests for
community events should be handled by what
level?

Answer 6

Lowest level possible

Question 7

Each event must be carefully evaluated for what

three considerations?

Answer 7

Purpose of event, Intent, and level of FD

participation requested

Question 8

What types of community events require Fire Chief

approval?

Answer 8

• Outside request for Ride Alongs
• Commercial use of FD stations/apparatus
• Requests for the CE (I think they mean Chief
  Engineer) to appear in person*

*notify Captain @ CSU or CLO

Question 9

What types of community events require Bureau

Commander approval?

Answer 9

Requests for Co’s to be placed CAV when MFC
is unable to approve

RAs CAV at events* (BC and EMS shall be notified)

*normally RAs will remain AVI

Question 10

All requests for Ride Alongs must be made, in
writing, to the Fire Chief a minimum of how many
days in advance?

Answer 10

14 days in advance

Question 11

The Ride Along will be a one time only, __ day

maximum stay

Answer 11

2 day maximum stay

Question 12

Who must complete an LAFD Indemnity

Agreement (F-1109)?

Answer 12

Station Commander or Company Officer

Question 13

What steps shall the Station Commander take

when receiving notification of an upcoming event?

Answer 13

• Verify First-In district
• Identify possible levels of FD commitment
• Determine number of resources to attend
• Check BATT/STA calendar for conflicts
• If station can handle, notify BC (if needed) and
  coordinate with Batt Liaison Officer (if needed)
  If station requires additional assistance, confer w/
  Batt Liaison Officer
• Contact CSU or CLO telephonically for requests
  that require Fire Chief’s attendance
• Submit summary of event to Batt Liaison Officer

Question 14

No associates, friends, or family shall be permitted to ride along unless they meet what criteria?

Answer 14

The above “Ride Along” criteria

Question 15

Within a six to twelve month period, it is realistic
that each station could implement how many
Community Outreach Activities at the fire station?

Answer 15

One activity

Question 16

For non-fire service professionals, Ride Alongs for
observation purposes shall be limited to how many
hours?

Answer 16

8 hours

Question 17

Through increased community involvement all
department members will better understand the ___
that exists in the community they serve?

Answer 17

challenges, issues, opportunities

Question 18

The determination of the primary concerns on which
members of a fire station should focus the
community oriented efforts are dependent on?

Answer 18

physical and social make up

Question 19

Through community services department members
will learn more about the ___ that exists in their
community, and develop relationships with the
people who are affected by these issues.

Answer 19

problems, issues and challenges

Question 20

Customer service begins with?

Answer 20

respect and how we treat each other

Question 21

74% of our calls are ___? 6%?

20%?

Answer 21

74%=EMS
6%=fires
20%=service related calls

Question 22

The success of the fire stations community effort
will be directly correlated to their understanding of
the ___ of community involvement?

Answer 22

Purpose, needs and benefits

Question 23

The contact person requesting FD participation
should be notified___ regardless of platoon
involvement?

Answer 23

within 24 hrs or ASAP