BU1105 Flashcards
(23 cards)
3 Styles of Communication
Assertive Communication
Aggressive Communication
Submissive(Passive) Communication
3 Styles of Communication
Assertive Communication
Aggressive Communication
Submissive(Passive) Communication
Assertive Communication Fairness Directness Tact and sensitivity Honesty
Assertive Communication Fairness Directness Tact and sensitivity Honesty
Aggressive Communication Exerting control over others Humiliating others Dominating Being pushy Always needing to be right Using absolute terms Blaming others Involves a Win-Lose mindset
Aggressive Communication Exerting control over others Humiliating others Dominating Being pushy Always needing to be right Using absolute terms Blaming others Involves a Win-Lose mindset
Submissive(Passive) Communication Indirectness Avoiding conflict Being easily persuaded Being a people pleaser Hiding your true thoughts and feelings
Submissive(Passive) Communication Indirectness Avoiding conflict Being easily persuaded Being a people pleaser Hiding your true thoughts and feelings
How to Communicate Assertively
Perspective of the situation.
Feelings about the situation.
Wants regarding the situation.
How to Communicate Assertively
Perspective of the situation.
Feelings about the situation.
Wants regarding the situation.
‘I’ messages
‘I’ messages/statements are a way of sharing emotions and letting others know how their behaviour is perceived and how it affects you
‘I’ messages
‘I’ messages/statements are a way of sharing emotions and letting others know how their behaviour is perceived and how it affects you
‘I’ messages/statements can have two, three or four parts.
Feelings+Behavior
Feelings+Behavior+Effects
Feelings+Behavior+Effects+Alternative Acceptable Behavior
‘I’ messages/statements can have two, three or four parts.
Feelings+Behavior
Feelings+Behavior+Effects
Feelings+Behavior+Effects+Alternative Acceptable Behavior
Positive Constructive Feedback STAR
ST - Situation or task you are about to comment on.
A - Action or example of what you are commenting on.
R - Result or benefit enables you to be specific and constructive.
Positive Constructive Feedback STAR
ST - Situation or task you are about to comment on.
A - Action or example of what you are commenting on.
R - Result or benefit enables you to be specific and constructive.
Negative Constructive Feedback STAAAR
ST - Situation or test you are about to comment on.
AA - Alternative action or example of what to do in the future.
AR - Alternative result or specific planned outcome is identified and discussed constructively.
Negative Constructive Feedback STAAAR
ST - Situation or test you are about to comment on.
AA - Alternative action or example of what to do in the future.
AR - Alternative result or specific planned outcome is identified and discussed constructively.
People with high Emotional Intelligence (E.I.) are usually successful in most things they do because:
They are good team members
They make others feel good
They do not get easily upset or angry
People with high Emotional Intelligence (E.I.) are usually successful in most things they do because:
They are good team members
They make others feel good
They do not get easily upset or angry
In 1998 the Emotional Competence frameworks were defined.
In 1998 the Emotional Competence frameworks were defined.
Emotional intelligence (E.I.) Competency Clusters
1. Personal competence
Reflected in our self-awareness, self-regulation and self- management
2. Social competence
Reflected in our social awareness and relationship management
Emotional intelligence (E.I.) Competency Clusters
1. Personal competence
Reflected in our self-awareness, self-regulation and self- management
2. Social competence
Reflected in our social awareness and relationship management
Personal Competence: Managing Ourselves Self-awareness: Emotional Awareness Accurate Self-assessment Self-confidence Self-regulation: Self-control Trustworthiness Conscientiousness Adaptability Innovativeness Self-motivation: Achievement drive Commitment Initiative Optimism
Personal Competence: Managing Ourselves Self-awareness: Emotional Awareness Accurate Self-assessment Self-confidence Self-regulation: Self-control Trustworthiness Conscientiousness Adaptability Innovativeness Self-motivation: Achievement drive Commitment Initiative Optimism
Self-awareness concerns knowing one’s internal states
preferences
resources
Intuitions
It influences:
The way we relate to others.
