business unit 3 aos 2 definitions

Question 1

human resource management

Answer 1

the effective management of the formal relationship between the employer and employee

Question 2

human resource manager

Answer 2

coordinates all activities from acquiring to terminating an employee from a business’s human resources

Question 3

business objectives

Answer 3

the desired outcomes that a business intends to achieve

Question 4

motivation

Answer 4

what drives a person to apply individual effort over a sustainable period of time

Question 5

maslows hierarchy of needs

Answer 5

assumes that each of the five needs act as a source of motivation as long as they remain unfulfilled

Question 6

physiological needs

Answer 6

basic human needs - shelter, food, satisfactory pay

Question 7

safety needs

Answer 7

physical and emotional security - job security

Question 8

social needs

Answer 8

sense of belonging and bonding - team work

Question 9

esteem needs

Answer 9

respect and a sense of accomplishment - promotion and recongnition

Question 10

self actualisation needs

Answer 10

personal growth and fulfilment - career advancement, development

Question 11

goal setting theory

Answer 11

setting clear goals leads to increased effort and employee motivation

Question 12

four drive theory

Answer 12

four fundamental drives that control motivation and emotions
drive to acquire
drive to learn
drive to defend
drive to bond

Question 13

drive to acquire

Answer 13

desire to own material goods, status, influence

Question 14

drive to bond

Answer 14

need to form relationships with others

Question 15

drive to learn

Answer 15

desire to satisfy curiosity and learn new skills

Question 16

drive to defend

Answer 16

need to remove all threats to safety in environment

Question 17

performance related pay

Answer 17

means of rewarding employees through monetary compensation when they perform their duties in a manner that exceeds standards

Question 18

career advancement

Answer 18

when a person takes a job with higher responsibility or increased opportunities to provide leadership

Question 19

investment in training

Answer 19

the direction of finances into teaching employees skills

Question 20

support

Answer 20

the assistance or services provided by the business to help employees to cope with difficulties that may impede their work performance

Question 21

sanction

Answer 21

the penalty imposed on an employee which can range from a verbal warning to termination

Question 22

on the job training

Answer 22

employees learn specific skills to perform tasks in the workplace

Question 23

off the job training

Answer 23

employees learn specific skills in a location away from the workplace

Question 24

training

Answer 24

teaching employees to perform more efficiently and effectively by increasing their knowledge and skills

Question 25

development

Answer 25

process of providing employees with better knowledge as they gain more experience in their position

Question 26

employee self evaluation

Answer 26

process where employees carry out a process of self evaluation based on agreed criteria

Question 27

management by objectives

Answer 27

a process where management and employees agree on a set of goals for each employee, with all of these goals contributing to the business's objectives as a whole

Question 28

appraisal

Answer 28

the formal assessment of how well an employee performs their role in the business over a period of time

Question 29

performance management

Answer 29

aims to improve both business and individual performances through relating business performance objectives to individual performance objectives

Question 30

employee observation

Answer 30

strategy where a variety of opinions on employees is sought with the aim of arriving at a comprehensive image of past and current performance

Question 31

essay method

Answer 31

journal for each employee

Question 32

critical incident method

Answer 32

similar to essay method but only with very good or very bad

Question 33

comparison method

Answer 33

employees are ranked based on criteria

Question 34

resignation

Answer 34

the voluntary ending of an employment relationship

Question 35

retirement

Answer 35

when an employee voluntarily leaves the workplace and workforce

Question 36

termination

Answer 36

when an employee leaves the workplace and workforce, ending the employment relationship

Question 37

redundancy

Answer 37

when a person's job no longer exists, usually due to technological change

Question 38

voluntary redundancy

Answer 38

employees are informed of the situation and given the opportunity to nominate themselves

Question 39

involuntary redundancy

Answer 39

when an employee is asked to leave the business against their will because their job no longer exists

Question 40

dismissal

Answer 40

when the behaviour of an employee is unacceptable and a business terminated their employment

Question 41

unfair dismissal

Answer 41

when an employer dismisses an employee for discriminatory reasons

Question 42

entitlement issues

Answer 42

the rights to benefits employees have when they leave the workplace voluntarily or involuntarily

Question 43

transition issues

Answer 43

for retirement. above the requirements of the law

Question 44

outplacement services

Answer 44

assistance given to employees exiting the business voluntarily or involuntarily

Question 45

workplace relations

Answer 45

the interaction between employees and employers to achieve its strategic, tactical, and operational objectives

Question 46

employees

Answer 46

individuals who work for a business and expect fair pay and ethical treatment for their contribution

Question 47

trade unions

Answer 47

organisations formed by employees in an industry or occupation to represent them in efforts to improve working conditions and wages

Question 48

employer associations

Answer 48

organisations that represent and assist employer groups when making awards

Question 49

log of claims

Answer 49

list of demands made by workers against employers

Question 50

peak employer bodies

Answer 50

represent employer associations, usually affiliated with peak bodies

Question 51

peak union bodies

Answer 51

unions affiliated with state bodies

Question 52

awards

Answer 52

legally binding document determined by the fwc that outlines minimum wages and conditions for whole industries

Question 53

individual contract

Answer 53

covers those employees who arent under an award or enterprise agreement

Question 54

penalty rates

Answer 54

additional wages paid to employees that work overtime

Question 55

modern award

Answer 55

sets out minimum terms and conditions on top of 10 employment standards

Question 56

enterprise agreements

Answer 56

collective agreement made in the workplace between an employer and union acting on behalf of its employees

Question 57

negotiation

Answer 57

method of solving disputes where a discussion between the two parties results in a compromise and formal/informal agreements

Question 58

grievance procedure

Answer 58

formalised set of steps where the employer and employee resolve matters relating to complaints

Question 59

arbitration

Answer 59

involves a third party such as the fwc hearing both arguments in a dispute and determining the outcome

Question 60

conciliation

Answer 60

a process that occurs when a third party participates in the resolution of a dispute through discussion

Question 61

mediation

Answer 61

confidential discussion of issues in a non threatening environment with a neutral third party that helps get to an agreement without suggestions

Question 62

factors of the goal setting theory

Answer 62

clarity, feedback, task complexity, challenge, commitment