business process engineering Flashcards
(40 cards)
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What are the two main categories of business processes?
manufacturing processes and service process
What is the goal of a manufacturing process?
to produce high quality products efficiently and effectively
What does the design phase in manufacturing involve?
creating specifications, drawings and protocols
What is make-to-stock (MTS) manufacturing?
production based on anticipated demands or sale forecast
What is make-to-order (MTO) manufacturing?
production begins after specific customer order
: What are examples of service industries?
healthcare, education and transportation
: What are the four types of service processes?
information , support , personal and transaction services
Define productivity in manufacturing.
the rate at which company produces finished goods compared to inputs
What does service blueprinting focus on?
mapping and designing customer interactions and services processes
What is lean thinking?
the methodology that focuses on eliminating wastes and increasing efficiency
Who pioneered lean management?
toyota , led by taiichi ohno
What are the seven wastes identified in lean processes?
waiting , overproduction , overprocessing , transport , inventory and defects
: What is the purpose of quality control in manufacturing?
ensuring products meet specified quality standards
What is the role of statistical process control in quality management?
monitoring and controlling production for consistent quality
Define the value stream in lean processes.
all steps in processes that deliver value to the customer
: What is overproduction in lean processes?
producing items beyond the customer demands leading to excess inventory
: What is a pull system in lean?
a system in which a production is triggered by a customer demand
what does continuous improvement (kaizen) mean?
incrementally improving processes to reduce waste and enhance value
: What is the difference between tangible and intangible outputs?
tangible outputs are physical products and intangible outputs are services
What is the first step in lean process improvement?
mapping the value stream
What are the key steps in the service process?
design, operation , management and improvement
What is divergence in service processes?
the degree at which services can vary based on customer needs
How does complexity influence service processes?
complex services involve multiple activities contributing to quallity
What is the impact of unnecessary motion in lean processes?
it wastes time and energy adding no value
