business

Question 1

The values and ideals that an (organization) encourages among its employees

Answer 1

Corporate culture

Question 2

Polite behavior; good manners

Answer 2

Courtesy

Question 3

The customer’s preference for a business; usually expressed in regular purchases from the business

Answer 3

Customer loyalty

Question 4

All the activities a business engages in to interact with its customers

Answer 4

Customer relations

Question 5

Activities and benefits **(provided) **by a business to (its customers) to create goodwill and customer (satisfaction)

Answer 5

Customer service

Question 6

Focused on customer needs and wants

Answer 6

Customer-centric

Question 7

The people (i.e., employees) who work cooperatively together to achieve business goals

Answer 7

Internal customers

Question 8

Loyalty to a particular business

Answer 8

Patronage

Question 9

Adapting to the environment in advance of the occurrence of events; taking advantage of opportunities rather than reacting to problems

Answer 9

Proactive

Question 10

The amount and the value of goods and services produced (outputs) from set amounts of resources (inputs)

Answer 10

Productivity

Question 11

All the opportunities that businesses have to connect with customers and reinforce their brand value

Answer 11

Touchpoints

Question 12

Promotion for a business provided by customers who tell others of their satisfaction with the business

Answer 12

Word-of-mouth promotion