Business revision

Question 1

interpersonal/communication skills

Answer 1

envolving employees in decision making
improving training.

Question 2

strategic thinking

Answer 2

long term plans, maintain a competitive advantage.

Question 3

vision

Answer 3

when HR develop a plan, short term
communication

Question 4

problem solving and decision making

Answer 4

broad range
achieved intended goals

Question 5

flexibility and adaptability to change

Answer 5

internal and external factors
managers may reconsider

Question 6

reconciling the conflicting interests of steak holders

Answer 6

want their business higher for higher profits.

Question 7

profits

Answer 7

financial gain

Question 8

market share

Answer 8

business share at a percentage

Question 9

growth

Answer 9

merging/collaborating
employing

Question 10

share price

Answer 10

company profits

Question 11

social goals

Answer 11

goals a business create to aim for/achieve

Question 12

community service

Answer 12

promotions and programs

Question 13

provision of employment

Answer 13

large business docent require many crew
small business relies more on many crew

Question 14

environmental goals

Answer 14

reduce hazards

Question 15

innovation

Answer 15

new developing ideas

Question 16

motivation

Answer 16

persons process regarding behaviour

Question 17

instruct motivation

Answer 17

based off something you enjoy

Question 18

extrinsic motivation

Answer 18

rewards, money, fame

Question 19

mentoring

Answer 19

tutoring, assistance

Question 20

classical management approach

Answer 20

workers only have physical and economic needs

Question 21

instructional/manager directed

Answer 21

staff are trained per manager request

Question 22

micro-managed

Answer 22

highly monitored

Question 23

monetary incentive

Answer 23

profits increase, so does wages

Question 24

autocratic leadership

Answer 24

decisions, dictates work, and limits employee knowledge

Question 25

strategic management planning

Answer 25

for 3-5 years in the future

Question 26

tactical management planning

Answer 26

flexible and adaptable

Question 27

operational management planning

Answer 27

provides specific detail

Question 28

division of labour

Answer 28

manufacturing tasks

Question 29

chain of command

Answer 29

instructions are passed

Question 30

span of control

Answer 30

managed by managers

Question 31

behavioural approach features:

Answer 31

value, empowerment, goals, communication, flatter structure

Question 32

behavioural approach Teams:

Answer 32

complementary skills to complete a task, multi tasking.

Question 33

participative/democratic leadership style

Answer 33

guide employees

Question 34

management as leading

Answer 34

influence or motivate employees

Question 35

instinct(internal) management as motivating

Answer 35

praise, professional satisfaction, personal goals

Question 36

extrinsic(external) management as motivating

Answer 36

money, bonuses, tangible rewards

Question 37

management as communicating

Answer 37

exchange of information, conversations, listening, mutual understanding

Question 38

contingency approach

Answer 38

there is no single best way to manage an operation

Question 39

operations (key business function)

Answer 39

undertaken for a solid outcome

Question 40

marketing (key business function)

Answer 40

interact with target market

Question 41

human resources (key business function)

Answer 41

manage the human element

Question 42

financial (key business function)

Answer 42

financial aspect

Question 43

production process

Answer 43

steps followed for input to output

Question 44

quality management

Answer 44

collection of processes and procedures

Question 45

identification of target market

Answer 45

creating and refining a new product

Question 46

marketing mix

Answer 46

product, price, placement, promotion