Business management AOS 2 CHAP 5 Flashcards
(18 cards)
Define on the job training and provide advantages and disadvantages
Define off the job training and provide advantages and disadvantages
Define Performance Management
Performance management is the process used to evaluate and improve both individual and business performance.
Employees that perform well, help the business achieve its objectives.
Employees may have areas they need to improve
Define Management by objectives and provide advantages and disadvantages
Management by objectives is where the managers and employees agree on a set of goals for the employee.
The objectives are then used to evaluate the employees performance at regular intervals and provide feedback.
Define Appraisals and provide advantages and disadvantages
Performance appraisal is a formal evaluation of how well an employee is performing their role.
Define Self-evaluation and provide advantages and disadvantages
Self evaluation is where employees assess their own performance against predetermined goals.
Process encourages employees to take ownership of their and reflect on their own strengths and weaknesses.
Define Employee observation and provide advantages and disadvantages
Employee observation is where managers, supervisors or other stakeholders view the employee while they perform their work.
Define Termination
-Termination is the phase where the employee leaves the business ending the employment relationship
-Employees enter termination either voluntarily or involuntarily
-Is it important that the employee is treated fairly and lawfully during termination
-The human resource manager is often responsible for any issues that may occur to do with well being
Define Retirement (voluntary)
-Retirement is where an employee decides to leave the business as well as the workforce
-Retirement can be a difficult decision form any employees and the business can be supportive during this time
Define Redundancy
Redundancy: Is where an employee leaves the business because their job no longer exists
Redundancy may occur for a number of reasons
- Reducing costs
- New technologies
- Restructuring the business
- Merging businesses
Voluntary redundancy: Is where the employee nominates themselves to take up redundancy
Involuntary redundancy: Is where the employee is forced to leave the company as their job no longer exists
Define Resignation (voluntary)
Resignation is where an employee voluntarily leaves the business
Employees may resign for a number of reasons Businesses should find out these reasons to identify if they need to improve
Define Dismissal
Dismissal: Is where an employee is terminated due to unacceptable behaviour or performance
- Summary dismissal: when an employee commits a serious breach of their employment contract and can be dismissed immediately
- On-notice dismissal: When an employee is not performing to standard. They are warned and provided an opportunity to improve
Define Workplace Relations
Workplace relations refers to the interaction between the employers and the employees in regards to areas such as wages, employment conditions and workplace disputes
Aim of workplace relations is to have
-Employees that are satisfied with their wages and conditions
-A business that is productive and competitive
-disputes are minimised or resolved quickly
Having poor workplace relations can create an environment where employees are dissatisfied and constantly fighting with their employers and even other employees
Employees
Employees are those that work in the business in exchange for remuneration
Their role is to:
-Carry out the tasks in their job description
-Work towards t he achievement of business objectives
-Follow business policies
With regards to workplace relation issues;
-Employees may be involved in the process of negotiating a new wage agreement
-Vote on a new wage agreement
-Employees may be involved in taking industrial action (e.g strike)
Human Resource Manager
Human resource manager is responsible for managing the relationship between the employees and the business
With regards to workplace relations issues, the HRM:
-Represents the employer
-They manage disputes and workplace conflicts
-May be involved in the negotiation of agreements
-Ensuring any new agreement is implemented
-Keeps the business updated with any workplace relations changes
Union
Union is an organisation that represents the collective interest of employees in the workplace
Their role is to;
-offer advice or representing employees during negotiations of new wage agreement
-Resolving workplace issues by being a voice for employees
-Offer support or representing employees during workplace disputes
-Organise industrial action
-Ensuring employers are meeting their obligations
Employer associations
Employer associations are organisations that represents the interest of employers in workplace relation issues
Their role is to;
-Offer advice or representing employers during negotiation of new wage agreements
-Provide support and advocacy for employers in workplace issues
-Advice employers of changes to workplace relations legislation
Fair work commission
Fair work commission is Australia’s independent workplace relations tribunal that is responsible for regulating the workplace relations system
Their role is to;
-Provide a safety net of minimum wages and conditions for all employees
-Hear unfair dismissal claims
-Regulate and monitor industrial action
-Hear and investigate bullying and harassment claims
-Approve workplace agreements
-Assist in resolving workplace disputes
