BPB a Flashcards
(23 cards)
-is the transmission of information from the sender to receiver through the use
of words, symbols and gestures.
Communication
is the flow of information and messages from a higher level
inside an organization to a lower one, from top to bottom
Downward communication
- is the process of information flowing from the lower levels of a
hierarchy to the upper levels, bottom to top management.
Upward communication
involves the flow of messages between individuals and groups
on the same level of an organization.
Horizontal communication
communication flows between an employee of another
department and a manger whom the employee does not report to.
Diagonal Communication
is a complex set of assumptions and attitudes which we use to filter
perceptions to create meaning. The frame can include beliefs, schemas, preferences, values,
culture and other ways in which we bias our understanding and judgment.
Frame of reference
when you have multiple, simultaneous modes of interaction
going on
Communication Overload
the phenomenon that occurs when we only see what we want to see
and hear what we want to hear.
Selective Listening
the receiver evaluates the message based on previous experiences with
the sender.
Value Judgement
the receiver manipulates the information to avoid reprimand or put the situation in
his favor.
Filtering
some may produce their own terminologies not familiar to others
Language
that helps explain why we think, act and feel the way we do. TA claims that we can better understand
ourselves by analyzing our transactions with the people closest to us.
Transactional analysis
refers to the behaviours, thoughts and feelings that are copied, learned or
even borrowed from our parents, parental figures, or significant others
Parent ego state
A set of behaviors, thoughts and feelings which are direct responses to the
here-and-now, not copied from parents or parent-figures nor replayed from the individual’s own
childhood.
Adult ego state
Is the archaic feelings, attitudes and behaviours which are replayed from
childhood
Child ego state
a “You’re not OK” message, and is punitive.
Negative Controlling Parent
When
in this mode the person is engulfing and overprotective.
Negative Nurturing Parent
to experience such emotions as depression, unrealistic fear
and anxiety
Negative Adapted Child
the person runs wild with no restrictions or boundaries. In
this mode they express a “You’re not OK” message
Negative Free Child
communicates the message “You’re OK”. When in this mode the
person is caring and affirming.
Positive Nurturing Parent
This is the boundary
setting mode, offering constructive criticism, whilst being caring but firm.
Positive Controlling Parent
From this mode we learn the
rules to help us live with others.
Positive Adapted Child
We’re OK” messages. The Adult is able to assess reality in the executive position it is possible to choose
which of the other effective modes to go into, dependent on the situation.
Accounting mode