Our capacity or readiness for self - disclosure.
Our ability to give and receive feedback in interpersonal
relationships.
Our level of emotional intelligence.
Self-awareness concerns knowing one’s internal states
preferences:
resources
Intuitions
It influences:
The way we relate to others.
Our capacity or readiness for self- disclosure.
Our ability to give and receive feedback in interpersonal
relationships.
Our level of emotional intelligence.
Self-regulation involves managing one’s:
Internal states
Impulses
Resources
Self-regulation involves managing one’s:
Internal states
Impulses
Resources
Social Competence: Managing Relationships Social awareness: Empathy Service orientation Developing others Leveraging diversity Political awareness Social skills: Influence Communication Leadership Change catalyst Conflict management Building bonds Collaboration and cooperation Team capabilities
Social Competence: Managing Relationships Social awareness: Empathy Service orientation Developing others Leveraging diversity Political awareness Social skills: Influence Communication Leadership Change catalyst Conflict management Building bonds Collaboration and cooperation Team capabilities
Social awareness refers to how people manage relationships and awareness of others’ feelings, needs and concerns
Social awareness refers to how people manage relationships and awareness of others’ feelings, needs and concerns
People with social skills:
Have a service orientation.
Have the ability to anticipate, recognise and meet the needs of others.
Communicate openly and with empathy.
Focus on interest of self and others.
Influence through persuasion and build consensus.
Influence, mentor, guide and support the performance of others.
Collaborate and negotiate effectively.
Manage conflict.
People with social skills:
Have a service orientation.
Have the ability to anticipate, recognise and meet the needs of others.
Communicate openly and with empathy.
Focus on interest of self and others.
Influence through persuasion and build consensus.
Influence, mentor, guide and support the performance of others.
Collaborate and negotiate effectively.
Manage conflict.
What is Self-Awareness? Knowing your: Motivations, Values Preferences, Personality Emotional Intelligence etc. Understanding how these factors influence: Our Judgment Decisions we make Interactions with other people
What is Self-Awareness? Knowing your: Motivations, Values Preferences, Personality Emotional Intelligence etc. Understanding how these factors influence: Our Judgment Decisions we make Interactions with other people
Self-Concept People with a more consistent self-view: Have a clearer self-knowledge. Are more assertive. Have self-experiences that are less affected by perspectives of others.
Self-Concept People with a more consistent self-view: Have a clearer self-knowledge. Are more assertive. Have self-experiences that are less affected by perspectives of others.
Self-Esteem
Self-concept is also affected by self-esteem.
Self-esteem is the evaluative part of the self - concept
(The negative and positive judgments we make about ourselves).
Our self-esteem is based on self-respect and respect for others.
It is enhanced by the esteem received from others.
Self-Esteem
Self-concept is also affected by self-esteem.
Self-esteem is the evaluative part of the self - concept
(The negative and positive judgments we make about ourselves).
Our self-esteem is based on self-respect and respect for others.
It is enhanced by the esteem received from others.
How to Gain Self-Awareness: Recognize your weaknesses, strengths, biases, attitudes, values and perceptions. How to enhance your self-awareness: Analyze your own experiences. Look at yourself through the eyes of others. Self-disclose. Acquire diverse experiences. Increase your emotional intelligence.
How to Gain Self-Awareness: Recognize your weaknesses, strengths, biases, attitudes, values and perceptions. How to enhance your self-awareness: Analyze your own experiences. Look at yourself through the eyes of others. Self-disclose. Acquire diverse experiences. Increase your emotional intelligence.
Self-Disclosure Clarifies your perceptions Verifies your own beliefs Affirms your self-concept Validates data received from an objective source
Self-Disclosure Clarifies your perceptions Verifies your own beliefs Affirms your self-concept Validates data received from an objective source
