Business I.T. Study (Lesson 1)

Question 1

A good-practice guidance applicable to all types of organizations that provide services to businesses.

Answer 1

ITIL (Information Technology Infrastructure Library)

Question 2

A source of good practice in service management

Answer 2

ITIL Framework

Question 3

Help to guide organizational decisions and actions and ensure a shared understanding and unified approach to ITSM throughout the organization.

Answer 3

ITIL Guiding Principles

Question 4

Enhance the flexibility of the service value chain by supporting multiple chain activities.

Answer 4

ITIL Practices

Question 5

Describes how the components and activities of an organization interact to create value through IT-enabled services.

Answer 5

SVS (Service Value System)

Question 6

A flexible model for the creation, delivery, and continual improvement of services.

Answer 6

ITIL Service Value Chain

Question 7

Enables the organization to maintain the alignment of its operations with the strategic direction determined by its governing body.

Answer 7

Governance