Business topic 4- Human Resources

Question 1

What is a “Trade Unions”?

Answer 1

An organisation which represents the interests of its members in their dealings with employers

Question 2

State actions that a Trade Union can take

Answer 2

Strike action / Negotiations / Overtime ban / Go Slow / Work to rule / Sit-in

Question 3

Define the term “Span of Control”

Answer 3

The number of people someone in a business is directly responsible for

Question 4

Suggest three pieces of information you would expect to see in a job description

Answer 4

Job title / example of job title, Pay and hours worked

Question 5

What are “statutory deductions” and give 2 examples.

Answer 5

Mandatory deductions that are automatically taken from your pay. E.g. Income Tax / National Insurance Contribution

Question 6

What does “PAYE” mean?

Answer 6

Pay As You Earn

Question 7

What is a person specification?

Answer 7

A profile of a person suited for a job / the type of person an employer is looking for.

Question 8

State three ways a business could improve the performance of its workers

Answer 8

Higher pay to encourage workers / bonuses or commission / fringe benefits / promotions / training / pension schemes

Question 9

What is an “Organisation Chart”?

Answer 9

A diagram which shows the internal structure of a business

Question 10

Describe what is meant by “Democratic Leadership”

Answer 10

A type of leadership where employees are consulted on business decisions