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BrewBasics PDF Flashcards

1
Q

what is the foundation of our success and how do we hold fast to it

A

culture.

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2
Q

what is our “first job” at 7 Brew

A

take care of our team and have each other’s backs

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3
Q

If you get sick at 11pm and work at 6am the following morning, how should you reach out to your manager to let them know?

A

you should call them if less than 12 hours

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4
Q

in your own words, what affect should the music we play in the stand have on our team and customers?

A

it’s affect should be positive and energizing

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5
Q

which item(s) are not allowed under the dress code
jeans
sweatpants
shorts with inseam less than 3 inches
flip flop sandals
pink leggings

A

flip flops
sweatpants

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6
Q

who is the first team member that our customer interacts with when they pull into the drive-thru line

A

Texter

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7
Q

which position is the foundational role in the stand and why

A

Lane because they interact with the customer while being efficient and fast with payments

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8
Q

if a customer orders a large brunette, what clarifying question should you ask them

A

hot or iced? anything else?

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9
Q

“translate” this order from a customer to your teammates in the correct sequence:
I need a Triple 7 made with whole milk, over ice. Large, please.”

A

Large, iced, whole milk, triple 7

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10
Q

What is the lane position’s job after the customer has paid and while the drink is still being made?

A

connect with the customer?

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11
Q

Which position handles finishing details

A

milk

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12
Q

what does ACT stand for

A

apologize
care
thank

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13
Q

what are the Big 3

A
  1. genuine and unique interactions with every customer and teammates
  2. use open and positive body language
  3. smile for every customer/ teammate
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14
Q

what are the non fruit SF syrups

A

brown sugar cinnamon, chocolate macadamia nut, Irish cream, hazelnut, vanilla

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15
Q

what are the fruit SF syrups

A

coconut, peach, raspberry, strawberry

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16
Q

do we have SF sauces for all 3 sauces

A

yes

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17
Q

a shot window is the amount of time it takes for the ___ in the espresso machine to flow through the grinds. how long is this window?

A

steam
17-27 seconds

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18
Q

the ___ is a filter that we fill we coffee grinds and lock into the espresso machine

A

portafilter

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19
Q

3 steps to pull a double shot

A

coffee grinds, tamping, extraction

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20
Q

If a shot pulls too quickly how do you fix it

A

adjust the grinder to grind more fine

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21
Q

if a shot pulls too slow how do you fix it

A

adjust the grinder to a coarser consistency

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22
Q

good temp for steaming milk

A

160-170

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23
Q

for steamed milk, what is the measurement of tight froth and what will it look like

