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my flashcards<3 > business- people > Flashcards

business- people Flashcards

1
Q

what are human resources?

A

people who work within a business responsible for recruitment selection and training

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2
Q

why are human resources important?

A

They sort out the organisational structure if there are changes
Make sure employees are motivated = business is efficient

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3
Q

Two key tools of HR

A

Motivating
Training

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4
Q

What is a organisational structure and what does it show?

A

diagram that shows the way people are organised in the business
it shows:
who each worker reports to
who each manager is responsible for

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5
Q

what is the chain of command?

A

route communication takes as it flows through the business

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6
Q

what is span of control

A

no. of subordinates a manager is directly responsible

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7
Q

what is delegation

A

passing if authorities from a manager to subordinate

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8
Q

what is delayering

A

removes a level of management from the organisational structure

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9
Q

What does a tall organisational structure entail?

A

many layers of management

narrow span of control

long chain of command

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10
Q

What does a flat organisational structure entail?

A

few layers of management

wide span of control

short chain of command

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11
Q

+ and - of wide span of control

A

Motivation is high=more productive workers=more sales=more profit
Lower supervision= company labour costs reduce=more profit

BUT

Overload on manager= decisions take longer
Less personal contact with subordinates=less motivation

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12
Q

How long does a full time employee work?

A

Works no. of hours equivalent working to a full week

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13
Q

How long do part time work?

A

Less than 37 hours

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14
Q

Benefits for part time and full time

A

Part time:
•more flexibility for business covering staff
•better work life balance

Full time:
•more secure and motivated
•lower cost of recruitment,selection

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15
Q

4 different ways of working flexible hours

A

Annualised hours

Flexi-time

Compressed hours

Job share

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16
Q

+ and - of job sharing (to the business and employees)

A

+employers benefit from the experience and skills of 2 rather than one
+employees have better work life experience as the work is balanced increasing motivation and loyalty

-communication can be difficult as personalities may clash
-business may need to pay more than a full time workers pay so it increases costs

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17
Q

Whats a zero hour contract ?

A

Employees are not guaranteed s set number of hours to work each week

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18
Q

+ and - of zero hour contract

A

+flexibility in staff(for business and employees)
+cheaper as they aren’t payed for sick and holiday play

-no regular income so struggle with bills
-pressure to work long hours

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19
Q

One positive and negative of a freelance worker?

A

Flexible for the business

BUT

No guarantee that the worker will be available so the business may not have enough workers for the task

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20
Q

Whats internal communication ?

A

How messages are sent snd recieved by employees

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21
Q

Verbal communication + and -

A

Face to face or ober the phone

+cheap yo communicate
+questions can be asked

-customer might not feel confident in communicating like that

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22
Q

+ and - of written communication

A

emails or texts

+you can check information again to check date
+cheap to communicate

-can get ignored
-time consuming and be mistunderstood

23
Q

Social media + and -

A

+cheap to communicate
+always available and reaches a wide audience

-can be expensive = maintenance and development costs
-cant ask specific questions

24
Q

+ and - of websites

A

+always be available
+can check info again

-development and maintenance expensive
-cant ask specific questions

25
Q

+ and - of digital communication

A

+cheap to operate and widely used so messages can be sent quickly and widely reaching a variety
+data and messages saved electronically so saving cost of storage

-messages unreliable, no guarantees they will be received
-communication overload leading to delays and failures

26
Q

What is recruitment?

A

when w business has a vacancy to find the most suitable candidate to be hired

27
Q

Selection meaning?

A

Process of reducing applicants through assessments to find the best one

28
Q

2 reasons why workers leave?

A

Retirement

Better Pay

29
Q

what is a job description and what does it include?

A

Document that details roles and responsibility for the position

•job title
•location

30
Q

What is a person specification?

A

Document that describes the type of person suitable person yo gill the post

• Skills
• Qualification

31
Q

What is internal recruitment?

A

Filling the job vacancies from within the business- existing employees are selected

32
Q

2 methods if external recruitment?

A

Job centres

Advertising

33
Q

+ and - of external recruitment

A

+ new blood - new ideas- variety
+more experience- more skills-problem solved faster

-time consuming
-larger degree of uncertainty might he good at interview bad at the job

34
Q

+ and - about applications forms

A

Can ask specific questions business needs to know

But

Can be off putting for candidates and time consuming

35
Q

Why is having an effective recruitment process important for a business

A

Different ideas dan be introduced

Increase in quality and customer service

36
Q

What does motivation mean?

A

How happy and willing an extra employee is at work

37
Q

What are the two important things of having a motivated workforce?

A

•increase in productivity so staff produce more in the same amount of time
•low level of absentees as workers are happy wither their work lives so they motivate themselves to come to work

38
Q

What is retention?

A

When employees stay within a firm for a long period of time

39
Q

What are two methods of motivation?

A

Financial methods and non-financial methods

40
Q

Methods of motivation

A

Pay
Fringe benefits
Profit share
Bonus

41
Q

What are some non financial methods of motivations?

A

Praise
Award
Work environment

42
Q

What are some financial methods of motivations?

A

Fringe benefits
Pay
Promotion

43
Q

Why do companies need to train their staff?

A

Increase motivation
Provide workers with skills

44
Q

What is induction training + and -

A

Training received when an employee joins a business

+new staff feel welcomed- motivated -productivity
+staff settle quickly

-planning is time consuming
-information overload

45
Q

Off the job training + and -

A

+Can learn from outside experts- more knowledge and skills-less mistakes
+no interruptions whilst training takes place

-external training courses can be expensive
-new skills and qualifications so they may leave the job

46
Q

On the job training + and -

A

+cost effective as staff member stays in the business
+employees are often productive + new employees learn new things

-quality depends on the trainer and time available
-bad habits may be passed

47
Q

Name 2 staff development opportunities

A

Vocational and Academic qualifications

48
Q

+ and - of apprenticeships

A

+cheaper employees hired and then trained-specific skills for the job
+government can offer grants to offer apprenticeships

-need training so they wont be efficient at their tasks straight away
-will need time off for college as they need to learn still

49
Q

2 benefits of training?

A

Increase motivation
Increased productivity

50
Q

Factors affecting the choice of training?

A

Type of job
Time available

51
Q

What does legislation mean?

A

Where the government makes laws in order to control the business

52
Q

Employment law + and -

A

+Protected employees from exploitation in then workplace - increase motivation and fairness - feel safe
+attracts more employees as they look forward to work in a good environment-increase productivity

-business costs increase implementing this so expensive and time consuming
-companies can get fined if they don’t do this - bad publicity

53
Q

Name two employment laws

A

Equal pay act

Race relations act

National minimum wage act

my flashcards<3 (10 decks)

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