Business Outcome 2 Flashcards
(12 cards)
1
Q
internal environment
A
- influences from business
- controlled
2
Q
external environment
A
- macro and operating environment
- little control over
3
Q
internal environment factors (4)
A
- employees
- managers
- location
- legal business statements
4
Q
operating environment (4)
A
- suppliers
- competitors
- customers
- special group interest
5
Q
macro environment (6)
A
- global issues
- economic conditions
- social attitudes
- political and legal influences
- corporate social responsibility status
- technological developments
6
Q
stakeholder
A
- a person with an interest or concern
- usually operational factors
7
Q
supply chain
A
- the process of suppliers
- suppliers, producers, customers
- production and distribution
8
Q
interest groups (3)
A
- directly impact groups
- Unions (interest of workers)
- Customer groups (interest of customers)
- Community groups (community, good or bad business impacts)
9
Q
technological issues (5)
A
- global communications
- customer feedback
- reduced employees
- productivity and efficiency
- developing technology
10
Q
economic conditions (6)
A
- interest rates
- tax
- wages
- unemployment
- exchange rate
- inflation
11
Q
legal and government regulations (5)
A
- taxation
- occupational health and safety
- equal employment opportunity
- protection of environment
- anti-discrimination
12
Q
Trends (4)
A
-societal behaviours and attitudes
-macro external factor
-constantly changing
-must adapt
demographics, family friendly work, provision and flexible hours, workplace diversity