A

1/4 “ and wet paint

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24
Q

temp for kids drinks

A

110-120

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25
temp for "drinkable"
140-150
26
temp for "regular" or unspecified
160-170
27
temp for extra hot
175-180
28
temp for burnt
over 180
29
smooth mix is what
half and half
30
what is the standard dairy bases (4)
smooth, mocha, whole, ice cream
31
smooth mix is used in what drink
breves
32
mocha mix is used in what drinks
mochas, chocolate milk, hot cocoa
33
what is the default milk used in lattes and cappuccinos
whole milk
34
what mix is used in smoothies, chai chillers, and shakes
ice cream mix
35
skinny drinks use what 2 things
nonfat milk and SF flavors
36
are dairy alternatives SF?
no
37
what is the shot window
17-27
38
what is the sequence for drink making: shots, milk, flavor
flavor shots, milk
39
how much froth do the drinks get on top
1/4 inch, tight froth
40
what milk is used in a breve
smooth mix
41
milk used in SF mocha
smooth mix
42
milk used in hot chocolates
mocha mix
43
milk in SF lattes
whole milk
44
what are the 3 non dairy milk options
oat, coconut, almond
45
name the 4 drinks that are breves
smooth 7 blondie cinnamon roll triple 7
46
what flavors are in smooth 7
irish cream white chocolate
47
what flavors are in blondie
caramel vanilla
48
what flavors are in cinnamon roll
white chocolate brown sugar cinnamon
49
what flavors are in triple 7
irish cream white chocolate
50
what are the 3 mochas
brunette W.C Mocha German chocolate
51
what flavors are in brunette
caramel hazelnut
52
what flavors are in white chocolate mocha
white chocolate
53
what flavors are in German chocolate
caramel coconut
54
what mix do breves get
smooth mix
55
what mix do mochas get
mocha mix
56
what extra flavor is added to SF mochas
SF dark chocolate
57
how many total scoops of flavor are in our original breve drinks (hot/iced)?
1-2-2
58
how many total scoops of flavor are in our original mocha drinks (hot or iced?)
1-1-2
59
what flavor combinations go in smooth 7
irish cream, white chocolate
60
what flavor combinations go in German chocolate
caramel, coconut
61
what flavor combinations go in brunette
caramel, hazelnut
62
what flavor combinations go in white chocolate mocha
white chocolate
63
what flavor combinations go in cinnamon roll
white choc. brown sugar + cinnamon
64
what flavor combinations go in triple 7
Irish cream, White chocolate
65
how many shots does a large blondie have
4
66
how many shots does a small triple 7 have
6
67
how many shots does a medium German chocolate have
2
68
what milk is used for a small sugar free white chocolate mocha
whole milk?
69
flavors used in a medium SF brunette, and how many scoops of each?
2 total scoops of 1: SF caramel + SF hazelnut 1: SF dark chocolate
70
flavors used in a large almond milk German Chocolate, and how many scoops of each
1 caramel, 1 coconut?
71
what's the scoop #s for all house blends
1-1-1
72
cafe latte means
coffee and milk
73
if a mocha doesn't have mocha mix, use what flavor scoop
1-2-2
74
how many shots in a small, medium, and large house blend
2-3-4
75
how many scoops (if requested) go in small, medium, and large house blends
1-1-1
76
what milk in a latte
whole mix
77
what milk in a breve
smooth mix
78
what milk in a skinny latte
nonfat
79
how many scoops (if requested) are added to lattes and breves small, medium, large
Breves: 1-2-2 Lattes:
80
what milk in a mocha
mocha mix?
81
how many scoops if requested are used in mochas small, medium, large
1?
82
if a customer orders a small caramel mocha, what flavors are used and how many scoops of each
Caramel, 1?
83
if a customer order a medium SF caramel mocha, what flavors are used and how many scoops of each
SF caramel, 1?
84
what is the standard milk for a cappuccino
whole milk
85
how much froth is in a standard cappuccino
?
86
what is the standard milk for hot or iced chai lattes
whole milk
87
how many ounces of chai concentrate and milk belong in a small iced chai latte
4 and 4
88
what numbers are remembered for smoothies, chai chillers, and shakes
2-3-4 6-9-12
89
how many ounces of smoothie mix are used in our smoothies s: m: L:
6-9-12
90
how many ounces of ice cream mix are used in smoothies s: m: L:
2-3-4
91
if a customer requests additional flavor in their smoothie, how many scoops should you add
1
92
how many ounces of chai concentrate are used in our chai chilller
6-9-12
93
how many ounces of ice cream mix are used in our chai chiller
2-3-4
94
how many scoops of flavor are in shakes s: m: L:
2-3-4
95
if additional flavor is requested in their chai chiller, how many scoops should you add
?
96
number of scoops in iced energy S M L
1-1-2
97
number of scoops in energy chillers S M L
1-1-2
98
number of scoops in hot teas S M L
1-1-1
99
number of scoops in iced teas S M L
1-2-3
100
if a customer asks for a sweet tea, what flavor(s) should we use
cane sugar syrup
101
how many scoops of flavor are used for our seven fizz S M L
2-3-4
102
what is the standard milk for our hot cocoas
mocha mix
103
how many ounces of smoothie mix are used in a kids smoothie
4
104
how many ounces of ice cream mix are used in a kids smoothie
1
105
what is the hottest acceptable temperature for kids drinks
110-120
106
what is the first step before measuring out matcha concentrate for a drink
?
107
how many scoops of flavor go in each size of a peppermint matcha chiller S M L
?
108
how many scoops of flavor, if requested, go in each size of iced lemonade S M L
1-1-2
109
How many ounces of lemonade concentrate are in a small lemonade chiller
4
110
How many double shots do you need for a chiller batch
30
111
how long does green tea need to steep
a few minutes?
112
what else goes into the chiller machine with the chiller batch and how much of it
espresso 60oz sugar 24oz whole milk 2 gallons
113
T/F: after the tea is steeped, top off with bunn water
F

7Brew (8 decks)

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